Lifestylez Productions

Lifestylez cancelled my vacation due to the Corona virus. I was promised I would receive a full refund by the end of Arpil (emails to confirm this).
My vacation was cancelled in March by Lifestylez, the day I arrived for my vacation. I had driven to Colorado for our trip, and as we pulled into Denver, Lifestylez cancelled our trip due to the Corona virus. Lifestylez sent me an email stating it would be 4-6 weeks for my refund from March 16, 2020. It has now been over a month since this "4-6" week time has run. I sent the letter attached below with no response.

I know there are many others in this situation, where in this company believes it is appropriate to charge customers for a product and then not provide the product.

I canceled my trip with the company in October of 2018 and still have not received my refund after requesting it several times.
On September 9, 2018 I booked a ski trip with lifestylez for December 9-14. I paid the required deposit of $50 that same day, transaction ID XXXXXXXXXXX. On October 4, 2018 I submitted a request to cancel my trip because of a back injury that would prohibit me from skiing as I was not cleared to do so by my doctor. Later that same day, October 4, my cancellation had been approved. Lifestylez refund policy states that you must cancel prior to 60 days before the trip in order to receive a refund. I canceled 67 days before the trip therefore I was eligible for my full refund of $50. A couple weeks past by and I never received my refund so I called the company and they said they would process it. A month passed and still no refund so I reached out to the company once again. This time they said they would credit the card that I used to make the payment with, to which I informed them that would not work because during this time I was getting a new debit card and the card I used to make my payment with was now deactivated. They agreed to send me a check for the $50. I waited over a month and still received nothing so I called once again. As of March 10, 2019 I still had not received my check so I emailed the customer services stating my frustrations. The following day, March 11, I received an email back from *** asking for my mailing address and stating it would be sent out by the end of the day. I responded to *** with my mailing address and waited for my check to come in the mail to which it never came. May 7, 2019 I called and requested to speak to a manger/supervisor or to be given a corporate number because I was fed up. I expressed my problem to the woman on the phone that I was not happy with their customer service and that clearly calling and emailing was not going to resolve the problem. I told her I was going to report them to the Revdex.com to which she still would not refer me to anyone above her. She verified who I was and read my emails and then told me that the reason I had not received me refund was because the person in charge of writing the refunds had been in the hospital for a little over a month however she reassured me that my check would leave the office that day. I am appalled by this companies customer service. Whether it's $5,000 or 50¢ a company should stand be their word and refund their customers their money without the customer begging for it. At this point it's not even about the money anymore it's about the integrity of the business. This is absurd. There is no excuse for this. I find it hard to believe that a company would have an employee in the hospital for over a month and leave the job completely unmanned. I honestly feel like the woman lied to me however if they do have an employee in the hospital as a business you should have someone covering that position. Either way I should've received my refund back in October so there is no excuse. In a couple days it'll be two weeks since I last contacted the company and I still have not received my $50.