Light House Mortgage LLC

The customer ordered food for a brisHe did ask Shira if the pictures in the brochure were reflective of the actual foodShe told him yes, that everything came in the wood trays and was garnished in a similar fashionWhen the food was delivered it was sent in the white plastic platters used by non-kosher cateringThis was indeed and error on our partHe contacted Shira after the event and told her he was upset with the way everything lookedHe informed her that everything tasted great, there was plenty of food, and people really enjoyed everythingShe apologized and informed him that she would contact her boss and see what we could doJack spoke to Shira later that day and asked her to call him back and apologize againJack told her to explain that the wood trays are brought in especially for us and that certain sizes were unavailable on that day, so the chef decided to keep everything uniform and platter everything on the alternate plattersJack told her to ask the client what we could do to compensate him for the disappointmentHe finally spoke with her on the ***, when he proceeded to inform her that he wanted a complete 100% refundJack called the client on the [redacted] and again expressed our apologies and again explained what happenedHe told the customer that a 100% refund was completely unreasonableHe told Jack that the 100% refund was less than what his wife wantedJack than made the following offer: A refund of 50% An opportunity to do a “soup to nuts” event for him (i.eShabbat Dinner or Brunch for up to people with food, drink, disposables, and would even throw in a server to sand clean-up) He was given Jack’s personal cell phone and told him to call me back anytimeHe told Jack that he would speak his wife and see if our offer was acceptableJack left a follmessage on the ***The customer returned the call on the [redacted] or [redacted] and wanted some clarification on the offer of the mealHe again said he would speak with his wife and call Jack backThat was the last communication between Jack and the Customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Fairway Market regarding complaint ID ***.Sincerely,
*** ***

The customer ordered food for a brisHe did ask Shira if the pictures in the brochure were reflective of the actual foodShe told him yes, that everything came in the wood trays and was garnished in a similar fashionWhen the food was delivered it was sent in the white plastic platters used by
non-kosher cateringThis was indeed and error on our partHe contacted Shira after the event and told her he was upset with the way everything lookedHe informed her that everything tasted great, there was plenty of food, and people really enjoyed everythingShe apologized and informed him that she would contact her boss and see what we could doJack spoke to Shira later that day and asked her to call him back and apologize againJack told her to explain that the wood trays are brought in especially for us and that certain sizes were unavailable on that day, so the chef decided to keep everything uniform and platter everything on the alternate plattersJack told her to ask the client what we could do to compensate him for the disappointmentHe finally spoke with her on the ***, when he proceeded to inform her that he wanted a complete 100% refundJack called the client on the *** and again expressed our apologies and again explained what happenedHe told the customer that a 100% refund was completely unreasonableHe told Jack that the 100% refund was less than what his wife wantedJack than made the following offer: A refund of 50% An opportunity to do a “soup to nuts” event for him (i.eShabbat Dinner or Brunch for up to people with food, drink, disposables, and would even throw in a server to sand clean-up) He was given Jack’s personal cell phone and told him to call me back anytimeHe told Jack that he would speak his wife and see if our offer was acceptableJack left a follmessage on the ***The customer returned the call on the *** or *** and wanted some clarification on the offer of the mealHe again said he would speak with his wife and call Jack backThat was the last communication between Jack and the Customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]