Lifewatch, Inc.

Revdex.com:
I very much appreciated [redacted] from Lifewatch calling me over the weekend to discuss the issue at hand.
She sounds like she truly does value her company's reputation and wants to demonstrate excellent customer service practices.
I will be interested to hear whether she finds that the original Telemarketing call did meet her company's standards for sales practices.
Meanwhile, I appreciate that she agrees to not pursue any payments from my mother.
Sincerely,
[redacted]

Good Afternoon:I left a message for [redacted] to contact me to discuss [redacted]'s account.  [redacted] had ordered the service on 8/**/12; she had also ordered an extra Medical Alarm button for her husband, [redacted].   At the time she placed the order, she confirmed no less than 4 times that she...

understood what the service was, what the monthly payments would be, and she provided her payment information.  In terms of [redacted]'s statement regarding the Tracking #[redacted] not being valid, it is 18 months later, and [redacted] does not provide tracking information after such a long period of time.  The equipment was delivered to [redacted], and there have been a number of phone conversations with her.  In fact, she updated her credit card information on August **, 2014.  In addition, we have never charged a Subscriber $114 per month.  [redacted] claims that [redacted] does not have our rental equipment at this time, which is valued at $475.  In the interest of excellent Customer Service, we will accept the $475 loss for our Medical Alarm Equipment and will make [redacted]'s account inactive.  There will be no future billing attempts.  If [redacted] would like to speak with me, he can reach me directly at ###-###-####.Sincerely,[redacted]
[redacted]
[redacted]

Good Afternoon:
I contacted [redacted] today to find out exactly what occurred, and she informed me that she believed that the Sales Agent had misled her.  I explained to [redacted] that we are the Medical Alarm Company-we ship the equipment and monitor our 200,000 Subscribers; we are not the Sales...

Agency.  There are Sales Agencies across the Country that sell the Medical Alarm Service and we, as the Medical Alarm Company, along with all the other Med Alarm Companies, such as Lifeline and Connect America to name a few, purchase those accounts.  There is a certain criteria that must be met in order for us to purchase the accounts.  All sales calls must be recorded, and it must be confirmed with the Subscriber no less than 3 times that they understand what the service is, the monthly rate they will be paying, and they provide their payment information.  
I also explained to [redacted] that some of the sales agencies run promotions or offer certain items to the Subscribers.  In this instance, there was a complete misunderstanding regarding the $3,000 Grocery Coupons that were being offered by this Sales Agency. What the Sales Agent should have explained to [redacted] in a clear and understandable way is that she would be receiving a $3,000 Grocery Coupon Postcard with a User Name and Password.  This would enable her to have access to $3,000 worth of grocery coupons that she could print out and bring to the Supermarket with her for reimbursement when she purchased those specific grocery items.
When [redacted] initially spoke with the Sales Agent, she interpreted it to mean that she would be obtaining $3,000 worth of groceries.  She further stated that when she spoke with a Supervisor at the Sales Agency, that person treated her in a very rude and dismissive way.  I assured [redacted] that we, as the Medical Alarm Company, would look into this further on our end.  We will not tolerate or allow any Sales Agency to mislead our Seniors or treat them in a disrespectful manner.
I offered [redacted] a lower monthly rate for the service, if that would assist her in any way.  However, she said she simply cannot afford the service at any rate at this time, and that she shipped the equipment back a day or two ago.  I told [redacted] that as soon as our rental equipment is returned to us, we will make her account inactive; there will be no further payment attempts made on her card, and we will refund her payment of $34.95.
If there are any further questions or concerns, [redacted] can certainly reach out to me directly at ###-###-####.
Sincerely,
[redacted]

Good Afternoon:Per the [redacted] Tracking info, [redacted], the unit was delivered to [redacted] on 10/**/14 at [redacted].  However, I called [redacted] and she claims never to have received it.  At this time, in the interest of excellent Customer Service, we will make [redacted]'s account inactive.  There...

will be no further billing attempts.  We are sending a [redacted] Return Label to [redacted], in case she does locate the unit, so she can send it back to us.  At this time, we are at a loss for our $475 Unit and the monitoring fees that we have been paying for the last 3 and a half months.If [redacted] does locate the unit, I would appreciate her contacting me directly at ###-###-####, ext. [redacted] or ###-###-####,Sincerely,[redacted]Lifewatch USA

Good Afternoon:Per the [redacted] Tracking info, [redacted], the unit was delivered to [redacted] on 10/**/14 at [redacted].  However, I called [redacted] and she claims never to have received it.  At this time, in the interest of excellent Customer Service, we will make [redacted]'s account inactive.  There will be no further billing attempts.  We are sending a [redacted] Return Label to [redacted], in case she does locate the unit, so she can send it back to us.  At this time, we are at a loss for our $475 Unit and the monitoring fees that we have been paying for the last 3 and a half months.If [redacted] does locate the unit, I would appreciate her contacting me directly at ###-###-####, ext. [redacted] or ###-###-####,Sincerely,[redacted]Lifewatch USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I would like to thank [redacted] in addressing my complaint, closing my mother's account and accepting to take a loss on the equipment of $475 as well as the monitoring fees of $174.75 for a total of $649.75.  I only ask Pam to confirm/clarify that my Mother, [redacted], is no longer responsible for any monies due to Lifewatch USA.  The reason for the request for added clarity is that the most recent [redacted] billing dated 2/**/2015 indicated an outstanding balance of $1,054.85.  Attach to this response is a copy of such a billing for additional reference.Regards, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon:We have [redacted] confirmation that the unit was delivered on 11/*/13; however [redacted]'s daughter [redacted] informed me that they never received the package.  There have been 8 payments of $34.95 for a total of $279.60 made to us.  In the interest of excellent customer service, I...

explained to [redacted] that although we are "out" our $400 unit, we will make [redacted]'s account inactive at this time.  We will also send a refund check to [redacted] in the amount of $279.60.If there are any further questions or concerns, I may be reached directly at ###-###-####.Sincerely,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and, although I disagree with some of the statements made as being factually inaccurate, I find that this overall resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Morning:In response to this complaint, I spoke with [redacted] on February **, 2015.  I explained that his Dad had ordered the service from an outside...

Seller, and that I would review the recording.  I apologized if there was a miscommunication, and I told [redacted] that I would reduce the monthly monitoring rate for his Dad, [redacted], to resolve the issue.  [redacted] stated to me that [redacted] did, in fact, need the service; it was a good idea for him to have it, and that he would get back to me.  I suggested that since the unit was already delivered, he and his Dad should test it out, to see what a great service it is.  [redacted] said he would follow up with me.  In reviewing the recording between [redacted] and The Outside Sales Agency, I came to the conclusion that the Sales Agent had not discussed anything about referrals from [redacted] with [redacted]. The product and pricing were explained to [redacted] by the Sales Agenct and he ordered the Medical Alarm Service because he felt he needed it. With that I went a step further to listen to the conversation with our Customer Service Rep.  During that recording, there was an obvious misundestanding because when [redacted] asked our CS Rep about referrals from [redacted] in [redacted], the Rep initially answered yes, but realized there was a miscommunication and responded that we get thousands of referrals.  He did intend to say we get thousands of referrals from [redacted].  I have tried to reach [redacted] a few times and have left voicemails for him to see if he and [redacted] have decided to keep the service, and if so, I will adjust the monthly rate to $24.95 per month for the Monthly Monitoring and $5 for the AIP (Warranty, Insurance for the unit and all components).  Therefore, the monthly charge for the Medical Alarm Service and Insurance would be a total of $29.95.I will try to contact [redacted] directly at this point, and either [redacted] or [redacted] can feel free to contact me directly at ###-###-####.Sincerely,[redacted]Lifewatch USA

Good Afternoon:
I left [redacted] a message today.  I wanted to explain that we are the Medical Alarm Company, not the Sales Agency. We ship our Medical Alarm Equipment and monitor our 200,000 Subscribers Nationwide.  All calls between the Sales Agent and Subscriber are recorded....

 [redacted] ordered the Service on 8/**/14 through the Sales Agency and provided his payment information at that time.  We contacted [redacted] on 8/**/14 and he confirmed that he understood what the service was, how much he would be paying monthly, and requested that we expedite the Medical Alarm equipment to him. The equipment was delivered to [redacted] on 8/**/14. It was returned and [redacted]'s account was made inactive with us on 10/**/14.  There will be no further payment attempts. At this time, we will refund two monthly payments of $34.95 each for a total of $69.90.
If there are any further questions or concerns, I may be reached directly at ###-###-####.
Sincerely,
[redacted]

Good Morning:In response to this Complaint, we are the Medical Alarm Company; we ship the equipment and monitor our 200,000 Subscribers Nationwide.  We have never and do not make outbound Sales Calls.  There are, however, hundreds of Sales Agencies across the Country that sell the Medical...

Alarm Service.  It is an industry-wide practice whereby the Medical Alarm Companies purchase those accounts.  A certain criteria must be met before an account is purchased. All Sales Calls must be recorded; it must be confirmed no less than 4 times that a Subscriber understands what the Service is, what their monthly monitoring fee will be, and the Subscribers provides their payment information. Before we ship our equipment, we always place a Confirmation Call to the new Subscriber to make certain the Subscriber does want the service. Proper protocol is always in place.We do not condone any type of inappropriate Sales Practices on the part of the Sales Agencies.  [redacted] had placed an order through his phone number ###-###-####.  As soon as we became aware of his Complaint as to what this particular Sales Agency was doing in terms of multiple calls to him, we cut them off. We will no longer do business with them.Sincerely,[redacted]
[redacted]###-###-####, ext. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Morning:
As I explained to [redacted] this morning, we processed the refund of $34.95 back into [redacted]'s account on 7/**/14.  [redacted], however, told me it was not showing up on her mother's bank statement.  I contacted our Bookkeeping Department and it was confirmed that we had...

processed it on our end; however, it is still "pending" with the Bank. Therefore, in the interest of excellent Customer Service, we will send a check in the amount of $34.95 to [redacted] today.
We have been around for more than 34 years, have 200,000 satisfied subscribers Nationwide, and an A+ Rating with the Revdex.com.  We are quite proud of our reputation and good standing with the Revdex.com, and always resolve all issues with the best interest of the Customer in mind.
If there are any further questions or assistance required, I can be reached directly at ###-###-####.
Sincerely,
[redacted]

Review: A phone solicitation signed me up for a trial of their product but I never received the product that was supposed to be delivered in October. They have been billing me monthly for something I have never received. They say the post office delivered it however I never received it. I have spoken to them monthly, to [redacted] to stop the billing, to the post office, to my super, to my neighbors. The product has to be "activated." It has never been activated so that indicates that it hasn't been received. They tell me I must pay for this device - at a cost of $475! I have no alternative but to contact the Revdex.com for help with this matter. Thank you.Desired Settlement: I just want them to stop billing me for a product I have never received.

Business

Response:

Good Afternoon:Per the [redacted] Tracking info, [redacted], the unit was delivered to [redacted] on 10/**/14 at 1:37pm. However, I called [redacted] and she claims never to have received it. At this time, in the interest of excellent Customer Service, we will make [redacted]'s account inactive. There will be no further billing attempts. We are sending a [redacted] Return Label to [redacted], in case she does locate the unit, so she can send it back to us. At this time, we are at a loss for our $475 Unit and the monitoring fees that we have been paying for the last 3 and a half months.If [redacted] does locate the unit, I would appreciate her contacting me directly at ###-###-####, ext. [redacted] or ###-###-####,Sincerely,[redacted]

Business

Response:

Good Afternoon:Per the [redacted] Tracking info, [redacted], the unit was delivered to [redacted] on 10/**/14 at [redacted]. However, I called [redacted] and she claims never to have received it. At this time, in the interest of excellent Customer Service, we will make [redacted]'s account inactive. There will be no further billing attempts. We are sending a [redacted] Return Label to [redacted], in case she does locate the unit, so she can send it back to us. At this time, we are at a loss for our $475 Unit and the monitoring fees that we have been paying for the last 3 and a half months.If [redacted] does locate the unit, I would appreciate her contacting me directly at ###-###-####, ext. [redacted] or ###-###-####,Sincerely,[redacted]Lifewatch USA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I thank the Revdex.com as well as the company's speedy response to my complaint. I had been trying to resolve this problem for three months by dealing directly with the company, the [redacted] and my credit card, to no avail. The issue was resolved the same day I contacted the Revdex.com.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I thank the Revdex.com as well as the company's speedy response to my complaint. I had been trying to resolve this problem for three months by dealing directly with the company, the [redacted] and my credit card, to no avail. The issue was resolved the same day I contacted the Revdex.com.

Sincerely,

Review: [redacted] is 93 and half and walks very slowly and sometimes falls and has been sent a few times by ambulance to the hospital, last time a few weeks ago she needed stiches on her forhead.

She fell and was in a pool of blood and fortunately someone looked in the door and saw her and called 911 for an ambulance. She was full of blood over her head mouth and legs etc.

HER ALARM PENDANT was NOT working and does not work...if the man had not looked in and seen her in the pool of blood, who knows if she would be alive today?

He was a gardener and came to tell her he finished cutting her bushes and grass and needed to be paid.

She would like the alarm company lifewatch usa/aka medical alarm systems to never charge her bank accounts again, and to refund this 2014 YEAR's $299.40 payment that they withdrew from her checking acct electronically....because their alarm system was not properly protecting her and allegedly put her life in danger by the pendant she wore around the neck not working.

we are willing to ship the single unit (its a plastic box about 1 foot by 10 inches I estimate) back to them but we need an authorization number and directions on where to ship it...we called them many times over several weeks and they did not answer the phone (we called both during their business hours and after their hours trying to get someone in) and we left messages and no one called back and we wrote to them and no one replied...forcing us to contact the Revdex.com for help.Desired Settlement: she wants them to NEVER take money out of [redacted]'s bank accts (nor any acct of hers including charge card) and to refund the last payment of $299.40 because she realizes and feels that their alarm pendant that she wore around her neck thinking it protected her..........DOES NOT WORK.............so that allegedly put her into serious danger....she lives alone...walks about the house and sometimes out on the porch...and relies on the pendant to be able to call for help should she fall or be robbed or get sick....if she needs help she could push the button on a pendant but it DOES NOT WORK so its allegedly USELESS and thus ALLEGEDLY HARMFUL AND DANGEROUS since it gives false sense of security.

Business

Response:

Good Afternoon:I was so upset to hear about [redacted]s experience. I contacted our Monitoring Center to see if they had received any recent tests from [redacted]s Medical Alarm Device, and they informed me that [redacted] had not tested the Service in many many months. I further reviewed [redacted]s account to see that we had sent a replacement Medical Alarm Button to [redacted] on 10/**/14. I called [redacted]s daughter, [redacted] to explain that we had sent programming instructions with the new button, and that the unit had to be tested once the button was activated to make sure everything was working properly. [redacted] said she had difficulty programming the button and had a hard time reaching us and leaving a message in our Business Office. I explained to [redacted] that we always return messages received in the Business Office in a reasonable timeframe.I assured [redacted] that we will send a Serviceman over on Tuesday to replace the Unit and button that [redacted] currently has and he will test and confirm that is working perfectly for her. We will also give [redacted] 6 months of free service. Customer Service is the most important aspect of our business, and it is important to us that [redacted] and her family are reassured that they can feel safe and secure with us. We have 200,000 very satisfied subscribers Nationwide and an A+ Rating with the Revdex.com.I explained to [redacted] that it is imperative that the Medical Alarm Equipment be tested on a monthly basis to make sure all is working fine. I also gave her my direct number to reach me at all times going forward. I look forward to speaking with [redacted] tomorrow to set up a Service Appointment at her and [redacted]s convenience. I was quite relieved to hear that [redacted] is doing okay.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I need to speak to the company first, I did not yet speak with them....they spoke to someone else NOT me and the person they spoke to does not understand the problems nor the issues and even told them they must speak to me.... I have to consider the options....such as trying a different alarm firm or should I give them another chance...because of the danger of my mother in lawfacing a serious danger if she can not reach help...I have to think a little bit and ask some questions before jumping to a hasty decision....so I have not decided yes/nor no.....I have to talk to the firm and maybe ask around for what else is available and give the entire matter some thought and then get back to both the Revdex.com and the company. I will say that I tried for weeks to get in touch with company and got no where...and practically the next day or two after I contacted the Revdex.com, the company is calling and sounding very friendly and agreeable so the Revdex.com was a TREMENDOUS HELP is my feeling. However I noticed the company was unable to be contacted on their business customer service 800 number and they even told my wife to call them on their personal private cell phone number instead...which makes me want to think it all over some more. ?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon:I am unclear as to why [redacted] is requesting a refund for the annual payment of $300 that was made in March. The unit was returned in December. We have refunded 2 months of payment totaling $49.90. At this time, in the interest of excellent Customer Service, we will refund an additional $100, in addition to the $49.90 previously refunded. That is half the payment that had been charged back in March 2014.This is our final resolution.Thank you.Sincerely,

[redacted]r

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We are on the registered DO NOT CALL LIST as we have special needs individuals living in the residence who should not be contacted with sales calls. The company has been requested in writing last year to stop contacting us, cancel any contracts they have with us and to remove us from their mailing list. The contact number listed on the charge account charge is not for the business but for a private individual who I am sure does not appreciate receiving complaint calls from this company. I would like to contact the company and have them cancel the account and stop all charges. They have also been asked to remove us from all mailing listsDesired Settlement: Cancellation of contract. No future contact with us for services. No future charges on the credit card number provided. No contact either by phone or mail.

Business

Response:

Good Afternoon:

I spoke with [redacted] today. I explained to [redacted] that we are the Medical Alarm Company. We ship the Medical Alarm Equipment and monitor our Subscribers. We did not send any smoke detectors. That is another company call Direct Connect and their phone number is ###-###-####. She can call them to return the smoke detectors.

[redacted] informed me that everything is fine in relation to our Company. We had canceled the order for the Medical Alarm Equipment and refunded the payment some time ago.

I also explained to [redacted] that I have no control over Sales Agencies calling them. Once again, we are a Medical Alarm Company that ships the equipment and monitors our Subscribers. We never have made solicitation or sales calls.

If there are any further questions or concerns, I may be reached directly at ###-###-#### or via email at [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Scam Rip off for Elderly/Senior Citizens/Handicapped etc.

On July *, 2013 I was contacted by Life Watch USA ###-###-#### and was told that this was referred to me by a Dr., at first and when I asked which Dr., then they stated your Sister: C S (I am Only using her Intials). I figured yea because I was looking and talking about getting one for my Father who is in [redacted] stages and recently got outside and rambled not knowing where he was at! So I asked about G.P.S. and they gave me information on that also, and then turned me over to another person (which I know was in the same room because I heard them in the background watching TV!), I was suspicious, so while I was on the phone waiting I did a search on my Computer which I was at, and what I read was not very good! So when the person got on to take information from me, I stated that I had just searched and it was not good what I was seeing , she stated that they were reputable and had been In business for 30 years. So like a fool I ordered paying for 3 months which was $134.85 ($44.95 @ month for G.P.S. including discount for paying every 3 Months), Well I waited for the Equipment to arrive 4-5 Days as stated and also at the Web page site.

On July **, 2013, I got a call from:###-###-####, and I was told that the Product was out of stock and would not arrive for 2-3 weeks before it was back in stock (well that blows my 30 day guarantee out the window!) So I could not believe this so I told them TO CANCEL MY ENTIRE ORDER AND REFUND AND PUT MY MONEY OF $134.95 BACK INTO MY CHARGE CARD ACCOUNT AND IF THEY DID NOT DO SO WITHIN A COUPLE OF DAYS I WOULD CONTACT THE ATTORNEY GENERALS OFFICE BECAUSE I FEEL THAT THIS IS ELDERLY ABUSE FOR MISLEADING THE ELDERLY, AND ALSO A SCAM, AND THEN TO MY SURPRISE ON MY LOCAL RADIO STATION YESTERDAY JULY **, 2013 ON THE NEWS THERE WAS A ANNOUNCEMENT WARNING ELDERLY ABOUT SCAM ARTISTS CALLING PROMISING FREE EQUIPMENT FOR SENIOR MONITORING FOR A MONTHLY FEE AND TAKING THE ELDERLY’S CREDIT CARD INFORMATION FOR THE STATE OF TENNESSEE!!! I will be contacting the Attorney General if my funds are not put back immediately. When you google search the phone number that first called it was from New York, so I will also be contacting the New York Atty’s General Office! Outrage! And feel so stupid for falling for this!!! Should have known better!!! My 83 year old Father is still waiting for the G.P.S. bracelet to arrive! I cannot make him understand in his condition! Come to find out that if a person refers another person they recieve $100.00, and since I know my Sister would do it for the money no matter what!Desired Settlement: I want my money put back into my Credit Card Account and also never to be called or harassed by this business of scams $134.85 put back into my account!~

Business

Response:

In regard to this Complaint, I contacted [redacted]. We had no information under her name, address and phone number. I was able to figure out that the account was under her Dad's name. After [redacted] and my conversation, we realized that the GPS System would not be a good option for her Dad at this time, who has [redacted]'s. We have refunded her payment of $134.85 back to her Visa Card. I also explained to [redacted] that we did not initially call her. We have never made cold calls to Seniors in our 32 years of business. There are telemarketers that sell the Medical Alarm Service to Seniors, then the Medical Alarm Companies, such as ourselves along with Connect America, and Lifeline to name a few, purchase those accounts. I also informed her that we do not want our good name and reputation damaged by any Telemarketers, so at this time, we will research this from our end to see if we must cease doing business with the particular Telemarketer who originally contacted her. This complaint is resolved at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive your message regarding accepting/rejecting the response from the Company Response, but I will not accept until my money has been placed back into my account and as of just a few minutes ago: 5:38 p.m. July **, 2013, it has not been placed back as this Company stated that they had done. I did talk with a [redacted] who did call me on: July **, 2013 @ 3:59 p.m., and told me that they would place my money back into my account to give her a couple of days, and so I have been waiting for that to take place. Also, It may not have been her or her office that called me, but one of her hired sales people from the areas that all the different numbers calling to make a sale for this Company. Also at the main Website for this Company it has no reference at all that the Customer/potential Customer must have a particular Cellular Phone Carrier to even have the G. P. S. product to pick up or work and I even asked about that when I talked with the person who called me on July *, 2013 and he stated: There are Satellites that pick up the Bracelet with the G.P.S. NO MENTION OF CELLULAR PHONE OR PARTICULAR CARRIER! Also the reason that they even had my Fathers Name etc., was because when or if he was to be contacted by this Company to get a response from him in case he was to be lost or hurt, they had to know his name to get him to response and also my Father lives at that address where the equipment was to be placed and used from! The ones who are doing the Sales for this Company it's obvious they are not trained or not aware of the products and what and what they cannot do but just to make a Sales! I even mentioned "Robo-Tele-Marketing Sales," and she was very fast in responding No! But if you are in charge of a Reptuble Company would you not know who and where your Sales Teams/Persons are at and who they are especially by just the Phone Numbers that Potential Customers are receiving the Calls from representing your Company? Also if you are dealing with Handicapped, or Elderly would you not know something about if they were mentally aware enough to push a button for help or even to put it on there own wrist without forgetting? Like I said when my Money is in my Account I will accept but not until!

Sincerely,

Business

Response:

I spoke with [redacted] in regard to her dad, [redacted] at 4:50PM on the afternoon of Friday, July **, 2013. As I explained to her on that date, it was the end of the business day, and we would process the refund on the next business day, which would be Monday, July **, 2013. I further explained that it would take a few business days for it to clear. Today is Wednesday, July **, 2013--that is exactly 2 business days later. It will clear either this afternoon or tomorrow.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I HAVE MY MONEY RETURNED AND I AM FORTUNATE WITH THE HELP OF B.B.B. NEW YORK! I STILL WARN ONES TO BE AWARE THAT WHEN THEY ARE CONTACTED BY THIS OR ANY OTHER SALES REPRESENTING AND MAKING YOU BELIEVE THAT IT WAS A PHYSCIAN REFERRAL FOR YOU TO PURCHASE ANY KIND OF ALARM DEVICES, TO ASK SERIOUS QUESTIONS AND MAKE SURE THAT IT IS NOT A TELEMARKETING COMPANY SELLING THE PRODUCT USING THE PRODUCT COMPANIES NAME MISLEADING THE CONSUMER TO BELIEVE THAT THEY ARE SPEAKING AND PROVIDING PERSONAL BANKING BUSINESS ETC. CHECK OUT THE COMPANY BEFORE MAKING THE PURCHASE, FOR INSTANCE AS I HAVE DONE WITH THE Revdex.com. TYPE IN THE PHONE NUMBERS AND DO A SEARCH AND SEE WHAT COMES UP AND USUALLY YOU WILL BE ABLE TO SEE WHERE COMPLAINTS HAVE BEEN WROTE. ASK SERIOUS QUESTIONS REGARDING THE EQUIPMENT YOU MAY BE CONSIDERING PURCHASING. MAKE SURE THAT THE PRODUCT WILL SUIT THE NEED MEDICALLY FOR THE PERSON IN WHICH YOU ARE PURCHASING IT FOR RESEARCH IS STILL YOUR BEST TOOL! I WAS ONE OF THE FORTUNATE TO HAVE GOT MY MONEY BACK. BEWARE OF TELEMARKERS! ROBO SALES!

Review: On 9-**-'13 I purchased a medical alarm system. I have not received the product. I called them today(10-*-'13) and was told the product had not been shiped yet, but was "on the truck". I wanted to cancel the order at that point and get a refund. They were reluctant to cancel and I am not sure if they have. I have been lied to several times today. I do not trust them to provide the service I paid for. They were paid for that service on 9-**. I have talked to three people with this company ( one very rude) trying to get a refund. They refuse to let me talk to someone in the office (Billing Office) that sends refunds. I want some indication of how long thats going to take. They have my money but after 2 weeks I still don't have their product. A person needs to TRUST someone who will be answering the call for Medical alarms and I no longer trust this company.Desired Settlement: A very quick return of my money.

Business

Response:

Good Morning:

Review: On 12-**-2013 it took them all of three minutes to take $29.95 from my checking account. Then the provided me with not one but two units that did not work and on the third try they tried to provide me with a unit that did no more than hook me up to 911 which I could have done from a telephone on my own. At that time I told them that I was not happy with there service and that I would return their products and wated my money back. It is now the end of Febuary and after many cas to them and dealings with several employees I have yet to get my money. After nothing but excuses I was told that a check would be issued on Febuary [redacted] but I have not yet received that either nor have they provided me with a solution to the problem. When I asked them why they had to send a check rather than just put the money back in my account the way they took it out they could not come up with a suitable answer nor could they answer why this problem has gone on for two months without being solved.Desired Settlement: I want my moneyback and others made aware of problems with Life Watch as medical problems are bad enough without the added problems of dealing with Life Watch issueing useless prouducts and tying up a persons funds.

Business

Response:

Good Afternoon:

Review: I was solicited by phone for LifeWatch Services- when I received the unit and information - I hooked up the monitor and wore the watch- The watch broke after a few days - I was then sent a necklace- the unit ceased working and several calls to the company and finally received a new monitor which also does not work- I have had multiple family members and even a professional assist me with making sure this system is working and was not able to resolve. I have been charged for services I did not receive. I have cancelled my service with LifeWatch and I want others to know my poor experience with this company. Since I signed a contract I did not ask for my money back ($99.00) because I did not want to argue with them- just want them to stop charging me for services I did not receive.Desired Settlement: I want this information to go to others to not use this company- very poor experience and did not do what they said they would

just want them to stop charging me for services I did not receive.

Business

Response:

I spoke with [redacted] today and apologized for the issues she has had with her equipment. By all means, as I explained to her, we will issue the refund of $99.99 today that she had paid for the quarterly service. Her account has been made inactive at this time, and I asked her if I could arrange for a completely different unit model to be sent to her. She explained that her living arrangements have changed and she will be with family at this time. This complaint has been resolved at this time.