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Lifetime Vision and Contacts, P.C.

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Lifetime Vision and Contacts, P.C. Reviews (3)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. 
Regards,
[redacted]

Review: I purchased a pair of eyeglasses from Lifetime Vision on April 2, 2013. When the glasses were ready for fitting, I informed the person who fitted my glasses that the bifocal point/line was incorrect. I could not find the bifocal point in the glasses whenever I needed it. I told her that I had to struggle to find the line in the glasses because it was too high. I also informed her of the tacky job that was done to place the lenses in the frames. The lenses looked as though they were glued to the inside of the frame. I was told it looked that way due to the thickness of the lenses. I expressed on-going dissatisfaction regarding the poor craftsmanship of the glasses to the woman who fitted them for me. Each time I came to the site to complain, the woman who fitted my glasses found on-going ways to "Band-Aid" the problems just to keep me stuck with the eyeglasses. I requested the lenses to be tinted twice. Each time they were tinted it was not the tint I requested. The lenses would pop out of the eyeglass frame very easily. Again, I expressed my dissatisfaction with the eyeglasses, the poor workmanship, and the fact that I couldn't really see out the glasses comfortably and noseclips made dark marks on my face. The job was done poorly. Out of mere frustration, I stopped going back to have any adjustments because it was to no avail. I detected that my complaints were not shared and discussed with the doctor in the office. The employees did a very good job of preventing/blocking me from addressing my issues with him. He was never available. To this date, The lenses continue to fall out of the frames. They have popped out of the frame multiple times which only angers me about this entire ordeal and experience. I have had no other choice but to purchase cheap pairs of reading glasses (two pairs). I lost my job and do not have vision coverage to replace these. The fitter and employees at Lifetime Vision were very uncooperative and insensitive when I received the eyeglassesDesired Settlement: At time of office visit for exam and glasses, I was covered through my employer's vision plan. I am now unemployed and do not have a vision plan in place for new glasses and check-up. I would like to request a refund in the amount of $119.00 which is the out-of-pocket amount charged to me for the eyeglasses. The insurance company covered the other charges due. I need to get prescription eyeglasses; and I am due in April 2014 for a check-up. I feel this was a level of incompetency.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Opticians

Address: 44345 Premier Plaza, S100, Ashburn, Virginia, United States, 20147

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