Lifetime Home Products Reviews (%countItem)
Lifetime Home Products Rating
Address: 11925 Marsh Rd, Shelbyville, Michigan, United States, 49344
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We have the misfortune of still being in the fallout of having*** and Lifetime Home Products do a home remodel project for us. We hope sharing our experience can help others avoid a similar horrible experience. We thought we had done our research after getting Lifetime Home Products' information from a local lumber supply, reading reviews online etc. We could not have been more wrong - the deeper we dug after starting to have red flags pop up, the more concerned we became and unfortunately, those concerns are our reality now. We have been informed of more and more people that have had similar issues and are also living this nightmare - a search through LARA's (Michigan department of licensing and regulatory affairs) website at past complaints, licensing, etc is very eye opening and we highly encourage everyone do that before hiring Lifetime Home Products and anyone working with them.
Consider researching online, and calling around, and looking at LARA, not just Lifetime Home Products, but also Lifetime Home Products LLC, *** and ***. *** is supposed to be the managing member of the company per our contract and whose license is attached to the company and used....never once did we see, work with, or interact with him for our project. Through all the review sites you can as well through the formal Michigan licensing site - LARA (sure wish we knew about that site before we began this nightmare!). We hope you do not do what we did and write off the bad reviews as a few bad apples.
We kept telling ourselves over the course of the project that *** and the crew would resolve the raised issues along the way and meet our expectations as well as industry standards. We were underwhelmed as the "punch list" (incomplete/unsatisfactory items) seemed to be ever growing instead of shrinking, and left with an incomplete project with code violations and poor workmanship. Highlights (if you can call them highlights) from our experience are below.
Through the course of our project, we had 2 liens placed against our home. The first lien was from *** not paying a supplier. While it did eventually get removed, this was only after *** lying to us telling us it had been paid despite the supplier verifying with us numerous times it had not been paid and us following up daily after learning of these lies to ensure it was paid. The second lien, from one of the subcontractors on the projects is still unresolved. This is despite *** telling us both verbally and in writing it would be paid and removed. To our dismay and consternation, this was also paired with a formal complaint via LARA against *** by that subcontractor. *** not paying these suppliers/subs was despite getting a large deposit from us, and weekly payments from us through the course of the project all either on or before dates agreed.
In addition, multiple times *** informed us of subs quitting or being fired (drywallers, painter, electrician, HVAC subcontractor, general workers, and the one that was most alarming to us, just before work began, the person that was supposed to be our project lead and main contact vs ***, was instead going to be launching a restaurant). It was not a good feeling to be kicking off and mid-project and not having a stable, consistent crew to complete it.
As the project neared what we hoped was completion, *** then tried to add close to $10K to the final payment amount. This is after he tried to bully us into making the final payment on the project without final inspections being passed, a lien still against our home, the project incomplete, and incomplete multi-page "punch list".
Despite explicitly telling us that any changes would be handled via a change order so there was no confusion (per the contract), a paper trail and having a full project bid, we were asked multiple times in the project for additional funds to cover "overages" by subcontractors after work was completed and no change order was presented for why this would all of a sudden cost more than the scoped work and bid.
In our life experiences, contracts are meant to protect both parties of a project - unfortunately, in our experience with Lifetime Home Products, *** does not follow his own contract. This has led to headaches and thousands in legal fees for us as we have worked to untangle this mess.
In addition to the work and project issues, we had numerous complaints from neighbors *** and crew continued to back into our neighbors driveway and ignore our explicit request to back out vs using anyone's drive for a turnaround and to park up in an side parking area and/or only in our driveway (we share a private drive with multiple neighbors) leading to inconveniences, tension and disruption in our neighborhood that was unnecessary.
Our nightmare has only continued since *** told us the project was complete. It has been very worrying to us that despite asking multiple times for the license # for the person he wants to resolve the pages of workmanship and project code issues (seams open in our flooring, waves in the ceiling, waves in our flooring, bathroom vents not installed nor vented to code, covering a heat run with flooring, egress window not to code, numerous drywall issues and trim and paint finishing issues, pocket doors not operational, a hinged door that doesn't close, issues with cabinetry etc), he would not provide to us and then became belligerent when we said we were not comfortable with this crew not coming back onto the project if he could not provide the license number for the people actually doing the work (not just the overall LLC registered number). If they couldn't complete the work properly the first time, why would we have confidence in it being completely properly this time without having a licensed person on the job site?
In our experience, this has been a nightmare and cost us thousands in legal fees and hours of headache, time and worry as we seek resolution. We are worried it will cost thousands more as we address the mess we are left with. If you are considering working with Lifetime Home Products and***, based on our experience, please avoid the nightmare we have been living and find someone else.
As we believe in transparency in communication with our valued clients, we would like to shed some light on the picture Mr. has painted. This project concluded in January 2020, and our contact has been limited to attempts of balance collection.
We welcome everyone to do research. Please, look up our Salesman, Residential Builders, and Liability Licensing. As with all businesses, our business has a past.*** was previously our builder and partner. We parted ways from him during the course of Mr. project. This split resulted in the division of our tradesman, employees, and subcontractors. We partnered with a new builder back in December of 2019.
Liens can be a standard from suppliers. As we do not collect full payment up front from our clients, neither can suppliers. The lien is a form of insurance that payment is ensured at the conclusion of the contract. The first lien was placed by the supplier on a subcontractor employed by us. Once we had knowledge of this it was paid within 2 days of it's effect. This was paid on behalf of our subcontractor, regardless of completion. The second lien placed is similar in many regards. This has been left in place so we may receive payment from Mr. - which to be clear we have not.
While full payment up front is ridiculous. An aggressive draw structure was put together every week to the middle of the remodel. It was reviewed weekly and a check was received for 8 weeks straight. This was done to ensure funding and removal of a large upfront deposit.
In regards to his claim of code violations - Yes. We had three. All cleared inspection prior to completion of the project. All minor violations that happen quite often on a complete remodel.
We understood Mr. to be excited and happy while completing his home renovation. Mr. "punch list" of items has been offered to be taken care of multiple times, but he has refused to defer the remaining balance. When attempts at collection are made, we are meet with these claims.
As Mr. has made it clear via multiple review platforms of his "grievances" and refusal to communicate directly with us regarding a reasonable resolution, it is easy for us to believe he is simply looking to not pay his bill. While it is a shame that we must clarify his claims, please do your research on Lifetime Home Products and any other contractor you many think about doing business with. Ask about us in our community. Mr. himself states that he was referred to our business, which a majority of our customers are, and we are extremely thankful for those referrals.
Aaron installed a water heater, disposal and faucet. He was on time for the appointment, worked efficiently and cleaned up any mess. Everything is working well at this point and I would consider calling Lifetime Products again for my service needs.
We are so pleased you enjoyed working with us as much as we enjoyed working with you. It was truly a pleasure. If we can ever be of future home improvement help please give our office a call.
Excellent service by Aaron and fast and great communication with getting our repairs scheduled and keeping us in the loop with progress. Highly recommend!
When you are passionate about home improvements and repairs, like Lifetime's entire team is, we enjoy showing it through our interactions with our valued customers. We truly thank you for your kind words *** and look forward to working with you again in the future.
Guarantee their work and help solve problems from previous contractors.
Thank you Margaret for your kind words about our team. It was marvelous working with you as well. We anticipate that you and your family will continue to enjoy your home renovation. If we can ever be of future assistance on constructing another dream to a reality and giving you the peace of mind you deserve from a contractor, please give us a call, as we would be honored to work with you again.
Speedy service and very professional. They have done some different projects at our business on the commercial side of things and they did such a good job we just hired them to do our roof at our house. They had it done it 3 days this is was a day early . We as a company and as a family are very grateful to him them as our building experts.
you have been a pleasure to work with over the years. Thank you for sharing your testament with us and others. We appreciate the trust you place in us with respect to your commercial and personal properties. It is marvelous to read that your peace of mind is actualized with our craftsmanship, speed, and dependability. We look forward to working with you again in the future on your next commercial or home enhancement.
I intially contacted Lifetime Home Products on a weekend and was surprised to get a call back from Kerri. She set up a kitchen measurement for 2 days, later Tuesday.. The owner, Trace was scheduled to measure/meet me at my house @4pm. He showed up at 7- he completed his measurement and meetingby 730. He said the quote would be available by the next Monday. No quote. I contacted him- He said he would have it by the following Monday. No quote. After multiple attempts of contacting him and his business, I have given up. I have given him enough chances to kindly "opt out" of this project but he has chosen to remain silent. Not impressed with his communication/professionalism