We have exchanged the floor model pendants for new in carton merchandise at no additional charge to the customer After speaking with the customer, it is our understanding that the matter has been resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Mr [redacted] Placed a large order with us in May Not all the items were in stock He came at a later date to pick up some outstanding items that had arrived We requested per our policy that he leave a 50% deposit on the rest of the outstanding merchandise He refused to do so Approximately a week later our bookkeeper was notified that MrWallace has disputed the charges with his credit card company, including the items he already had in his possession The remainder of his order was cancelled at that time The bank reversed these charges in our favor Our stated policy is a store credit less a 20% restock fee on cancelled or returned itemsOur policies are clearly posted at our sales counter, stated on our sales orders and invoices, and are explained to the customer upon request We have a signed copy from Mr [redacted] agreeing to the terms of the saleAny remaining balance less chargeback fees due will remain as a store credit per our posted policy Thank you, [redacted]
My apologies In my first response I stated we have a day policy It is a day policy I was thinking about the time frame in which the customer reported the issue to us while I was typing my response Again, we are happy to allow an exchange of one of the pendants in order for Ms [redacted] to have a matching set Where six months have gone by, the fixtures have been installed, and the cartons thrown away, that is the only resolution I can offer Thank you, [redacted]
We have exchanged the floor model pendants for new in carton merchandise at no additional charge to the customer After speaking with the customer, it is our understanding that the matter has been resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Mr [redacted] Placed a large order with us in May Not all the items were in stock He came at a later date to pick up some outstanding items that had arrived We requested per our policy that he leave a 50% deposit on the rest of the outstanding merchandise He refused to do so Approximately a week later our bookkeeper was notified that MrWallace has disputed the charges with his credit card company, including the items he already had in his possession The remainder of his order was cancelled at that time The bank reversed these charges in our favor Our stated policy is a store credit less a 20% restock fee on cancelled or returned itemsOur policies are clearly posted at our sales counter, stated on our sales orders and invoices, and are explained to the customer upon request We have a signed copy from Mr [redacted] agreeing to the terms of the saleAny remaining balance less chargeback fees due will remain as a store credit per our posted policy Thank you, [redacted]
My apologies In my first response I stated we have a day policy It is a day policy I was thinking about the time frame in which the customer reported the issue to us while I was typing my response Again, we are happy to allow an exchange of one of the pendants in order for Ms [redacted] to have a matching set Where six months have gone by, the fixtures have been installed, and the cartons thrown away, that is the only resolution I can offer Thank you, [redacted]