Lifestyle Fitness Center

Regarding the complaint from [redacted] about free repeat guests. I spoke with [redacted] and explained that we have the contractual right to modify or change policies, procedures, facilities and programs as determined by the needs of the business.  There are no free guest terms in the membership...

agreement, it was simply a program that we were trying, like we do with many different offers.  I did explain to him that it was never designed to be a 2 for 1 membership and some members abused the privilege. To satisfy [redacted], who was very satisfied with the club otherwise, we enrolled his wife at a discounted family add-on rate and also at his request reduced his dues without a fee to the dues rate that he could have opted for when he first enrolled that did not include any guests. There was a $99 fee to join that we waived for him. That rate is also no longer available as an option in any of our clubs.  Overall I believe [redacted] is satisfied with this resolution.

Review: When I join NYSC I was being told by Mr.Mathew that I can bring guest free at anytime.It was ok for some time now they change the policy and guest is not free ,which is unfair .I also e.mailed the club regarding this and try to solve this but can't get justice.ADVISE ME WHAT TO DO ?

THANK YOUDesired Settlement: I can bring my guest free at anytime like what I was being said at the time of joining.

Business

Response:

Regarding the complaint from Sunny Shah about free repeat guests. I spoke with Sunny and explained that we have the contractual right to modify or change policies, procedures, facilities and programs as determined by the needs of the business. There are no free guest terms in the membership agreement, it was simply a program that we were trying, like we do with many different offers. I did explain to him that it was never designed to be a 2 for 1 membership and some members abused the privilege. To satisfy [redacted], who was very satisfied with the club otherwise, we enrolled his wife at a discounted family add-on rate and also at his request reduced his dues without a fee to the dues rate that he could have opted for when he first enrolled that did not include any guests. There was a $99 fee to join that we waived for him. That rate is also no longer available as an option in any of our clubs. Overall I believe [redacted] is satisfied with this resolution.

Review: I enrolled in a PT membership for 6 months. This was one on one personal training. NYSC over charged my credit card by 1 month and over charged me a pro rated amount that was there computer error as well. I spoke with the trainer, [redacted]. I Reached out to [redacted] the GM of the sports club in Colonia and I sat down with the regional Director [redacted], and I have also faxed over complaints and credit card statements to Customer Service. All in which I am entitled to this credit. It was NYSC mistake, and I am still waiting 6 months for this credit. I haeb voice mails in regard to the situation asking if my credit has been recieved and still I have gotten no credit due. I'm appauled at this gym. after a 12 year membership I have quit and with absolutely no regard there excuse is all credits are done through corporate. It was out of there hands. It's so unbelievable that a gym of this size could be so unorganized... I will also sign complaints with The FTC and foloow through with the state of NJ Commision office. It's gotten really out of control and time consuming and as a business owner myself I can no longer fight for what is due to me - 1 month over charge of $276.00 and the pro rate charge in the very beggining of training sessiomns in september that I saw was an overcharge beggining of october on my c/card. The trainer put this contract in incorectly which caused this issue from the start for $76.00 = $352.00 total credit DUE TO ME - All parties involved agreed to this and agreed they have done something completely wrong yet I have no credit! I can't even dispute this with AMEX because NYSC is sending Misc info to them including forged contracts and forged personal training sessions signed by the trainer. UNREAL how they get away with this type of businessDesired Settlement: I just want my credits that are dued to me - on my credit card or A NYSC CHECK WRITTEN ADDRESSED TO ME AND SENT TO MY HOME.

Review: This is my second complaint for this location, as I thought the original request had solved the issue (Revdex.com # [redacted]) submitted on 5-Oct-2014.Today, 12-May-2015, my wife received a collection notice from [redacted], the parent company of New York Sports Club. This is the first notice we have received ever from NYSC regarding our accounts, other than frequently re-billing my credit card after we submitted our cancellation letter, in person, to the staff of the NYSC [redacted] location on 12-May-2014. No manager was available on the day I arrived, so I gave the letters to the staff working the reception desk with explicit instructions written to have the manager call me ASAP so we could close the accounts. Letter of Cancellation request was submitted 30 days in advance to our local gym, as per the NYSC cancellation policy. I stopped in several times in May and June-2014 to speak with a manager, but no managers were on duty during regular business hours each time I stopped by. I called NYSC on 21-Jun-15 to confirm that the accounts were closed and a staff member checked the account and told me it was closed. On 2-Jul-2014, my wife and I were charged for membership on my credit card. I noticed on 6-Jul and I called the NYSC at 3:48pm (manager out for a few minutes and would return my call at 4pm). I called again at 4:12 pm and the manager had gone home for the day. I submitted a complaint to my credit card the same day to reimburse. Was billed again in AUG/SEP/OCT. I called NYSC on 5-Oct-2015 9:32am. No manager was available. I immediately called my credit card to contest the charges. They recommended I file a complaint with Revdex.com, which I did, the same day.No other issues since then, but now a $128.34 charge for membership dues that were unpaid in 2014 (today NYSC Corp. confirmed our accounts were closed for non-payment on 31-Dec-2014). They cannot close the account until all fees are paid, regardless of what actions we have taken to resolve the issue.Desired Settlement: We want the Credit Collection Agency to drop the $128.34 in charges to our account and remove any dings to our credit. We want NYSC to send us confirmation in writing of our account closures and indication of no balance remaining.

Review: ongoing issues with charges to my membership that were not incurred by me.Called many times to clear up and nothing happens. I requested a call back from supervisor nothing. I requested a call back from district Vp nothing. When I called again asked for vp to call back they told me I cant guarantee one will call you. This is unacceptable someone is using my personal info to get into clubs in nyc that works for their company .I even had change my keytag and the samething happened.I had them note my account that you must show ID when checking in and its still happening now I am worried because they have my personal information. Identity fraud is a big problem this needs to be resolved immediately.BTW they also promised me 3 free months for my inconvenience that I never received.Desired Settlement: well the only way to stop incurring charges is to make my membership a all club membership again this way I don't get charged period. The Next step for me is I will contact my lawyer if they let this go on any longer

Review: According to my contract I had to provide the club and written letter 30 days in advance of my intended membership cancellation. As my wife and I were preparing to move, I submitted a letter around ~20-May-2014 to the front desk at the[redacted], NYSC location. I was told a manager was not around to assist me directly. I followed up with several phone calls and two in-person visits and a manager was never around to help me. Around the end of June-2014, I called again and spoke to someone who said it looked like the cancellation was complete in the system. On 3-July-2014 my credit card was charged for both accounts again. I placed 4 calls to the NYSC that day, and the staff told me a manager was on break, had just stepped out, was busy and then had left for the day. I had to call my credit card to dispute the charges. NYSC did not bill me in August 2014, and then 4 charges (2 1/2 charges and two full!) showed up on my September bill and again in October. Again, I had to call my credit card company to dispute all charges on 5-Oct-2014.I called the office on 5-Oct-2015, but no managers are in on Sundays. I have yet to have a return call on my phone from one of managers after always leaving my contact information. I just want them to stop charging me for services which I have cancelled.Desired Settlement: My credit card information removed from their systems and no more charges.