Lifestyle Risk Calculator, LLC

In review of member's file there was an invalid charge on 8/and was refunded on 8/ It does take 2-days to post to the members account Unfortunately, this was an employee error They chose the wrong date when cancelling the agreement We apologize for the inconvenience Ms [redacted] experienced

We are sorry to hear that you were not aware of the contractual agreement you entered when becoming a member of our health club, NSFitPlease review your copy of the contract you signedOur membership contracts clearly state the followingMemberships must be cancelled in person, and in writingAll cancellations require a day notice to cancel before next membership fees due dateW charge a one time per year annual enhancement feePlease visit one of our facilities to cancel your existing contract with us, and we will provide you with a receipt of cancellation

I am rejecting this response because: The print out supplied is not clear as to when emails were sent and to what addressAnd it seems that the attempts have been only made by email, and it looks as though it was an incorrect email address they sent the emails toNo contact was sent to my home address, nor was there a phone call madeFurther, there is a note that the other member went out on her own, but no contact to me regarding that issueSince joining the gym, the available hours have changed, and the space became limited as a result of the gym increasing the scheduled classes at peak times, and allowing for sports teams to come and use the facilitiesThe gym is also getting rid of the raquetball courts, a main reason I signed up for this gym over othersAdditionally, when I was initially told it was easy to get into the courts, it often seemed to be booked or blocked off for one reason or anotherI had not been to the gym in a whileHowever, I continued to pay the membership feesThe gym can't prove actual due diligence regarding the collections, or any loss as a result of my account becoming delinquentI will not pay for facilities I did not have access to, nor did I use

Every account is the responsibility of the member As a courtesy we contact member's via text or email, we do not mail letters Unfortunately the only communication report we have, when exported, does not give the details of how communication was sent If you would like to review the communication log please feel free to stop by and see [redacted]

Thank you for the responseUnfortunately, we are not able to validate any verbal communication you may have had with one of our associatesOur contracts very clearly state that all cancellations must be in writing

After reviewing Mr***'s file, we found that in February of 2013, his payments for both his and his wife's memberships were declined. Phone calls were made and emails were sent (enclosed notes). Mr*** spoke with a manager about cancelling his wife's membership (see note on
February 11th) and a phone call out was made by the billing rep on March 5th, 2013 letting Mr*** know that in order to cancel his wife's membership he needed to bring his account current. Another phone call out by the manager on March 25th, reminding Mr*** of his past dues. On the 28th of March 2013, Mr*** came into the facility and filled out a change of request form and gave new billing information for his account (see enclosed). There are no notes regarding his wishes to cancel his own membership, we only have a form providing updated billing information. We will be more than happy to assist Mr*** in addressing his past due account and have notified the collection agency to remove him from their list as well as waiving all past dues at this point

I am rejecting this response because: So when I came to the gym to tell the associate that I do not want to renew my membership, he should have let me know the details instead if making me feel that he will take care of it

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We are very interested in resolving this account with Mr***. I have included the attempts we have made to contact him. We need Mr*** to contact us in order to resolve his account. Please contact *** *** at ***

In review of member's file there was an invalid charge on 8/and was refunded on 8/22. It does take 2-days to post to the members account. Unfortunately, this was an employee error. They chose the wrong date when cancelling the agreement. We apologize for the
inconvenience Ms*** experienced

I am rejecting this response because:NSfit should be able to provide adequate documentation of their claims

I am rejecting this response because: Yes, u are not able to, but that's what happenedSo it's your responsibility. Do u really think that I made this up? Are u serious?Do u really think that I have some money laying around to give to u like that, and if I know it I would do whatever I can to cancel the paymenti wasn't told that info is in the contract alsoAnd how u can charge people one extra payment after cancellation is being too smarty, getting more money in your pockets. I sure will never do business with u again and will not recommend anybody

We are sorry to hear that you were not aware of the contractual agreement you entered when becoming a member of our health club, NSFit. Please review your copy of the contract you signed. Our membership contracts clearly state the following...1. Memberships must be cancelled in person, and in...

writing. 2. All cancellations require a 30 day notice to cancel before next membership fees due date. 3. W charge a one time per year annual enhancement fee. Please visit one of our facilities to cancel your existing contract with us, and we will provide you with a receipt of cancellation.

Every account is the responsibility of the member.  As a courtesy we contact member's via text or email, we do not mail letters.  Unfortunately the only communication report we have, when exported, does not give the details of how communication was sent.  If you would like to review the communication log please feel free to stop by and see [redacted].

I am rejecting this response because: The...

print out supplied is not clear as to when emails were sent and to what address. And it seems that the attempts have been only made by email, and it looks as though it was an incorrect email address they sent the emails to. No contact was sent to my home address, nor was there a phone call made. Further, there is a note that the other member went out on her own, but no contact to me regarding that issue. Since joining the gym, the available hours have changed, and the space became limited as a result of the gym increasing the scheduled classes at peak times, and allowing for sports teams to come and use the facilities. The gym is also getting rid of the raquetball courts, a main reason I signed up for this gym over others. Additionally, when I was initially told it was easy to get into the courts, it often seemed to be booked or blocked off for one reason or another. I had not been to the gym in a while. However, I continued to pay the membership fees. The gym can't prove actual due diligence regarding the collections, or any loss as a result of my account becoming delinquent. I will not pay for facilities I did not have access to, nor did I use.

Good morning. On 6/16/15 we agreed to settle the balance owed on [redacted] contract for only $148 due to a loss in her family. Please confirm that this complaint has been closed. Thank you.

Thank you for the response. Unfortunately, we are not able to validate any verbal communication you may have had with one of our associates. Our contracts very clearly state that all cancellations must be in writing.