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Lifetime Benefit Solutions Reviews (13)

This letter is in response to your inquiry dated July 24, 2017 regarding a complaint submitted by [redacted] .Mr. [redacted] 's employer maintains a parking and transit benefit plan that is administered by Lifetime Benefit Solutions, Inc. (LBS). The benefit plan allows for reimbursement of both... parking and transit expenses. Even though parking and transit are two different types of expenses, within the benefit plan our system flags for review any transactions that have the same transaction amount and date of service. This is to ensure that the claims are not duplicates.Mr. [redacted] 's frustrations are with our internal review of any claims with the same date of service and transaction amount. Mr. [redacted] believes that, because these are different expense types, they should process automatically without our review. Despite these being different expense types, it is industry standard to review claims that fall within this category. LBS' system, which is utilized by many vendors and has over 20 million account holders, does not permit the functionality to allow these claims to pay without a manual review.Since LBS pays claims once a week, it is possible that the manual review of a claim may result in a one-week delay in payment of the claim depending on when the claim is reviewed. Review of recent parking and transit claim payments for Mr. [redacted] confirm that all claims were paid within a two-week time frame.Mr. [redacted] also refers to claims which were incorrectly denied by LBS during the claim review process in February and March. Upon being contacted by the member, LBS immediately corrected the denial and reimbursed the member.With regard to Mr. [redacted] 's statement that LBS illegally holds customers' money for weeks, please note that the participant's Employer holds the participant's parking and transit funds up until the point payment is processed by LBS.Should you need any further information or clarification, please contact us.Thank you.Sincerely,Vice President, Operations

I could understand if this was a matter that was a part of my medical history/concerns but it's a billing issue-***

This letter is in response to your inquiry we received on 7/17/regarding *** ***Although it is our desire to cooperate with your inquiry, we are prohibited by privacylaws from disclosing information in the absence of a legally sufficient authorization from theindividual.Upon receipt
of an authorization form, we will be able to respond to you for inquiriessubmitted on behalf of *** ** ***.Please understand that, as noted above, it is our desire to be cooperative and responsive toyour requestsHowever, as we are certain you can appreciate, we must take great care tocomply with our confidentiality obligations under the law.Christina S*Compliance Administration Specialist

This letter is in response to your inquiry dated August 21, regarding a complaint submitted by *** ***.Mr***'s employer maintains a parking and transit benefit plan that is administered by Lifetime Benefit Solutions, Inc(LBS)The benefit plan allows for reimbursement of both parking and transit expensesEven though parking and transit are two different types of expenses, within the benefit plan our system flags for review any transactions that have the same transaction amount and date of serviceThis is to ensure that the claims are not duplicatesAlthough Mr*** is not against a verification process, his concern is that LBS' manual verification process is an attempt to intentionally hold customers' money to our advantage rather than to find potential duplicatesAs stated in my August 2, correspondence to you, the participant's Employer holds the participant's parking and transit funds up until the point payment is processed by LBS.We further researched this matter in an attempt to mitigate Mr***'s concern and have identified a solution.Attached are easy-to-follow instructions for a participant to submit transit and parking claims without having them flag as a duplicate.Should you need any further information or clarification, please contact us.Thank youSincerely, Vice President, Operations

We received your correspondence dated 8/7/regarding Complaint ID ***(*** ***)Our Customer Service Department has reviewed this matterand is in direct contact with our member to resolve this complaint.Please contact me directly at ###-###-#### if you should have any questions, anddirect all future correspondence to our current

Revdex.com:We have received our refund check in the full amount of $1, Thank you for your assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***

This letter is in response to your inquiry we received on 9/10/regarding *** ***. Although it is our desire to cooperate with your inquiry, we are prohibited by privacy laws from disclosing information in the absence of a legally sufficient authorization from the individualUpon
receipt of an authorization form, we will be able to respond to you for inquiries submitted on behalf of *** ***. Please understand that, as noted above, it is our desire to be cooperative and responsive to your requestsHowever, as we are certain you can appreciate, we must take great care to comply with our confidentiality obligations under the law. Sincerely, Christina S*Compliance Administration Specialist

This letter is in response to your inquiry dated May 2, 2016 regarding a complaint submitted by
[redacted]. Although it is our desire to cooperate regarding your inquiry, we are
prohibited by privacy laws from disclosing information in the absence of a valid executed
authorization to share...

protected health information form from the individual.
Upon receipt of a valid authorization form, we may be able to provide further information in
response to your inquiry regarding Ms. [redacted].
Please understand that, as noted above, it is our desire to be cooperative and responsive to
your requests. However, as we are certain you can appreciate, we must take great care to
comply with our confidentiality obligations under the law.
Sincerely,
Suzanne [redacted]
Manager, Licensing and Compliance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The LBS Vice President, Operations admits that Parking and Transit are two different types of expenses and hence, they never can be duplicates. This is self-evident. However, he/she claims they have a right for a manual verification. I am not against a verification. I just do not understand why LBS wants to manual verify and delay a payment in the case when it is absolutely false! Checking for something, which is never true does not make a sense. I see only one reason for LBS to do so is to posses a customer money for another week and not to find a potential duplicates. I would agree  with the Vice President, if he/she can provide me a one case, when parking and transit expenses become duplicates. But, honestly, I do not believe, it is possible. In addition, saying this is done for 20 million customer, does not prove it is true. If the company processing approach is wrong, it is even worse for the company and its reputation, especially when it is done for so large number of customers.
Regards,
[redacted]

This letter is in response to your inquiry dated July 24, 2017 regarding a complaint submitted by [redacted].Mr. [redacted]'s employer maintains a parking and transit benefit plan that is administered by Lifetime Benefit Solutions, Inc. (LBS). The benefit plan allows for reimbursement of both...

parking and transit expenses. Even though parking and transit are two different types of expenses, within the benefit plan our system flags for review any transactions that have the same transaction amount and date of service. This is to ensure that the claims are not duplicates.Mr. [redacted]'s frustrations are with our internal review of any claims with the same date of service and transaction amount. Mr. [redacted] believes that, because these are different expense types, they should process automatically without our review. Despite these being different expense types, it is industry standard to review claims that fall within this category. LBS' system, which is utilized by many vendors and has over 20 million account holders, does not permit the functionality to allow these claims to pay without a manual review.Since LBS pays claims once a week, it is possible that the manual review of a claim may result in a one-week delay in payment of the claim depending on when the claim is reviewed. Review of recent parking and transit claim payments for Mr. [redacted] confirm that all claims were paid within a two-week time frame.Mr. [redacted] also refers to claims which were incorrectly denied by LBS during the claim review process in February and March. Upon being contacted by the member, LBS immediately corrected the denial and reimbursed the member.With regard to Mr. [redacted]'s statement that LBS illegally holds customers' money for weeks, please note that the participant's Employer holds the participant's parking and transit funds up until the point payment is processed by LBS.Should you need any further information or clarification, please contact us.Thank you.Sincerely,Vice President, Operations

This letter is in response to your inquiry dated February 9, 2018 regarding a complaintsubmitted by [redacted] and [redacted]. Although it is our desire to cooperate regarding yourinquiry, we are prohibited by privacy laws from disclosing inforr:nation in the absence of a validexecuted authorization...

to share protected health information form from the individual.A response regarding this inquiry has been sent directly to [redacted] and [redacted].Please understand that, as noted above, it is our desire to be cooperative and responsive toyour requests. However, as we are certain you can appreciate, we must take great care tocomply with our confidentiality obligations under the law.Sincerely,Suzanne [redacted]Compliance Program Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is in response to your inquiry we received on 6/19/15 regarding [redacted]Although it is our desire to cooperate with your inquiry, we are prohibited by privacy laws fromdisclosing information in the absence of a legally sufficient authorization from the individual.Upon...

receipt of an authorization form, we will be able to respond to you for inquiries submitted onbehalf of [redacted]Please understand that, as noted above, it is our desire to be cooperative and responsive to yourrequests. However, as we are certain you can appreciate, we must take great care to comply with ourconfidentiality obligations under the law.Christina S[redacted]Compliance Administration Specialist

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Address: 115 Continuum Dr Syracuse Office, Liverpool, New York, United States, 13088-4387

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