Lift Moving Company

Hi ***, We are very sorry that you are unsatisfied with the situation of your house, we will be in contact with you to solve this issue and make sure you are happy with the resultsAs we discussed on the phone, we have every intention on providing compensation for damages that were created by our servicesAfter speaking with the movers that were present on your move, we have reason to believe that the wood floors that you have sent us pictures of were damaged prior to us moving youThe damage does not match up with any of the pieces we moved for you that day, so we are having a difficult time covering the damage without explanationWe really have no problem admitting our wrongs as a company, and we always try to work with any person that feels as though they are entitled compensationThe Blinds that you sent us pictures of is our fault and we are more than happy to repair/replace the pieces of the blind that were damagedIf we could get a written quote or receipt for the item we will look into either replacing it, or if it can be repaired then we will go that routeAgain, we really would like to make this right, and we are more than willing to work with you as I have told you previouslyGive us a call or we will be in touch with you soon to get this resolvedThank you for working with us and we look forward to making amendsLIFT Moving Company [redacted] ###-###-####

I am rejecting this response because: The floors were absolutely not damaged before the move I have witnesses, including the buyers
Sincerely,
*** ***

Hi [redacted], We are very sorry that you are unsatisfied with the situation of your house, we will be in contact with you to solve this issue and make sure you are happy with the results. As we discussed on the phone, we have every intention on providing compensation for damages that were created...

by our services. After speaking with the movers that were present on your move, we have reason to believe that the wood floors that you have sent us pictures of were damaged prior to us moving you. The damage does not match up with any of the pieces we moved for you that day, so we are having a difficult time covering the damage without explanation. We really have no problem admitting our wrongs as a company, and we always try to work with any person that feels as though they are entitled compensation. The Blinds that you sent us pictures of is our fault and we are more than happy to repair/replace the pieces of the blind that were damaged. If we could get a written quote or receipt for the item we will look into either replacing it, or if it can be repaired then we will go that route. Again, we really would like to make this right, and we are more than willing to work with you as I have told you previously. Give us a call or we will be in touch with you soon to get this resolved. Thank you for working with us and we look forward to making amends. LIFT Moving Company[redacted]###-###-####