Lifetime Fitness

Revdex.com:At this time, I have not been contacted by Lifetime Fitness regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by LifeTime Fitness regarding complaint ID ***
Sincerely,
*** ***

As a former member, I found out that there was a certain disdain for women over 40 years of age. I had no idea at the time that they were gearing their attraction for the millennial generation and struggling with weight over 40 was a view that they did not want in the facility. I feel stupid for paying those high fees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I did receive a call from someone on a speakerphone whose name I couldn't understand he left a number, unfortunately it was the main line to the complex
The two credits of $have been issued on my American Express account. *** 2/**/

Good evening:After reviewing your compliant and checking with our resolutions department I determined that in relation to being overcharged you have actually been quoted on the lower end as related to moves to California. Noted a move to this location with the amount of belongings averages between...

3800 USD to 4200 USD. Your move was quoted for less than this amount (around 3300 USD). In addition, as for the comment on our company stealing furniture I have not been aware of  such allegations and would like to speak with you directly to determine where this information has come from. My direct number is 832-343-3905 please contact me so we can work to resolve your issues and answer any questions you may have. I would offer that we work very hard to ensure your customer experience and hope to resolve your issues and answer any questions you may have about your moving contract, delivery concerns, logistics, and other related inquiries. I look forward helping you.Kindest Regards,Brian [redacted]Resolutions Department832-343-3905

We are currently reviewing this compliant and would please ask the customer to notify our claims department as this matter is related to damaged items, please use this forum to handle such disputes. Thank you,[redacted]
[redacted]

We are pleased to have this opportunity to address the issues and concerns raised by this customer. We booked a move for this customer using a two-day pick-up window. We made it clear that the pick-up would happen on one of the two days listed as options for pick up. We performed the pick-up based...

upon an estimated list of items the customer provided to us. When our foreman arrived, the customer had an additional 37 c.f. of items. He was only charged $129.50 for the additional items and $146.80 for packing materials. When the customer was presented with the revised estimate he had the opportunity to accept or reject the estimate. We NEVER force or coerce our customers to sign paperwork. In fact, the following is listed on the Revised Estimate in bold print: “Sign this document only if you agree to the new total estimated price. Do not sign this document if blank.” In regards to the shuttle, it was explained to the customer that if there is no access for a 53’ trailer at the delivery location, we will need to secure a shuttle. This fee is charged to cover the cost for the use of a smaller truck. Shuttle charges can range from $300-$700, this is clearly stated in our paperwork.  By giving this customer a shuttle for $200.00 we are absorbing some of the cost associated with securing the shuttle. In regards to the delivery timeline. The customer informed us that his first available date for delivery is August 8th. Currently his delivery is scheduled to be completed on or immediately after that date. We have spent a great deal of time explaining the terms of our contract to this customer, and are available to answer any questions or resolve any concerns he may have. We are committed to providing quality services, and are taking every step to communicate openly and honestly with this, and all of our customers.

We are disappointed to hear that our customer is unhappy, and we would like to do what we can to make sure that our customer is satisfied with her service. Unfortunately, the move was between locations that were both affected by devestating hurricanes which caused many roads to be shut down as well...

as fuel shortages. As the customer stated, her belongings were picked up on 8/30 which was immediately after flood waters started to receed and we were able to resume business. Only a few days after the customers belongings were picked up, another hurricane hit Florida and caused roads to be closed going in to Florida as well. The customer advised us on 9/13 that she would be going to Florida after the hurricane. On 9/17 the customer called to let us know that she was back in Miami and ready for delivery. At the time the customer let us know she was ready for delivery, we explained to her that there were issues with trucks coming and going between Texas and Florida because of the two hurricanes. On 9/24 we called to let her know that her delivery is on its way and also offered a $100 discount out of good faith. As of right now, her delivery is still within the parameters of the contract and will be delivered on time -regardless of two natural disasters that occured. The contract states that only in case of natural disaster the commitment to delivery dates are null and delivery dates are flexible. We have found this complaint to be invalid and would like it to be removed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:At this time, I have not been contacted by LifeTime Fitness regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Lifetime Fitness regarding complaint ID [redacted].Sincerely,[redacted]

This customer has been communicated with thoroughly. Customer was called on 9/13 to see if she was ready to be loaded but then informed that there were impassable streets. Katelyn told the customer that she would then be loaded on the next truck going that way. Customer agrreed and said she understood because we had just gone through Harvey and Florida was going through Irma. We got her stuff out in the 3-21 business days even after having two hurricanes in both states. Regarding the delivery concerns, our carriers do pick up other jobs and sometimes can not promise us days that they will be here so we give the customer a 2 day window sometimes 3 of when the truck will arrive to start loading, as what happened in this situation. Our driver was picking up loads along the way and was simply delayed. Regarding the $100 discount, we offered that out of good faith, to show the customer we understand her frustrations.

We never received a report of damages from this customer. At the time when the job was booked, we did have a third party administrator [redacted], handling our claims. Shortly around the time of delivery of this customer, we changed third party claims administrators to [redacted]...

[redacted] as we merged with Delta Moving Systems, Inc. The customer should submit the claims to [redacted] via email at: [redacted]. The damages should be itemized and documented via photos. [redacted] can also be reached by phone at [redacted]. [redacted] should be told in the email and on phone that [redacted] was purchased by Delta Moving Systems so that said claim will be processed. If the customer has any probelms submitting the claim to [redacted], she may contact the undersigned at [redacted]. In light of the foregoing, the complaint should be closed. Respectfully, Edward [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]I decided to just pay the additional charge of $200 and close the case. One thing I want to make sure is that this is the final and there are no other additional charges. And, I am looking forward to getting my stuff on time without any damages. This business is notorious about that. So I want to make sure that  then I will just get over with this case.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I received my belongings. I had nine glasses that were broken and my dresser had a leg returned to me completely broken off. I do not wish to file a claim. I don't want anything left to do with this company. I rather just close this complaint and be done with this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I submitted all paperwork to their previous third party. I need [redacted] to contact them and request for my documentation to be sent to them. I never received notification that they had switched vendors. I did my part, so as providing excellent service I feel [redacted] should track down my paperwork and photos I sent them. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Review: On or about 3/** I went to Life time's website to get information about their gym membership. I filled out the information requested on their web site was was contacted by a service representative within 20 minutes. I advised the representative that I joined Life Time a while back but unfortunately every time we dropped our kids off at their child care facility they cried for us so it didn't work out, so we had to cancel our membership after just a few days. He said that he'll have someone from the [redacted] branch contact us to set something up. I was later contacted by [redacted] and we set an appointment to come down to the facility on 3/**. On 3/** when we (my wife, 2 children, and myself) came to Life Time to talk to [redacted], he was busy at first so the [redacted] ([redacted]) took us for a tour of the facility while our kids tried the child care facility to see if they like it. While we were on the tour I advised [redacted] the same thing that I advised the representative that I first spoke to about how we joined in the past, it didn't work out so we had to cancel and that we wanted to try it again. After the tour was over he introduced us to [redacted] who I advised again of what happened to us in the past. Our kids seemed to have enjoyed their time in the childcare area so we decided to join. [redacted] advised us that we had 14 days to cancel our membership for a full refund, so we decided to go ahead with it. He over the contract on his computer and I signed in the appropriate areas. The next day we came to the gym but our kids gave us a hard time, the following day they also gave us a hard time and we never made it to the gym. My wife and I decided that maybe they're still not ready for this so we should cancel our membership. I went down to the gym on or about 3/** to cancel our membership. I was told by the person there that since it's within the first 14 days that we will get a full refund and hopefully in the future we can come back. The next day I received a call from [redacted] who said that since we were prior members that we weren't entitled to get the refund but had to go through the cancellation process where we have to give them 30 days. I advised him that we told him (and others) up front we were prior members and it never came up about this rule and in fact he told us we had the first 14 days to cancel to get a full refund. He said there was nothing he can do. [redacted] then came over and I advised him the same thing and he also said that there's nothing he can do and that we have to give 30 days notice. I reluctantly filled out the paperwork and expressed my disappointment that we were misled. I asked who could I complain to and was directed to their website. I went back to their website on or about 3/** and advised them of what happened and my disappointment. For a company that called me in the first 20 minutes of my initial inquiry, it is now 5 days later and I still haven't heard back from them. I am very disappointed to say the least and my wife and I were mislead and given incorrect information and now we have to pay the price.Desired Settlement: For Life Time to honor what was told to us, and give us a full refund and not charge us anymore money

Consumer

Response:

At this time, I have not been contacted by LifeTime Fitness regarding complaint ID [redacted].

Sincerely,

Review: I stopped using the gym March [redacted] 2015 and I paid through the end of March, however the gym keeps billing me. I informed the gym that I needed to cancel in February. They are stating that I need to provide a certified letter or come in person and they are billing me for April and May months because I did not provider a certified letter. Despite numerous emails and phone calls back and forth with Lifetime management, they still consider me a member and they are billing me despite that I have not used the gym and informed them that I wished to cancel over a month before my final day at the gym (informed them in February). If I even tried to use the gym now, I am sure they would not let me until this balance is paid for the two previous months (April and May). I feel this is just a ploy to make it difficult for people to cancel.Desired Settlement: I wish to receive a letter confirming that my balance is 0 and to stop receiving emails from them about late fees etc. I believe they need to change their policy because it is not reasonable or practical. An email or phone call is sufficient notice to cancel.

Review: I have tried many times to contact [redacted] and [redacted] to get this issue resolved without any success. They are very quick to steal other people's hard earned money. My husband and I went to Syosset Lifetime Fitness gym to put a freeze on our account. We asked the [redacted] if everything is taken cared of because we didn't want any surprises on our bill. He assured us we will get charged our usual one month fee for the month of September and moving forward it will be $20. To our surprise there was an additional $88.75 charge on our card. After investigating the charge customer relations said it was charges from my children's aquatic lessons from when we first signed up. If I'm putting a stop on my account why would there be a charge for my children's swimming classes still? I explained to customer relations that the [redacted] putting a stop on my account didn't direct me to cancel the aquatic lessons separately and said he took care of everything. Also, noone explained it that way when we first signed up either. I have gotten no answer and have been bounced back and forth to voicemails without any return calls. I'm disgusted with their customer relations department and management as a whole and will certainly spread the word.Desired Settlement: I want my money back and an apology for having to jump though ropes it feels like to get my money back that was wrongfully taken.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding LifeTime Fitness has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,