Liftopia

Initial Business Response /* (1000, 7, 2016/01/22) */
This customer initially contacted us December 2015, in regards to a ticket purchased on December, stating that her son would not be able to use this product because his girlfriend had injured herselfIn order to complete this purchase the
customer had to acknowledge that they had read and agreed to abide by our purchase conditions which clearly state that all sales are final, the customer agrees to be charged regardless of whether or not the tickets were used, and that tickets are only valid for the date selectedThese conditions also state that we will make no changes, transfers, cancellations, or anything of that nature, even with a fee
As we do make some exceptions in the case of medical emergencies, we then asked this customer to submit medical documentation within ten business days for our reviewOn the tenth business day, January 2016, we sent a courtesy reminder to the customer that while they had contacted us on December to make another request, they had not submitted documentationAt this time they submitted a document explaining that the girl who had planned to go on the trip was injuredAs this party was not named on the ticket, the tickets were valid at the resort on the selected dates, and we do not guarantee transportation or equipment for our customers to use the service they have purchased, this request was denied