LIFESTYLE HOMES

[redacted] ***, After I sent our latest response, Ed wanted me to let you know that the pictures sent with the [redacted] response were among the items that have indeed been dealt with and correctedLifestyle Homes has taken many steps to complete this homeThank youMandy V***Office ManagerLifestyle Homes IncS Miller Ave.Gillette, WY 82716Office: (307)686-3620Fax: (307)682-[redacted]

Please see attached letterThank youOctober 6th, RE; [redacted] Complaint To whom it may concern:Thank you for the opportunity to provide the other side of this issueFirst of all, I am disappointed and deeply saddened that one of my homeowners has felt it necessary to file this complaintI have been building homes for over years and this is the F' time I have ever had this experienceMy company takes great pride in the homes we create as well as our follow up after the saleWith regard to this complaint, between various field superintendents and myself we have been inside this client's home on different occasionsI have lost count of how many times various subcontractors have been in this home to do touch ups or make requested repairsI feel that my company has gone above and beyond what is accepted practice in our industry in our attempt to satisfy this clientA couple of examples; There were misaligned tiles in their master shower, but instead of replacing only the suspect tiles we completely demoed and reinstalled the entire tile shower and tub deckThere was a drywall seam showing though the entry ceiling that the client was still unhappy with after the first repairAs a result I re-skimmed, retextured, and repainted the entire great room ceilingThese items were done in conjunction with the client being away from their home for several daysThis is the scenario that is mentioned in my client's complaint when they came home and found their home a mess and the main water shut offTo clarify this situation, the client came home days early, agreeably to a job that was not yet finished because it was still in processThe water was turned off so that nobody mistakenly turned on the shower valve during repairs and potentially cause more damageA lot of people would be appreciative of that safety measureThese tasks were completed days later on the originally agreed upon dateDuring the course of our attempts to satisfy this client, over 50% of the "blue tape" marks placed on the drywall and trim by the homeowner had no visible damages or imperfections to repairWhen asked what the tape mark was referring to the answer we received on multiple occasions was "I don't know there was something there"It is very hard to fix a nonexistent defectThe ever expanding list of items that is constantly updated by this homeowner is now including nicks, dings & scratches that did not exist during earlier visits, and are clearly the result of living in the homeTwo weeks before I received this notice from you, my main superintendent/warranty man was at this client's home to perform final repairsThe superintendent correctly told this client that we would not repair the items that are obviously wear and tear from living in the homeThe client became very angry and told him that "If he wasn't going to fix every item on her list, then she didn't want him to fix any." He was then asked to leave the homeAlso, since I have received your email about this complaint, late last week one of my subcontractors went to this home to do final paint touch upsI have been told that lie was not allowed to perform the tasks lie had went there to do because the client had found yet another "defect" she wanted repairedHe also was told to leaveIt is ironic that someone who would take the time to complain to the Revdex.com about a reputable home builder would not allow that builder's subs to perform the tasks that they are complaining about not being completed, and on multiple occasionsFor clarification, this is a production home in a production home communityFurther this was a spec home that was under construction and that this client put under contract when the home was nearly completeI struggle to understand if our quality of workmanship is so substandard to this client, why they purchased itAgain, it was 95% complete and as such was able to be visually inspected prior to purchasing itAny business owner that deals with the public regardless of their line of work will one day experience a client that cannot be satisfied under any circumstanceThis is that client for meI feel that I have gone above and beyond to make this client happy, but time has proven that this will never happen, As such I am not willing to commit any further time, energy or resources in the attempt to satisfy this homeownerThank you again allowing me to give the other side of the storyLifestyle Custom Homes