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Lift Personal Fitness Reviews (4)

Initial Business Response / [redacted] (1000, 5, 2017/09/19) */ Contact Name and Title: [redacted] - Owner Contact Phone: [redacted] applied through [redacted] for a free session to discuss if our Mom and Baby fitness program would be a good fit for herselfAll [redacted] our initial sessions and client activities are recorded in detail [redacted] did ask about our previous promotion, and I informed her that it was an old promotion which recently endedI informed her that we now **fer a 6, 12, and month optionShe decided on months, so I showed her the or times per week option since it aligned best with her wants, needs and goals However; [redacted] could not decide on or sessions per weekIt was at this point that said she would like to talk to her husband about which option to chooseIn her best interest, I suggested that she choose the more affordable option out [redacted] the two and that she could always increase to times per week in the futureI then asked if this was something she was able to commit to today, and she said yesI did not sense any tension or confusion in the air at all We went over the agreement in great detailI read out loud that all [redacted] our agreements are final and non-refundable, and also went over the details [redacted] what she was purchasing once more to ensure that she fully understood the agreement We continued our conversation as I assisted her in downloading the app on her phone for booking, and I helped to schedule in her initial fitness assessment The next day, having realized that she wrote her CC number down wrong on the Program Agreement, [redacted] sent an email in to have it correctedHere's her exact email: --------------------------------------------------------------------------------... "Hey! I just realized I got the credit card number wrongIt's suppose to be [redacted] not *** Sorry [redacted] " --------------------------------------------------------------------------------... Later that same day, another email from [redacted] : --------------------------------------------------------------------------------... "Just got **f the phone with my credit card companyThere has been fraudulent activity on muy card got they're sending me a new cardHowever that takes to daysCan I pay tomorrow with cash then give you the new card number when I get it?" --------------------------------------------------------------------------------... Also in the same day following her purchase, [redacted] completed the question, Nutrition Questionnaire Then, days latter having already attended her initial fitness assessment, and first class, I received this email: --------------------------------------------------------------------------------... "Hey! I went to the bank right before my class and was so nervous that I forgot to pay! I'm so sorryI Can run into town this afternoon and pay! Class was good!" --------------------------------------------------------------------------------... Later in the day, [redacted] stopped into the gym with her husband One [redacted] our employees who was working stopped to talk with herShe seemed very distraught while her husband stood quietly byShe claimed that she was pressured into making a purchase that she did not want to make, and referred to the past promotion that she was able to find onlineShe also started talking about how she could get a gym membership elsewhere for less money, and that she wanted to cancel...she also said that she was sorry on her way out After receiving this news, I wrote her an email to let her know that I was disappointed to hear about her decision to cancel, but reminded her that she signed a legally-binding agreement During her initial consultation; I read out loud, "all [redacted] our agreements are final, and non-refundable I attached the agreement, and this is my email: --------------------------------------------------------------------------------... "I heard some very disappointing news when I got back in the **fice today [redacted] filled me in on the conversation you had when you stopped in today Is it true that wish to cancel your Mom & Baby training program? I'm sorry, I'm confused Then when meeting with me you signed a legally-binding month agreement (attached.) This is a promise, both to me and to yourself You also started participation in the program by completing your initial assessment, and attending your first class I understand if you are facing some challenges; however, we do not cancel agreements for the reasons you provided and I do need to hold you to your agreement It's important to inform you that as a business owner I have no choice but to stand firm with all [redacted] our agreements This can leave some people feeling frustrated, as I'm sure you might feel right now, and I completely understand this I really hope you can understand my position here, and I also hope that you are able to find a way to honor your agreement, and continue with the Mom & Baby program that you signed up for I am willing to start your training and your payments at a later date this month, but unfortunately if you are unable to start within the month I will need to take further action Please take some time to digest this email, and when you know the date you are able to start this month please let me know Warmest regards, " --------------------------------------------------------------------------------... It is my belief that [redacted] knowingly and willingly signed up for this fitness program At no time during the consultation did she say it was a requirement for husband to approve [redacted] her purchase decision Our proposed resolution is that [redacted] honor her agreement by making payments as per the agreed upon schedule If she wishes to partake in the classes she has purchased we will welcome her However given that she may not feel comfortable returning to Lift, she also has the option to choose not to participate in the program and sell/transfer it to another individual for use We do hope [redacted] will choose to resolve this matter outside [redacted] our collection agency Initial Consumer Rebuttal / [redacted] (**00, 7, 2017/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because some [redacted] the information that he has provided is not accurateFor example: " [redacted] did ask about our previous promotion, and I informed her that it was an old promotion which recently endedI informed her that we now **fer a 6, 12, and month optionShe decided on months, so I showed her the or times per week option since it aligned best with her wants, needs and goals." I did not inquire about the "promotion" that was on his website during our initial session because I was unaware [redacted] it until two days later After learning about this program on his website I stated that it was one [redacted] the reasons I wanted out [redacted] my contractI felt that he realized I was not educated on his mom and baby program as advertised on his website and pressured me into signing something that would benefit him more in the long run After I mentioned the Mom and Baby Program on his website, he claimed that it was an old promotion that they are no longer runningThere was no where on his website that stated it was a promotion with an end datei.e"Special **fer" "limited time only" "sale ends (certain date)" "promotion" I also learned, after I was pressured into signing, that other members were paying $**/bi-weekly less than what I was **feredThey were also getting unlimited classes where I was limited to a week I feel as though he saw a vulnerable, first time mum and took advantage [redacted] that Final Business Response / [redacted] (4000, 10, 2017/09/28) */ I have attached the signed client contract for your review If you have any further questions feel free to contact me Thank you for your time, Final Consumer Response / [redacted] (4200, 13, 2017/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) He did not propose a resolutionI am not disputing that I signed that contractMy issues are that I was pressured into signing the contract and the fact that he did not **fer me the Mom and Baby Program as advertised on his websiteHe pressured me into signing something that was for a longer period [redacted] time with less classesI later find out as well that he is charging me $ [redacted] more bi-weekly than other members who are receiving more classes

Initial Business Response /* (1000, 5, 2017/09/19) */
Contact Name and Title: [redacted] - Owner
Contact Phone: [redacted] applied through [redacted] for a free session to discuss if our Mom and Baby fitness program would...

be a good fit for herself. All ** our initial sessions and client activities are recorded in detail.
[redacted] did ask about our previous promotion, and I informed her that it was an old promotion which recently ended. I informed her that we now **fer a 6, 12, and 18 month option. She decided on 6 months, so I showed her the 2 or 3 times per week option since it aligned best with her wants, needs and goals.
However; [redacted] could not decide on 2 or 3 sessions per week. It was at this point that said she would like to talk to her husband about which option to choose. In her best interest, I suggested that she choose the more affordable option out ** the two and that she could always increase to 3 times per week in the future. I then asked if this was something she was able to commit to today, and she said yes. I did not sense any tension or confusion in the air at all.
We went over the agreement in great detail. I read out loud that all ** our agreements are final and non-refundable, and also went over the details ** what she was purchasing once more to ensure that she fully understood the agreement.
We continued our conversation as I assisted her in downloading the app on her phone for booking, and I helped to schedule in her initial fitness assessment.
The next day, having realized that she wrote her CC number down wrong on the Program Agreement, [redacted] sent an email in to have it corrected. Here's her exact email:
--------------------------------------------------------------------------------... /> "Hey! I just realized I got the credit card number wrong. It's suppose to be [redacted] not [redacted].
Sorry
[redacted]"
--------------------------------------------------------------------------------... /> Later that same day, another email from [redacted]:
--------------------------------------------------------------------------------... /> "Just got **f the phone with my credit card company. There has been fraudulent activity on muy card got they're sending me a new card. However that takes 7 to 10 days. Can I pay tomorrow with cash then give you the new card number when I get it?"
--------------------------------------------------------------------------------... /> Also in the same day following her purchase, [redacted] completed the 24 question, Nutrition Questionnaire.
Then, 2 days latter having already attended her initial fitness assessment, and first class, I received this email:
--------------------------------------------------------------------------------... /> "Hey! I went to the bank right before my class and was so nervous that I forgot to pay! I'm so sorry. I Can run into town this afternoon and pay!
Class was good!"
--------------------------------------------------------------------------------... /> Later in the day, [redacted] stopped into the gym with her husband.
One ** our employees who was working stopped to talk with her. She seemed very distraught while her husband stood quietly by. She claimed that she was pressured into making a purchase that she did not want to make, and referred to the past promotion that she was able to find online. She also started talking about how she could get a gym membership elsewhere for less money, and that she wanted to cancel...she also said that she was sorry on her way out.
After receiving this news, I wrote her an email to let her know that I was disappointed to hear about her decision to cancel, but reminded her that she signed a legally-binding agreement.
During her initial consultation; I read out loud, "all ** our agreements are final, and non-refundable.
I attached the agreement, and this is my email:
--------------------------------------------------------------------------------... /> "I heard some very disappointing news when I got back in the **fice today...
[redacted] filled me in on the conversation you had when you stopped in today.
Is it true that wish to cancel your Mom & Baby training program?
I'm sorry, I'm confused.
Then when meeting with me you signed a legally-binding 6 month agreement (attached.) This is a promise, both to me and to yourself.
You also started participation in the program by completing your initial assessment, and attending your first class.
I understand if you are facing some challenges; however, we do not cancel agreements for the reasons you provided and I do need to hold you to your agreement.
It's important to inform you that as a business owner I have no choice but to stand firm with all ** our agreements.
This can leave some people feeling frustrated, as I'm sure you might feel right now, and I completely understand this.
I really hope you can understand my position here, and I also hope that you are able to find a way to honor your agreement, and continue with the Mom & Baby program that you signed up for.
I am willing to start your training and your payments at a later date this month, but unfortunately if you are unable to start within the month I will need to take further action.
Please take some time to digest this email, and when you know the date you are able to start this month please let me know.
Warmest regards,
"
--------------------------------------------------------------------------------... /> It is my belief that [redacted] knowingly and willingly signed up for this fitness program.
At no time during the consultation did she say it was a requirement for husband to approve ** her purchase decision.
Our proposed resolution is that [redacted] honor her agreement by making payments as per the agreed upon schedule.
If she wishes to partake in the classes she has purchased we will welcome her.
However given that she may not feel comfortable returning to Lift, she also has the option to choose not to participate in the program and sell/transfer it to another individual for use.
We do hope [redacted] will choose to resolve this matter outside ** our collection agency.
Initial Consumer Rebuttal /* (**00, 7, 2017/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because some ** the information that he has provided is not accurate. For example:
"[redacted] did ask about our previous promotion, and I informed her that it was an old promotion which recently ended. I informed her that we now **fer a 6, 12, and 18 month option. She decided on 6 months, so I showed her the 2 or 3 times per week option since it aligned best with her wants, needs and goals."
I did not inquire about the "promotion" that was on his website during our initial session because I was unaware ** it until two days later.
After learning about this program on his website I stated that it was one ** the reasons I wanted out ** my contract. I felt that he realized I was not educated on his mom and baby program as advertised on his website and pressured me into signing something that would benefit him more in the long run.
After I mentioned the Mom and Baby Program on his website, he claimed that it was an old promotion that they are no longer running. There was no where on his website that stated it was a promotion with an end date. i.e. "Special **fer" "limited time only" "sale ends (certain date)" "promotion"
I also learned, after I was pressured into signing, that other members were paying $**/bi-weekly less than what I was **fered. They were also getting unlimited classes where I was limited to 2 a week.
I feel as though he saw a vulnerable, first time mum and took advantage ** that.
Final Business Response /* (4000, 10, 2017/09/28) */
I have attached the signed client contract for your review.
If you have any further questions feel free to contact me.
Thank you for your time,
Final Consumer Response /* (4200, 13, 2017/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He did not propose a resolution. I am not disputing that I signed that contract. My issues are that I was pressured into signing the contract and the fact that he did not **fer me the Mom and Baby Program as advertised on his website. He pressured me into signing something that was for a longer period ** time with less classes. I later find out as well that he is charging me $** more bi-weekly than other members who are receiving more classes.

I have resolved this issue with the owner. I would like to withdraw my complaint.

Good evening,The matter between myself and Lift Personal Fitness Inc. has been resolved between us to my satisfaction.Please close the file. No longer action is needed from Revdex.com.Thank you,[redacted]Tel.:[redacted]

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