Lifestyle Solar

Since the conversation between us and Mr [redacted] about trim the tree that come over his house from his neighbor tree was verbal, so there is a interpretation Mr [redacted] can say, or we say, that nobody can be right or wrong on that matter However, because of the shade, we did not provide the production warranty, due to the tree , even if trim, can growth tall again, cast shade againIt is the obligation of customer to trim the branches that come over his house We did , as we always, show customer the location of the solar arrays BEFORE we installOur lead installer always worked with customers on the first day of installation, point to customer the location of the arrays On the contract, we list the system size and the price, and nowhere in that contract that we list the value of kwh that we guarantee for there is and will always be shading issue The proposal show the production with no shade, the contract, if production is warranty, will show the kwh that we promise to deliver The screen customer took from the website represent the standard if there is no obstruction blocking the solar systemIt is not a legal obligation, it is a presentation of what we can do , but due to various circumstances, would not be possible, like tall building next door, tree shades That why we have draw out the contract with legal signatures to specify the scope of work and our responsibilityProduction , again, is not include in the contract due to shade After Mr [redacted] is willing to trim all the branches that come over his house, I will be happy to send my engineer to his house to check and issue production warranty as long as no branches come over his side of the house Please let me know if I can be anymore helpThanks

Lifestyle solar promised me a system that would meet more than 100% of my electric needsThey now claim they misquoted and I need more panels In August of 2014, salesman [redacted] sent me a proposal for a solar system which was supposed to be large enough to cover all of my electric needsHe stated that we would need a 9.15kw system with panelsI advised him that I would like a couple extra panels to ensure we would never exceed the energy produced by our panelsWe agreed that a panel system at 9.76kw would me more than enough.The cost of the system was $35,The system was installed in December of and up and running by March of After nearly year, in January 2016, I received a bill from Southern California Edison for almost $and risingDuring this year, we used much less total energy than the year that Lifestyle solar used to determine my needsAfter contacting Lifestyle Solar, they checked to make sure all our panels were working correctly

Initial Business Response / [redacted] (1000, 8, 2016/02/26) */ The customer purchased the system about a year agoWe offer customers sizes which are small, medium, and largeDue to the price of energy a small system would provide better return on the money but it would not cover all of the usage it would only cover about 60% of the usageA medium size system is about 80% if the usage which would cover most of the cost it would just not cover the lowest tier of utilityThe last system would cover 100% of the usage depending on the customer's usage and could produce 5-10% more than customer needsThe customer called us about the remaining balance of $dollars with the local utilityHe claimed that he wanted to wipe out his bill completely and that is when we explained that he would have to upgrade from medium to largeOut of courtesy we let him know that we were sorry and that we would try to make them happyWe figured out that an additional $15,would be needed in order to fully cover the usage costsWe offered the customer 25% off and the customer was happy with thatHe then called back and he demanded to know the price of the panels and that this was the only charge he wanted to pay forWe explained that we cannot have him just pay for the panels and that he would have to also pay for the labor which had to be included in the original quoted priceThat is when the customer became upset and filed the complaint