To Revdex.com and [redacted] ,We have reviewed the complaint and based off the information we have received from [redacted] (one bank statement) we are offering to cover the cost of the return ($25.00)If [redacted] can provide evidence of other returns made by Lift Credit between the months of October and December of we would also cover those fees from his bankIn addition we will be waiving any fees from our side (NSF and Late fees)Our desire is to help [redacted] get back on track with his payments and make up his missed payments - we are willing to work out a payment plan that works with his current financial needsWe are willing to direct deposit the $back into his account if he can provide that it is still active and open, or we could send a hard check, whatever he would prefersJason P [redacted] COO Lift Credit###-###-####***@liftcredit.com
We reached out to the customer directly the day we received the complaintWe explained some of the misunderstandings from our point of view but also acknowledged his concernsWe have since done a company wide re-training on consumer information laws and will continue doing them more frequently then was done in the pastIn his request he asked us to speak with his employer smooth things over, however after speaking with the customer he asked us not to contact his employer at this time and to just deal with him directlyWe have set up a payment plan with the customer and also waived the fees that had accrued on his account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We would love to help every individual that applies but unfortunately we can not approve all the applications that are submittedWe do have minimum requirements based off of our underwriting procedures, for example: The customer needs to be at least years old, live in and able prove residency in
a state that we have a license to offer personal loans, have a minimum of at least $gross income per month, and been at your their current employer for at least months, these and many other requirements are listed on our website. Sadly we were unable to offer *** *** a personal loan because she was unable to meet a few of our minimum requirements (our decision was not just based off the identification)When we sent *** an email explaining that we were unable to proceed with the loan it included our adverse action notice which states multiple reasons we were unable to move forward with her applicationIf she is interested in discussing our underwriting reasons for denial, I would be happy to help her in that process
To Revdex.com and [redacted],We have reviewed the complaint and based off the information we have received from [redacted] (one bank statement) we are offering to cover the cost of the return ($25.00). If [redacted] can provide evidence of other returns made by Lift Credit between the months of October and...
December of 2015 we would also cover those fees from his bank. In addition we will be waiving any fees from our side (NSF and Late fees). Our desire is to help [redacted] get back on track with his payments and make up his missed payments - we are willing to work out a payment plan that works with his current financial needs. We are willing to direct deposit the $25.00 back into his account if he can provide that it is still active and open, or we could send a hard check, whatever he would prefers. Jason P[redacted]COO Lift Credit###-###-####[redacted]@liftcredit.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We reached out to the customer directly the day we received the complaint. We explained some of the misunderstandings from our point of view but also acknowledged his concerns. We have since done a company wide re-training on consumer information laws and will continue doing them more frequently...
then was done in the past. In his request he asked us to speak with his employer smooth things over, however after speaking with the customer he asked us not to contact his employer at this time and to just deal with him directly. We have set up a payment plan with the customer and also waived the fees that had accrued on his account.
To Revdex.com and [redacted] ,We have reviewed the complaint and based off the information we have received from [redacted] (one bank statement) we are offering to cover the cost of the return ($25.00)If [redacted] can provide evidence of other returns made by Lift Credit between the months of October and December of we would also cover those fees from his bankIn addition we will be waiving any fees from our side (NSF and Late fees)Our desire is to help [redacted] get back on track with his payments and make up his missed payments - we are willing to work out a payment plan that works with his current financial needsWe are willing to direct deposit the $back into his account if he can provide that it is still active and open, or we could send a hard check, whatever he would prefersJason P [redacted] COO Lift Credit###-###-####***@liftcredit.com
We reached out to the customer directly the day we received the complaintWe explained some of the misunderstandings from our point of view but also acknowledged his concernsWe have since done a company wide re-training on consumer information laws and will continue doing them more frequently then was done in the pastIn his request he asked us to speak with his employer smooth things over, however after speaking with the customer he asked us not to contact his employer at this time and to just deal with him directlyWe have set up a payment plan with the customer and also waived the fees that had accrued on his account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We would love to help every individual that applies but unfortunately we can not approve all the applications that are submittedWe do have minimum requirements based off of our underwriting procedures, for example: The customer needs to be at least years old, live in and able prove residency in
a state that we have a license to offer personal loans, have a minimum of at least $gross income per month, and been at your their current employer for at least months, these and many other requirements are listed on our website. Sadly we were unable to offer *** *** a personal loan because she was unable to meet a few of our minimum requirements (our decision was not just based off the identification)When we sent *** an email explaining that we were unable to proceed with the loan it included our adverse action notice which states multiple reasons we were unable to move forward with her applicationIf she is interested in discussing our underwriting reasons for denial, I would be happy to help her in that process
To Revdex.com and [redacted],We have reviewed the complaint and based off the information we have received from [redacted] (one bank statement) we are offering to cover the cost of the return ($25.00). If [redacted] can provide evidence of other returns made by Lift Credit between the months of October and...
December of 2015 we would also cover those fees from his bank. In addition we will be waiving any fees from our side (NSF and Late fees). Our desire is to help [redacted] get back on track with his payments and make up his missed payments - we are willing to work out a payment plan that works with his current financial needs. We are willing to direct deposit the $25.00 back into his account if he can provide that it is still active and open, or we could send a hard check, whatever he would prefers. Jason P[redacted]COO Lift Credit###-###-####[redacted]@liftcredit.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We reached out to the customer directly the day we received the complaint. We explained some of the misunderstandings from our point of view but also acknowledged his concerns. We have since done a company wide re-training on consumer information laws and will continue doing them more frequently...
then was done in the past. In his request he asked us to speak with his employer smooth things over, however after speaking with the customer he asked us not to contact his employer at this time and to just deal with him directly. We have set up a payment plan with the customer and also waived the fees that had accrued on his account.