Lifetime Brands, Inc.

I bought a Farberware can opener less than two years ago. It had a lifetime limited warranty. The can opener stopped working (blade might pierce the can, but if it does, the gears will not work their way around). It was over $10, but Farberware is known by our family to be dependable. I'd saved the card it was strapped to, knowing if something should happen, this was how to fix the situation. Since buying the can opener, because I also had a collection of cooking pans by Farberware my mother gave me in 1979, I wrote to the company to see if it were possible to get new handles for them (wasn't even sure they still had such things in stock, but it did have a lifetime warranty so I thought I'd just ask), and discovered nothing could be done because I hadn't kept the sales slip for the last 30 years! Remembering that, and seeing on the can opener card's instructions I not only need to pay to ship it to Lifetime Brands (which is reasonable) I also need to include prepaid postage for its return trip, which would be more than the can opener cost; I'm not even going to waste my time with these 'solid, sturdy, dependable' brands anymore. I will write off Farberware as not being there in spirit anymore and walk down to Dollar Tree and get a crappy-but-will-probably-work-for-a-while can opener. Either that, or just stop buying cans. At least I KNOW Dollar Tree will give me my money back if it doesn't work, and if they won't stand by their product, it's only a dollar lost. Always read the fine print.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  it is they who have rejected the notion of a resolution.  
I have no idea what he is talking about.......I did not come to their site via [redacted]. I do not shop there and have no idea what it has to do with his/this argument. It is very common for companies to "stack" coupons. For his information......a 30% plus 25% discount does not equal a 55% discount. I tried to explain this to him and he wanted nothing of it. Like [redacted], [redacted], [redacted], [redacted] and countless others.....it would have been 30% off the amount of the merchandise, then an [redacted]% off that result.  In addition, the checkout did NOT, I repeat did NOT have a "see details" link AND the additional promotion was offered AFTER the checkout process had begun.I am a regular internet shopper. I am not ignorant or downright stupid......I just want what was offered and the best price I can get. This "man" could have easily resolved this situation by sending a prepaid return label....or allowed me to refuse delivery due to the obvious misunderstanding. He chose not to. It was he that turned this ugly.  I stand by my original complaint and make Pfaltgraff  my number one "worst place to shop".
Regards,
[redacted]

Revdex.com:At this time, I have not been contacted by Lifetime Hoan Corporation regarding complaint ID [redacted].  This is after repeated attempts to contact Mikasa directly, the Lifetime Brands group directly, and now through the Revdex.com.  This business is highly...

unprofessional.Sincerely,[redacted]

To whom it may concern,
I am the manager who spoke directly with this consumer, and it would appear that there is a bit of confusion regarding our conversation.
The consumer was brought to our website through an affiliate ([redacted]) and on...

their website it clearly explains that only one discount can be applied per order. (Screenshot attached.)
In addition, Pfaltzgraff.com also provided a link for consumers to understand the terms and conditions of this promotion... Clearly stating that only one discount can be applied per order.
The consumer could have either used the 30% discount through our affiliate, or she could have used our 25% discount, but not both. This is very common with most online sales and the information regarding the promotion was made readily available before the purchase was made. In addition, the consumer placed the order knowing that she was only getting the 30% discount. If she had opted not to place the order and had called us to assist, we could have explained the terms of the discount, but rather she placed the order and then called after the fact and assumed we would credit her an [redacted]%.
In addition, I need to add that at the point the consumer escalated to me, I explained to her that the discounts could not be combined and she insisted that we credit her the [redacted]%. I explained that a 55% discount would not be possible and clearly made her aware that this was not a request that we would be able to accommodate. After several moments of silence the consumer said... "Well, then I guess I will file a complaint with the Attorney General and the Revdex.com." I reiterated that we cannot accommodate her request and she was the person who ended the call by hanging up on me... I did not hang up on her and our call records actually record who initiates the termination of a call.
The consumer is stating that because the offer said "Take an [redacted]% off your order" that it should be in addition to her already 30% discount, however right below that statement was a link that said. "See details" and she chose not to view the details. At this time we continue to stand behind our decision not to credit the consumer an [redacted]% due to the fact that information about the discount was clearly available through our affiliate and on our own website.
Tony N[redacted]
Customer Service Manager
Lifetime Brands, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I will be filing this week.  I was hoping to rectify this situation through the Revdex.com. Thank you.

Review: I ordered some Lucerne White Mikasa Chine, creamer and sugar set, and dishware. Some of it was broken and your rude staff did not help and encouraged me to return it rather than follow the instructions and replacement.Desired Settlement: Replace my broken dishware

Business

Response:

The Customer, [redacted], was contacted directly on Friday, 11/8/13 regarding his purchase of Mikasa Lucerne White Fine China at [redacted]. A replacement order has been sent to him which will arrive in 5 to 7 business days. **. [redacted] was satisfied with this resolution and will be contacting the Revdex.com with a follow-up comment about this interaction.

Review: I purchased a Farberware V-Blade Mandoline Slicer. No instructions were included in the box. Have made multiple calls to LifeTime Brands with no resolution as to the instruction sheet. The customer service representative was told to give me 'verbal instructions'. This appliance has multiple BLADES and instructions are critical.Desired Settlement: I want the printed instruction booklet!!!

Business

Response:

Revdex.com of Metro Washington D.C. & Eastern Pennsylvania:

In response to complaint ID [redacted], the attached instruction booklet will be sent via email to the Customer ([redacted].

Thank you.

[redacted] | Customer Service Manager

Review: Company markets and continues to sell products that they cannot deliver timely. After 3 notices of delay, I received the latest notice that no longer included a new estimated delivery date. When I responded that I still wanted the order, I got an error message that indicated that my request to keep my order could not be accepted. So my assumption is that it has been cancelled by the company. And ll the while they continue to sell the dishes on line with no mention that the items are out of stock with no delivery date available.Desired Settlement: More than a canned message. I wrote your company and basically got a take it or leave it response. And is my order now cancelled because your automated response email communication is broken? Not at all what I expected from this company.

Business

Response:

Please see the attached copy of an email sent to this Customer, [redacted]. A voicemail was left on Tuesday, 7/23/13. The Customer called back and was advised by one of our CSR's that the items are on backorder due to production delays and will be shipped out to them on or about 8/22/13.

Review: I placed an order for $84.69. Due to availability one item was shipped later. So the total was billed in two parts, $75.87 on 1/05 and $8.82 on 1/25. For some reason, which I was unaware the $8.82 was reversed on 1/30. I placed another order, which I then received a letter stating that no orders will be sent out until the $8.82 bill has been paid. I called the pfaltzgraff rep who told be to bring it current that she would need to charge my card the full amount on $84.69. When I told her that the charge should only be $8.82, she was argumentative that she was going to charge my credit card the full amount of the order, the letter only states $8.82. The $8.82 was authorized on 1/25 but for some reason was reversed 1/30. Why was this not brought to my attention earlier??? Why wait until I place another order, why not contact me via email or phone, the day it didn't process. You, as a company should have contacted me sooner. I will now be shopping else where. It is nice to know that companies will ruin their reputation, with a customer who spends several hundred dollars every year, over $8.82.Desired Settlement: I will only pay the amount owed of $8.82. I want my recent order, which was cancelled and I will not be able to get the items I ordered for the sale price.

Business

Response:

We have worked directly with this customer to resolve the issue for her. An email was sent to her on 3/8. Customer provided requested information and her order was cleared Also agreed to reinstate cancelled order and honor sale prices. Offered additional 20% due to the confusion.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I did get another collection notice dated the 14th. I did call to let them know that about the letter. Everything else has been taken care of. My other order was shipped and I should receive it any day now.

Regards,