LifeWorks Technology Group

Purchased a wireless keyboard and mouse combo that stopped working within months due to a bad usb nano receiverI contacted the company and they said they would replace it with a new model once I ship the defective one back to themWithin a week of shipping my defective keyboard and mouse back I have received the new replacement in the mailI am very pleased with how the company handled my situationThank you!

Hello,
Thank you for contacting customer support. My name is [redacted] and I will be the one
helping you with your questions and requests. To receive my support online,
give me a reply to this message. I handle warranty, phone calls, and emails so
if I...

don’t respond to your email as fast as you would like, speak with me over
the phone instead of via email @ ([redacted])
[redacted] between 9AM EST and 6PM EST
MONDAY-FRIDAY or via SKYPE CHAT by adding “LifeworksSUPPORT”!!
I received a report that you ha dsome trouble with one of our cables. I am mailing you a replacement cable. No further action is needed. Please allow 1-3 weeks to for delivery!
[redacted]

Review: I just purchased the Lifeworks Sport Sleeve High Performance Adjustable Armband. It is meant to be used with any high performance activity. While I was running with my iPhone 5 (one of the devices listed right on the package as being compatible) about 25 minutes into my run the armband began to get extremely hot. After about 35 minutes from putting the armband on the heat transmitted from the armband to my arm became unbearable and I had to stop my run and take the armband off. After the band had been removed for quite awhile it was obvious that I had first degree burns on my arm from the heat transmitted with this armband. I used the armband within it's expected scope of use and have not tampered with it at all.Desired Settlement: Refund me for the product and they should redesign their product so no one else has to deal with these injuries.

Consumer

Response:

At this time, I have not been contacted by LifeWorks Technology Group LLC regarding complaint ID [redacted].

Sincerely,

Review: Purchased a mouse for my computer which came with a lifetime warranty. I have been contacting them for over a year and they keep promising that they are sending me a replacement but I have never received it they have asked for documentation on several occasions which I promptly sent them. they keep saying they will escalate the problem and take care of it. emails have come from a [redacted].Desired Settlement: Just want a replacement mouse for my computer. I'm pretty easy to deal with. I've sent them the model number

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Purchased a wireless keyboard and mouse combo that stopped working within 2 months due to a bad usb nano receiver. I contacted the company and they said they would replace it with a new model once I ship the defective one back to them. Within a week of shipping my defective keyboard and mouse back I have received the new replacement in the mail. I am very pleased with how the company handled my situation. Thank you!

Review: I pruchused an 5ft iHome apple-certified charge and sync cable. I bought it in feb **, 2014 and it only lasted a month. It says that there is a one year warranty from Lifeworks Technologies. I have tryed yo get in touch with them but I get the run around. I purchased it thru groupon but, they only have a 14 day return policy.Desired Settlement: To replace the one I have with one that works.

Business

Response:

Hello,

Thank you for contacting customer support. My name is [redacted] and I will be the one

helping you with your questions and requests. To receive my support online,

give me a reply to this message. I handle warranty, phone calls, and emails so

if I don’t respond to your email as fast as you would like, speak with me over

the phone instead of via email @ ([redacted])

[redacted] between 9AM EST and 6PM EST

MONDAY-FRIDAY or via SKYPE CHAT by adding “LifeworksSUPPORT”!!

I received a report that you ha dsome trouble with one of our cables. I am mailing you a replacement cable. No further action is needed. Please allow 1-3 weeks to for delivery!

Review: I purchased a pair of their shoe foot insoles that had a 100% money back guarantee if you didn't like them.

I did not. Contacted them & was told to ship back to them which I did. Cost of the insoles including tax was $15.79.

I had to pay $3.54 to ship them back which I also asked for reimbursement of. After a very long time & several e-mails to them I finally got a check for $15.79 (they said they were still working on how to handle these issues). I said they still owed me the $3.54. Never rec'd. On 8/**/15 I told them if I didn't get by the end of the month I would turn over to Revdex.com. No reply.

They still owe me $3.54.Desired Settlement: Them to send me a check for $3.54

Consumer

Response:

At this time, I have not been contacted by LifeWorks Technology Group LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: ** Facts ** Item: Keyboard Mouse Combo from IHome Claim: Warranty claim for missing USB dongle. Action: Sent Keyboard Mouse in Original box to LifeWork Technology Inc. RMA Number: None Given Contact Email: [redacted] Initial Request Date of Original Email: Date/Time Recieved: 6/*/2013 8:09:38 PM Initial Request Email: Message: Hello, I purchased a ihome Wireless Keyboard and Mouse setup from a local retailer as a gift. When we opened the packaging, the usb dongle was not present. It has been well over the return policy of the retailer and I was hoping you can direct me to the correct location of acquiring one. Serial Number Keyboard: 12 04001724 Model Number: IH-K250BB Serial Number Mouse: [redacted] Model Number: IH-K250BB I thank you for your help! ~[redacted] RMA Was Accepted on 6/*/2013 Email Received: [redacted]Start Email[redacted] I’m sorry that your unit was missing the USB. Each USB is only compatible with the device it comes with. You need to send it in for replacement [redacted]. Since this doesn’t seem to be your fault I will disregard if you don’t have the receipt. Here is the warranty info…. To help expedite your service request we ask that you follow our warranty guidelines to exchange your defective items for a replacement: 1. Send the unit prepaid and insured, to the Technical Support Center listed below. Life-Works Tech Support Department [redacted] 2. Please provide us with the following information IN THE BOX with the returned item. o First and Last name o Mailing address o Phone number o Model number /serial number o Location where the unit was purchased 3. Remove the batteries (if applicable) and pack the unit in a well-padded, heavy corrugated box. 4. Enclose a photocopy of your sales receipt, credit card statement, or other proof of the date of purchase, if within the warranty period. Or give me a call if you want @ [redacted]!!! [redacted] Life-Works Tech Support Department [redacted]End Email[redacted] Package was sent out: No Later then 6/**/2013 due to break in at home- lack of internet connection. Package was received at location on 6/**/2013 via USPS I requested an update on 7/**/2013 - no reply I requested an update on 7/**/2013 Message: Requesting status of RMA. Last Email contact was from 7/**/2013. Thank you for the update. ~[redacted] Replied Message Same day: Hello [redacted], Your replacement was ordered on 6/**/13. Sorry for the delay. This has been a big week for tech support following the holiday weekend. [redacted], Customer Experience Engineer, LifeWorks Technology Inc. [redacted] Time Passed- no contact, no product. 7/**/2013: My message: Requesting status of RMA. Last Email contact was from 7/**/2013. Thank you for the update. ~[redacted] Same Day Response: Your replacement keyboard and mouse was ordered on 6.**.2013 and mailed to [redacted], [redacted], Customer Experience Engineer, LifeWorks Technology Inc. [redacted] My same day response: 6/**/2013 so over 30 days ago. I have not received any package with a keyboard or mouse. With all due respect, I believe that information is incorrect. Same Day Response: Im going to check for a tracking number to see if it was delivered to the wrong address, [redacted], Customer Experience Engineer, LifeWorks Technology Inc. [redacted] No response to emails as of 8/*/2013- email was sent 8/*/2013. [redacted] Thoughts[redacted] I personally find this unacceptable customer service. I work for a retail store, if I were to treat a customer as such- I would either be Fired or the company would fall. If the company did not want to warranty the item due to the initial packaging or issue with receipt- which THEY ALLOWED a warranty claim with out a receipt - that is there own fault. (See initial Email) [redacted]I do have copies of the emails!Desired Settlement: I would like my product back or a complete refund. I would PREFER the company send me a voucher to go buy another product at either a Best Buy or Wal-Mart so I don't have to wait for ship time.

Consumer

Response:

At this time, I have not been contacted by LifeWorks Technology Group LLC regarding complaint ID [redacted].

Sincerely,