Lifestyle Products Group

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although "the checks in the mail" and yet to be received, I have full confidence that it will arrive
Regards,
*** *** PS First and foremost I want to thank the Revdex.com. If not for your support and efforts this would not have ever happened. THANK YOU!

From: P***, Curtessa (Time Life) Date: Tue, Jun 2, at 10:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "***@myRevdex.com.org" Good Morning, *** ***’s Revdex.com complaint stated that he wanted a refund; therefore, that is what was done, per his request*** *** was sent a refund check in the amount of $on 5/13/As stated in our initial response, we are unable to make any additional transactions on his account because he disputed the previous transactions with his bankTypically, banks will not accept additional transactions after a customer has disputed the validity of a purchaseTherefore a refund check was issued and sent to the customer. Because several attempts were made to ship the product to and from *** *** that were not successful, we do not believe it is prudent to continue making additional shipments to himWe do regret the amount of time it took to resolve this issue but since the customer has now been refunded in full, we do not believe any additional action is warranted by Lifestyle Products Group dba ***If the customer is still interested in the product, we would recommend purchasing from one of many retail locations that carry the *** *** Pressure Oven, like *** *** or *** ***. We sincerely hope that this explains the situation to his satisfaction. Sincerely, CP***Customer Service

On behalf of Lifestyle Products Group LLC dba KitchenTek, I do want to apologize for any concern or confusion this matter might have caused.    Our records show that [redacted] purchased the [redacted] Pressure Oven – Rotisserie series through our sales center on 12/12/15. On 2/25/16...

[redacted] contacted our Customer Service Center and stated that the oven was damaged.  A replacement was sent to her on 2/26/16. On 3/20/16 [redacted] contacted out Customer Service center and stated her replacement oven was damaged again, a second replacement was went on 3/21/16. On 6/4/16 [redacted] contacted our Customer Service center and stated her replacement oven was damaged again. Our Customer Service Rep offered [redacted] a third replacement oven due to her Money Back guarantee being expired by four months, [redacted] denied the offer and insisted on a refund.   This issue was escalated to our corporate office on 6/5/16, from there we contacted [redacted] and informed her that once we receive her defective [redacted] Oven’s back in our warehouse we will refund her the full amount for her oven - $378.77   We believe that this action should close this matter. Again, we do apologize for the inconvenience this has caused.     We sincerely hope that this explains the situation to her satisfaction, as Lifestyle Products Group LLC values its customers and works hard to keep their trust.      Sincerely,   L.H[redacted] Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I can not take my complaint down yet. I have not received a refund and the bank says they have not either.

On behalf of Lifestyle Products Group LLC dba [redacted],  I do want to apologize for any concern or confusion this matter might have caused. Our records show that [redacted] purchased the [redacted] Pressure Oven – Rotisserie series through our website on 11/5/14. On 11/22/14, [redacted]...

[redacted] contacted our Customer Service Center and stated that the oven was damaged.  A replacement was sent to him 12/4/14.  Unfortunately, it seems as though the return was lost by USPS while in transit. We do apologize for that inconvenience. When a customer disputes charges with their bank, it freezes their account in our systems. As a result, we are unable to process additional credit card refunds or payments. A refund check has been sent to [redacted] at the address on file in the amount of $389.85. He should receive this check within the next few days, if he has not already.  This check refunds the customer in full. We believe that this action should close this matter. Again, we do apologize for the inconvenience this has caused.  We sincerely hope that this explains the situation to his satisfaction, as Lifestyle Products Group LLC values its customers and works hard to keep their trust. Sincerely,C. P[redacted]Customer Service

Review: I ordered the T-Fal Optigrill from this company on December 5,2013. The ad stated they would not charge my account until the product is shipped. I called them on December 11,2013 wondering where my order was as my account had not been charged. I was told it was out of stock when I ordered it. There is no such notice on their web site. I After talking to a customer service supervisor about this I told them to cancel the order. I was then told it was in the mailing process and they couldn't cancel it any longer. My account had not been charged and I feel this company should let you know if it is "out of stock" at the time of ordering.I am now waiting for another 7-10 days if in fact they have mailed it. I have not received the promised email telling me it has been shipped. I feel this company id telling lies in order to keep your order even when they don't have the product to sell.Desired Settlement: I feel they should have offered expedited shipping and my shipping charges refunded.

Business

Response:

On behalf of Lifestyle Products Group LLC, I would like to apologize for any confusion or concern this matter has caused.

Review: On or about February 16, 2014, I ordered the [redacted] Rotisserie Oven via telephone ###-###-####. I paid a total of $299.95 using my Credit Union debt card. I was told it would take approximately 14 days to deliver and that it comes with a 60 day money back guarantee. I was given the telephone number ###-###-#### for Customer Service and told to contact them for any returns. After not receiving my order, on March 4, 2014 I telephoned Customer Services and asked the gentleman the status of my order. He stated that [redacted] had delivered the oven on February 20, 2014 and left it by my apartment door. I told him I did not receive the oven and I also asked if a signature was required for the delivery. He said no. He told me that I could either have another oven sent or I could receive a refund. I told him I did not want another oven sent because if no signature is required then the same thing would happen again. I told him I wanted a refund. He said he would send me the DNR paperwork to fill out and return for the refund. He said it would takes 7 to 10 days to receive the paperwork and once I completed it and mailed it back it would take another 7 to 10 days to receive the refund.On March 13, 2014, after not receiving the DNR paperwork, I telephoned Customer Services a second time. I was told by a female that it was noted in the computer that the DNR paperwork had been mailed on March 4, 2014. I told her I had not received the paperwork. She said that although it was noted that the DNR paperwork had been mailed to me, it could not have been mailed because it needs to be sent by a supervisor. She said she would forward the request to a supervisor and that it would take another 7 to 10 days for me to receive it. On March 21, 2014, I telephoned Customer Services and was told the DNR paperwork had been mailed to me. To date, I have not received the paperwork to complete for my refund. I do not believe [redacted] has any intentions of sending me the paperwork or refunding me for the oven I did not receive.

Product_Or_Service: [redacted] Oven

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like an immediate refund of $299.95 for the oven I did not receive.

Consumer

Response:

From: [redacted], [redacted] - [redacted], AZ <[redacted]>

Date: Mon, May 5, 2014 at 6:34 PM

Subject: Complaint Number [redacted]

To: "[email protected]" <[email protected]>

This complaint has been resolved. The company credited my account.