[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to thank you for resolving my complaintI received my credit($36.50) on 03/21/2016, again I sincerely appreciate your concern in this matter.Sincerely,
The product ordered is a special order item and takes a little bit longer to receive, as it is sent directly from the manufacturer in ItalyWe apologize for the delay and by no means intend to upset our customersWe have issued a full refund of the purchase Attached is refund to the customer
Bought a lift chair transformer and it went bad In less than three monthsCalled the company and they told me it was the power cord or motorHad a technician to come in and he replaced the transformer using same cords and motorTried several times after that leaving several voice mails and emails and they didn't respondFinally got a hold of customer service and they refused to replace the transformer stating that if the transformer were bad it would have failed after the first or second time of useI am now out of pocket for a useless transformerI will not do business with this company again and will not refer them to any other consumers
All electrical parts are sold brand new, direct from the manufacturer. If a furniture electrical part is defective, it will fail within the 1st or 2nd use. This was not the case. As explained to the customer, the wear and use of the part is beyond our knowledge. The purchased part is most...
probably not defective and the problem lies elsewhere in the electrics of the chair. We always offer troubleshooting help and advice and also offer an online troubleshooting your electric parts guide. We do not offer warranties on any of our parts. We do this because this allows us to offer the least expensive parts online. Again, these parts are brand new, manufacturer direct, OEM parts. This purchase does not qualify for a refund. Any refunds are given within 30 days but must be sent back in new and unused condition. Parts Return Policy can be found following this link: http://www.liftchairsrus.com/PARTS-RETURN-POLICY_ep_46-1.html
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to thank you for resolving my complaint. I received my credit($36.50) on 03/21/2016, again I sincerely appreciate your concern in this matter.Sincerely,
The product ordered is a special order item and takes a little bit longer to receive, as it is sent directly from the manufacturer in Italy. We apologize for the delay and by no means intend to upset our customers. We have issued a full refund of the purchase.
Attached is refund to the...
Thank you for returning your products to us, [redacted]. We are very sorry they didn't work out for you. Had we known the manufacturer had changed the dimensions, we would have informed you. Also, we apologize for any grief we have caused you regarding your return. Our policy for returns is...
that it may take up to 30 days for a refund. http://www.liftchairsrus.com/PARTS-RETURN-POLICY_ep_46-1.html We typically don't take that long. We understand, like you, we would also want our return quickly. You have already been refunded in full. Please check your Paypal account for more details. Again, our apologies for any inconvenience we may have caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I called several times over several days and did not get in touch with anyone. I left several messages with my name and number with no call back. So for the company telling me anything about the remote is false and very bad business. I've also sent emails with no response. I am not happy with the way this company does business. This remote control is for my mother's chair who needs this chair because of the arthritis in her back. If they did have any intent on helping the situation ...they should have called and let me know so I can seek a replacement elsewhere. At this point I just want a refund of $61.95.
Thank you
[redacted]
The customer was refund the full amount of purchase. The name on the refund is LCRU, LLC. This is the legal business name.. Our website is liftchairsrus.
We have phone ours from M-F Central Standard Time. 9-4.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to thank you for resolving my complaintI received my credit($36.50) on 03/21/2016, again I sincerely appreciate your concern in this matter.Sincerely,
The product ordered is a special order item and takes a little bit longer to receive, as it is sent directly from the manufacturer in ItalyWe apologize for the delay and by no means intend to upset our customersWe have issued a full refund of the purchase Attached is refund to the customer
Bought a lift chair transformer and it went bad In less than three monthsCalled the company and they told me it was the power cord or motorHad a technician to come in and he replaced the transformer using same cords and motorTried several times after that leaving several voice mails and emails and they didn't respondFinally got a hold of customer service and they refused to replace the transformer stating that if the transformer were bad it would have failed after the first or second time of useI am now out of pocket for a useless transformerI will not do business with this company again and will not refer them to any other consumers
All electrical parts are sold brand new, direct from the manufacturer. If a furniture electrical part is defective, it will fail within the 1st or 2nd use. This was not the case. As explained to the customer, the wear and use of the part is beyond our knowledge. The purchased part is most...
probably not defective and the problem lies elsewhere in the electrics of the chair. We always offer troubleshooting help and advice and also offer an online troubleshooting your electric parts guide. We do not offer warranties on any of our parts. We do this because this allows us to offer the least expensive parts online. Again, these parts are brand new, manufacturer direct, OEM parts. This purchase does not qualify for a refund. Any refunds are given within 30 days but must be sent back in new and unused condition. Parts Return Policy can be found following this link: http://www.liftchairsrus.com/PARTS-RETURN-POLICY_ep_46-1.html
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to thank you for resolving my complaint. I received my credit($36.50) on 03/21/2016, again I sincerely appreciate your concern in this matter.Sincerely,
The product ordered is a special order item and takes a little bit longer to receive, as it is sent directly from the manufacturer in Italy. We apologize for the delay and by no means intend to upset our customers. We have issued a full refund of the purchase.
Attached is refund to the...
customer.
Thank you for returning your products to us, [redacted]. We are very sorry they didn't work out for you. Had we known the manufacturer had changed the dimensions, we would have informed you. Also, we apologize for any grief we have caused you regarding your return. Our policy for returns is...
that it may take up to 30 days for a refund. http://www.liftchairsrus.com/PARTS-RETURN-POLICY_ep_46-1.html We typically don't take that long. We understand, like you, we would also want our return quickly. You have already been refunded in full. Please check your Paypal account for more details. Again, our apologies for any inconvenience we may have caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I called several times over several days and did not get in touch with anyone. I left several messages with my name and number with no call back. So for the company telling me anything about the remote is false and very bad business. I've also sent emails with no response. I am not happy with the way this company does business. This remote control is for my mother's chair who needs this chair because of the arthritis in her back. If they did have any intent on helping the situation ...they should have called and let me know so I can seek a replacement elsewhere. At this point I just want a refund of $61.95.
Thank you
[redacted]
Thank you
The customer was refund the full amount of purchase. The name on the refund is LCRU, LLC. This is the legal business name.. Our website is liftchairsrus.
We have phone ours from M-F Central Standard Time. 9-4.