Lifestyles

We apologize for any inconveniences or aggravation this experience has caused youHowever, we are adhering to the guidelines that are outlined in our Return Policy on our website that is imposed by the product manufacturersIn brief, it states: In order to receive a full refund you must: (1) Initiate your return within days of having received the product(s) you’re returning(2) Ship your product(s) back with all original manuals, cables, materials, and packaging(3) Return your product(s) in the same original new condition you received them inThe items below were not accepted by our distributor because they were returned without the original packaging and/or were not in original new condition: - TSPEthernet Printer was returned without the original packagingWe have a picture as visual proofThe printer was sent in a large box without the original TSPbox or foam insertsThere is a photo on our hardware site of what is included with the printer, and not all of the materials were returned- Simplicity iPad 2/*/Enclosure was returned damaged; scratched, visibly scuffed and without the original packagingWe have a picture as visual proofThe stand comes in a cardboard sleeve, which was not includedWe provided a full refund for the cash drawer, which was returned to us undamaged and in its original packaging I am very happy to provide the photos mentioned aboveThe hardware sales total was $You were refunded $for a promotion that took place in FebruaryWhen the cash drawer was returned, we refunded $That leaves a total of $that can not be refunded Regarding the subscription, it appears there was a misunderstandingWe were under the impression that you wanted an additional days to get familiar with our product and to integrate it into your current businessThus, we discounted your second month’s billing of $so that you would not be charged on March ***The second $charge on April [redacted] was an oversight on our part because the account had not been closed yet I have personally made sure your account is closed and you will no longer be billedWe will gladly refund the entire subscription fee of $immediatelyThat includes the first month’s billing as well as the second time you were billedHowever, we are unable to offer a refund for the hardware that was returned without the original packaging and not in original new conditionThe hardware is yours to keep to do with as you wish Again, we sincerely apologize for the subscription misunderstandingI have already submitted the billing refundA link to our return policy: [redacted]

Hello Revdex.com!
I do appreciate your
help in hopefully resolving this matter quickly!
On 3/31/16, *** and
a friend came into
Lifestyles for piercingsThey were greeted by Rachael, who
is new to our team, but not new to the piercing industryRachael completed a
full year apprenticeship and was piercing on her own for two years at different
shops in different statesRachael started shadowing at our shop on 3/26/to
learn our equipment and how we do things (processing orders, consent forms
etc)She is new to us, but not new to piercing; this is why when *** and
her friend came in, Rachael was unable to help them with pricing out their
jewelry because she hadn't learned where we keep everything and was still
observing our main piercer JessWhen Jess finished with her client, she came
out to show *** and her friend all their jewelry options and complete the
consent formsWhile *** and her friend were paying at the register, Jess
pulled all the necessary tools and supplies to complete their piercings (each
cycle takes about seven minutes to complete) and began the first sterile cycle
While the Statim was
sterilizing the first cycle, Rachael took another client in the chair because
she wanted her jewelry removed and the one tool necessary was already
sterilizedThe jewelry change removal customer was helped while *** and
her friend were paying and waiting for the Statim cycle to complete and had no
additional wait timeWhile Rachael helped the jewelry change client, Jess took
a couple bites of her lunch that was sitting and no longer hot since it was a
very busy dayBy the time the timer on the Statim went off the jewelry change
customer was done and the room was sterilized before *** and her friend
entered the room for their piercingsIt appears that there was a
miscommunication on why there is a seven minute Statim cycle.
I am not a piercer so I
cannot say the correct or incorrect way to pierce, but I will acknowledge that
there are multiple techniques and more than one way to do something as long as
the end result is correctIn this case, I wasn't in the room so I can't say
what the contributing factors(s) to the piercing being erroneous were, but I
was in the back office and overheard the complication with ***'s daith
piercingJess knew it was pierced too deep so she called in Rachael (who has
more experience in piercing, but has been hands off for about a year now) for a
second opinionRachael agreed that is was pierced too deepJess apologized
and offered to remove it or do whatever she would like
*** said "As long as it'll heal fine
I'll keep it because it hurt too much to do it again"In the opinion of
Jess and Rachael it would heal without an issue, but it still wasn't in the
ideal positionAll piercings will have a different pain level and most
piercings bleed because you are puncturing the skin with a sharp needle to
remove a small piece and replace it with jewelryIn ***'s case, she got
her nose pierced before getting her daith pierced; typically when people get
multiple piercings their adrenaline isn't rushing as much by the second or
third one like it was with the first so the pain tolerance isn't as high.
Less than ten minutes
after *** left she called and spoke to me about how she was unhappy with
her piercingI reassured her, "I totally understand, I actually overheard
it was pierced to deepIf you’re still here or close, please come back and I'd
like to refund your piercing because I don't feel like you should pay for
something you’re not happy withI can also have Jess remove it for you.” She
assured me that she did not want to create a scene, but rather just to address
the piercer for the next clientShe was very unhappy with the piercing, and
would rather not have the piecing redone again due to the pain and her
unpleasant experience with JessI told her if she goes somewhere else to have
it removed I will reimburse her the removal fee if she shows me a receipt from the
other shop in addition to refunding the piercing fee we charged*** then
started yelling about how unhappy she was and that I wasn't being helpful, i.e
I wasn't listening to her etcThe legitimacy of her argument is ludicrous because
I requested for her to return to the shop immediately so I could give her a
refundI understand if she had felt slightly uncomfortable with Jess or
Rachel, but I was very willing to refund her for any inconvenience of removing
the piercingShe continued to raise her voice on the phone
Respectfully, I then asked "What can I do
to make you happy?"
"I want a refund,”
she replied
"I already told I
have no problem giving you a refund! Let me know when you're coming down and
I'll have it ready for you."
She persisted that I was
not helping her
I asked her, "What more can I do when I'm
already willing to do exactly what she asked me to do and I offered do to it
before you asked because I overheard what happened."
She continued to scream, repeating that all
she wants is a refund for her jewelryI explained to her that I can refund the
jewelry, once she returns it back to the store*** expressed that
returning the jewelry is unsanitary since it was previously already in her ear
I further explained that I was not going to resell the jewelry, but I was
simply going to damage the jewelry outAs a manager, I cannot let her keep
merchandise and refund her money when there is nothing wrong with the jewelry
that was usedAt this point, she had been screaming over the phone for about
ten minutes and throughout this ten minutes I had offered (before being asked)
to give a refund and was willing to do whatever I could to make her happy,
within reasonI thought that the best way to dissolve the situation would be
to communicate to *** at a later time when she had calmed down
With this in mind, I
stated, "Please call when you are calmer, I want to resolve this quickly
and I am willing to make you happy, but it doesn't appear anything is going to
make you happyI am here Monday through Friday, 10am-5pm please call or stop
down anytimeHave a great day!” then I ended the phone callWe were not
getting to a resolution even after offering what she was asking and I wasn't
going to continue to get screamed at when I'm doing what she asked
***'s health was not
put in dangerThe only issue on Lifestyles LLC end was that the piercing was
done incorrectlyThe piercer immediately addressed the issue to the clientI
invite a visit from the Health Department as we have reached out to them before
because we would like to work with them in setting standards for cleanliness to
protect clients at any shop they visit.
*** stopped in on
4/14/for her refundI gave her $cash (the cost of the daith piercing)
She was upset and said
"That's it? I paid almost $80"
I presented her with the
exact consent form that she had signed on Thursday March 31,
I told her "The
daith piercing was $25, the nostril piercing was $30, two pieces of jewelry at
$each plus sales tax came to $If you'd like to return the jewelry
from the daith piercing I can give you the refund for that item as well."
When I turned to leave I
overheard her loud remark, "That's disgusting"
As she was approaching the door I noticed she
left her cell phone on the counter so I called out her "***, wait! You
left your cell phone!” As I approached her near the door, she finally turned
around, but only to snatch her phone from my hands
After I returned her
phone to her, she decided to address our store full of customers with her loud
remark, "You are extremely unprofessional, and you hung up on me! You
shouldn't have your job! You do nothing to make people happy, you’re a horrible
person," then stormed outI didn't reply to her because nothing would
make the situation a positive oneI tried to be kind not only in giving her a
refund (what she wanted) but also by making sure she didn't leave behind her
phone.
***’s desired settlement
submitted to Revdex.com is “I want the piercing fee refunded to me and I want to keep
the jewelry.” As far as I can see, this settlement has been reached as she was
refunded the $piercing fee yesterday on April 14, and kept the jewelry
I completely understand why the client was and continues to be upset to the
client’s expectations, but, to my understanding, we have met all the clients
requests under the client’s desired settlement

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi Revdex.com,    I have investigated all of the issues outlined in the complaint and concluded the...

following:   Hank (the Sales person) called the merchant after he was made aware that they required support. However, I can see that the merchant had  the set-up was not something our Sales Team would have assisted with. When the merchant signed up for [redacted], there was no set-up service available so we would have recommended that they use the [redacted] Support website.    I am unable to substantiate the merchant’s claim that a dormancy option was offered for [redacted]. There has never been a dormancy option for that system so I would be surprised if it was mentioned by Hank. Our ShopKeep application has the option to put an account into dormancy so I think there may have been some confusion when discussing the two systems. We apologize for any misunderstanding between our Sales Team and the Merchant when discussing the two alternative systems.  Due to the issues outlined by the merchant, our Management Team have offered a $400 goodwill gesture subject to the closure of this Revdex.com case. If the merchant wants to go ahead, we can arrange for the refund to be sent to their bank account.  Regards   Patrick ShopKeep Customer Support

[redacted], ShopKeep offers full support for the entire line of products we provide for our merchants. Like any tech company, we can not provide support for hardware we do not sell. As per our return policy, we gladly accept hardware back as a return within 30 days of purchase. We even send free shipping labels to get it back to us. After 30 days, our distributors will no longer accept the equipment and we can no longer issue refunds. We offer ShopKeep customers the option of a deeply discounted plan when they pre-pay for one year. That is a savings of almost 30%. We offer this as a one-time non-refundable payment. You type of business is certainly one we can support with our hardware and software. In accordance with our policies, we are unable to offer refunds for the equipment or service. Summer ShopKeep Customer Care [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Response: As you have both formally and informally admitted the mistake was at the fault of your software, yet you refuse to compensate a marginal sum in comparison to the amount of money misreported, it is only left to assume that $214.60 is more important to you than the satisfaction of your customer who was effectively ripped off by trusting the reporting of your program.  As this is clearly the case, I consider your business practices to be operating in bad faith, your customer service to be deplorable, and most importantly your ethics and accountability towards your paying customers to be poor at best.  While such small amount should be easy for a 'number one rated iPad POS’ to afford in an attempt to maintain any integrity with its customer base, as a new small business owner the small amount of $214.60 means everything to us.  As neither reason nor loyalty to your customers have been able to persuade you to fix your mistake thus far, perhaps an appeal to your conscience as a human being might.  Please consider doing the right thing. [redacted]
 [redacted]###-###-####  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Dan Laguardia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],After extensive review of your case it is clear to me that ShopKeep's response to your inquiries was not as prompt or complete as it should have been and I do apologize for that. However, we will be adhering to our written policies in this matter and no refund will be offered, for the...

reasons outlined below.We offer a 14-day free trial period to ensure ShopKeep will be a good fit for each individual customer before the customer commits to moving forward with the system. Our billing policy stipulates that you must provide payment information at the end of your trial period in order to use the service. However in your case, in an effort to be as accommodating as possible while you evaluated whether ShopKeep would meet your business needs, we made an exception to this policy and extended your original trial period, which began 4/**/16 and ended 5/*/16, out to 5/**/16, when you selected our annual pre-paid plan and made your first annual payment of $490 plus New York state and local taxes totaling $43.49, or $533.49. This payment plan is only one of several options ShopKeep offers, including a monthly plan which is not subject to any commitment or contract.Our billing policy also states that once you have selected a payment plan and provided payment information, you are responsible for any and all charges assessed to the account until you cancel, no refunds will be granted for partial billing cycles or unused service, and no exceptions will be made to this policy. In the case of your annual pre-paid plan, your billing cycle is one year, paid in advance, and that payment is not refundable even if you do not continue to use the service for a full year. You informed a ShopKeep representative of your decision not to move forward with ShopKeep via email on 6/*/16, 9 days after agreeing to the annual pre-paid plan and providing credit card information for your first annual payment.In response to your request for a refund of your card reader purchase, we do offer full refunds on hardware purchases, less any applicable state or local sales tax, provided that you initiate your return within 30 days of receiving the product(s). The card reader you purchased on order #[redacted] was delivered to you on 5/**/16 per FedEx online tracking [redacted]. Therefore, the card reader is no longer eligible for return or refund.Again, I apologize for our our failure to provide a timely response as to our position on this matter. Links to the above-referenced policies are below:
[redacted]

[redacted], I completely understand your frustration, but we do hold to our agreement. At the time you signed up, there were several payment options available. One of them was the $59.00 a month plan with no agreement or contract. You chose our pre-paid heavily discounted plan at $490.00 for the year....

As per our Billing Policy, this pre-paid amount is nonrefundable. [redacted] On January **, you agreed to the discounted rate. Two months later, you contacted us to terminate the account. However, because you’ve prepaid for our service, you are still able to use it until the one-year agreement ends. This means you will have full access to our register software, BackOffice reporting and 24/7 customer service via phone and email. Sincerely, Laura

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I HAVE ALL EQUIPMENT IN THE ORIGINAL PACKAGING NEVER OPENED AND I HAVE RECEIVED THE LABELS FOR THE RETURN.  I WILL RETURN THEM AT ONCE. THANK YOU
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] While Shopkeep claims to have a no refund policy for any period paid for beyond one month, the salesperson assured me that I would get a prorated amount returned to me if I cancelled during the year.  If I would have been told that this payment would be non-refundable, I would have opted for the month to month option for greater flexibility.  I purchased the software use over the phone, so the sales representative's assurance that I could get a refund was either a ploy to get me to sign up, or he didn't take the time to find the correct information if they have this policy.  In either case, I used the software for a period under two months and the company wants to keep money that would pay for an entire year even though I was told directly by their employee that this would not be the case.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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following:    Since this Revdex.com case was opened, we have provided the merchant with two new IPP320 card readers at no additional cost. We recommended that the merchant replace their iPad because they were using an unsupported model. We currently recommend using an iPad Air or iPad Mini 2 running iOS 8 or later. Whilst troubleshooting, we do need to look at the Apple hardware that's being used to run ShopKeep and if we have exhausted all other options, we may recommend an upgrade.    I can see that the merchant has now opted to stay with ShopKeep Payments and continue to use our Credit Card Processing service.   We sincerely apologize for the processing issues that the merchant experienced initially. Now that the merchant is using the latest hardware, we are confident that ShopKeep will continue to work reliably and efficiently.   Regards   Patrick ShopKeep Customer Support

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} span.s1 {text-decoration: underline} Hi Revdex.com,    I have investigated all of the issues outlined...

in the complaint and concluded the following:   This merchant signed a Hardware As A Service contract (attached) but then asked to switch to their own Credit Card processor. Due to the terms of their contract, switching processors was not an option available to them.  They then asked to completely cancel their agreement but were reminded that they had committed for 12 months.    We then emailed again on 04/** and told the merchant that they need to add an active credit card in order to cover their early termination fee and the outstanding account balance.    There is an account balance totalling $460 which has not been paid and we have suspended their account as a result.. Due to the balance, we will not stop emailing the merchant until it has been cleared.    The merchant agreed to the terms of the contract when they signed up originally so unfortunately we will not be able to offer any form of refund. There is a $500 Early Termination fee per bundle so because this merchant ordered two bundles, their fee totals $1000. In addition, if the merchant decides not to return the hardware there is a separate charge for each non-returned bundle.  We have made the merchant aware of all fees, why they apply and her options for resolution. The merchant advised us that she cancelled her card to avoid any further payment to ShopKeep. We will not be providing return labels until they have paid off their account balance and their early termination fees.   Regards   Patrick ShopKeep Customer Support

[redacted], We have attempted to contact you several times in the past few weeks but were unable to do so. Because you were declined for the lease of equipment, we will terminate your account and refund 100% of what you have been billed. Thanks so much for trying out ShopKeep. Summer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I will accept the 69.00 credit...I'm still not very happy with the way shopkeep dealt with this issue!!! it's was played off like I was supposed to know that I could do the end of the year inventory report when every year that shopkeep has been operating it has been shopkeep that had to do the end of the year report. Reasoning behind this is that shopkeep had not yet found a way for individual businesses to print the report them selves. I still think it's messed up that that I was informed by customer service that I still had to weight for them to print it off when I called the first week of January. Weeks later I still had no end of the year inventory report as promised from shopkeep, months later I was told they simply will not do it, with no explanation at all!What I got from shopkeep was a bunch of **, they said that Shopkeep printed off end of the year inventory reports as a "courtesy" but again the reason that shopkeep had to print it off the end of they year inventory report for their retailers was because they had not figured out how retailers could do it themselves!!! it's what ShopKeep calls a "work around" another way of saying they [redacted] it and it is partly working.Just like when retailers put multiple items up with variants, yes this makes it easier but again its [redacted], there's not way to print sku labels...yet again, ShopKeep says here's the work around which is super time consuming and almost all of the shopkeep employees do Not know how to do it!!! On top of all this Shopkeep has raised their rates from 49 per month to 70 per month for "new improvements" that half way work...I don't think that ShopKeep should raise the rates until everything works properly. They offered their "Loyal Customers" some pay up front program to lock in their rates for 2 years, I'm pretty sure that if Shopkeep cared about their "Loyal Customers"...the ones that stuck through all the times the network went down or weighting for updates that made sense, you know the people that really made ShopKeep what it is today by relaying information about how to improve the "customer experience" those "Loyal Customers" would get a rate that is locked in at 49.00 for the lifetime of the store with out having to pay up front for 2 years...Kinda Like a cell phone company. And who know what they will raise their rates in another two years! ShopKeep has lost sight of what was important, great customer service, affordable POS system and fully improving the customer experience with out complicated "Work Arounds"I used to really like ShopKeep and refereed friends businesses to use ShopKeep now if people ask what I use I just say and I-pad. If things don't change soon I will be looking for a new POS system.  I'm sure shopkeep doesn't care if they lose me as a customer but if they lose enough customers maybe they will. and for the people reading this I would look around for a better POS system and don't believe what ShopKeep is trying to sell you because most of the sales associates will tell you anything to get you stuck in their system. one last thing, as far as ShopKeep helping me print the end of the year inventory reports all they did was send me directions with no support at all, I have only gotten half way and now not sure what to do...stuck again with terrible customer support
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], I completely understand your frustration and want to offer my deepest apologies. I understand that on 02/**/2016 the Birds Eye View showed your total sales as $6,817.25 and $367.30 in tips. This amount was incorrect due to a glitch with the Analytics Dashboard/Birds Eye View. When...

this glitch happens it typically fixes itself within 24 hours. Our records show that you called in on 02/**/2016 and spoke with a Customer Care Representative who informed you we were aware of this glitch and are currently working towards resolving it. They also advised that you can see the correct amount via your Summary Report in the Analytics Dashboard. At that point you were transferred to a supervisor who understood your frustration and reiterated the same steps that the previous representative had given you to get the correct data. That supervisor also clarified that we release our updates late Sunday night to avoid any interruptions. You were also given steps to ensure your Auto updates are turned off, as this will ensure you can update your app when you are ready. Unfortunately, we will not be able to compensate you for the $214.60 you are requesting. As previously advised, I recommend viewing our MULA at [redacted], specifically the section headed “Limited Liability.” Once again, I apologize for any frustration/inconvenience this has caused you. Laura

[redacted], I'm disappointed to hear you story and apologize for the frustration this caused you. By way of explanation, but by no means an excuse, our representatives are trained to take account security incredibly seriously. After some research, I found that much of the confusion on our...

side stemmed from email aliases used for the various accounts. For security reasons, changes to accounts can only be made via the account owner email address. In your case, you have had many accounts with us, with many email addresses. I understand you were not able to send emails via the alias accounts. While that is not ideal, I believe we should have been able to look at the big picture and recognize this was a unique situation. I pulled up a list of all non-terminated, or recently terminated accounts from the domain name of your business. I found a few accounts that look like duplicates and have taken care of them. I have made certain all charges have been refunded. Here is the breakdown: [redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted]
There are other accounts with the Dreamer Media domain name, but they had all been terminated previously. In the past month, we have changed our account termination procedure so that it is easier for our customers and has fewer chances for mistakes. ShopKeep is determined to support independent businesses, and that certainly includes seasonal and popup shops. You have used our service many times and we appreciate your business. Again, I apologize for the frustration this has caused. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Hi there We will not pay any fees and have tried several time to return their merchandise and has refused to let us do so. I do wish to cancel all contracts and communication with these people.  I do not want their service!!! Please have them to delete and have them to kindly accept their product back.  the product is still in their shipping boxes never opened and would to return them.  have them to let me know when they can be return.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]