To whom it may concern, I am the manager who spoke directly with this consumer, and it would appear that there is a bit of confusion regarding our conversationThe consumer was brought to our website through an affiliate ( [redacted] ***) and on their website it clearly explains that only one discount can be applied per order(Screenshot attached.) In addition, Pfaltzgraff.com also provided a link for consumers to understand the terms and conditions of this promotionClearly stating that only one discount can be applied per orderThe consumer could have either used the 30% discount through our affiliate, or she could have used our 25% discount, but not bothThis is very common with most online sales and the information regarding the promotion was made readily available before the purchase was madeIn addition, the consumer placed the order knowing that she was only getting the 30% discountIf she had opted not to place the order and had called us to assist, we could have explained the terms of the discount, but rather she placed the order and then called after the fact and assumed we would credit her an [redacted] **%In addition, I need to add that at the point the consumer escalated to me, I explained to her that the discounts could not be combined and she insisted that we credit her the [redacted] **%I explained that a 55% discount would not be possible and clearly made her aware that this was not a request that we would be able to accommodateAfter several moments of silence the consumer said"Well, then I guess I will file a complaint with the Attorney General and the Revdex.com." I reiterated that we cannot accommodate her request and she was the person who ended the call by hanging up on meI did not hang up on her and our call records actually record who initiates the termination of a callThe consumer is stating that because the offer said "Take an [redacted] **% off your order" that it should be in addition to her already 30% discount, however right below that statement was a link that said"See details" and she chose not to view the detailsAt this time we continue to stand behind our decision not to credit the consumer an [redacted] **% due to the fact that information about the discount was clearly available through our affiliate and on our own websiteTony N [redacted] Customer Service Manager Lifetime Brands, Inc
Revdex.com:At this time, I have not been contacted by Lifetime Hoan Corporation regarding complaint ID [redacted] This is after repeated attempts to contact Mikasa directly, the Lifetime Brands group directly, and now through the Revdex.com This business is highly unprofessional.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To whom it may concern, I am the manager who spoke directly with this consumer, and it would appear that there is a bit of confusion regarding our conversationThe consumer was brought to our website through an affiliate ( [redacted] ***) and on their website it clearly explains that only one discount can be applied per order(Screenshot attached.) In addition, Pfaltzgraff.com also provided a link for consumers to understand the terms and conditions of this promotionClearly stating that only one discount can be applied per orderThe consumer could have either used the 30% discount through our affiliate, or she could have used our 25% discount, but not bothThis is very common with most online sales and the information regarding the promotion was made readily available before the purchase was madeIn addition, the consumer placed the order knowing that she was only getting the 30% discountIf she had opted not to place the order and had called us to assist, we could have explained the terms of the discount, but rather she placed the order and then called after the fact and assumed we would credit her an [redacted] **%In addition, I need to add that at the point the consumer escalated to me, I explained to her that the discounts could not be combined and she insisted that we credit her the [redacted] **%I explained that a 55% discount would not be possible and clearly made her aware that this was not a request that we would be able to accommodateAfter several moments of silence the consumer said"Well, then I guess I will file a complaint with the Attorney General and the Revdex.com." I reiterated that we cannot accommodate her request and she was the person who ended the call by hanging up on meI did not hang up on her and our call records actually record who initiates the termination of a callThe consumer is stating that because the offer said "Take an [redacted] **% off your order" that it should be in addition to her already 30% discount, however right below that statement was a link that said"See details" and she chose not to view the detailsAt this time we continue to stand behind our decision not to credit the consumer an [redacted] **% due to the fact that information about the discount was clearly available through our affiliate and on our own websiteTony N [redacted] Customer Service Manager Lifetime Brands, Inc
Revdex.com:At this time, I have not been contacted by Lifetime Hoan Corporation regarding complaint ID [redacted] This is after repeated attempts to contact Mikasa directly, the Lifetime Brands group directly, and now through the Revdex.com This business is highly unprofessional.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I will be filing this week I was hoping to rectify this situation through the Revdex.comThank you