Light Relief

We sincerely apologize to our customer, and for the delay in his orderOur customer service was also severely lacking the last months due to personal problems we faced.Please understand we are a small company that at our strongest had people running itIn the last months we had person running the whole show and we along with our customers have felt the effectsIts been a very tough period and we have been overwhelmed by the popularity of our products and unprepared to deliver products in a timely fashion, all the while dealing with significant health problems.Back to the customer in question we did not send out his order for almost weeks and may have sent it out around the time of his complaintWe ended up sending him his order with no verification or communication to him, nor did we check to see if he had at any point contacted us, and basically left him in the dark.According to the USPS tracking number he finally received his order on the of JanPlease see tracking info below.At this point we may have unfortunately lost him as a customer but wish to refund him for half his order in hopes he will not be turned off completely with using what he did purchase from us.Tracking Number: [redacted] Tracking Number: [redacted] Expected Delivery onMonday January by8:00pm DeliveredJanuary 22, at 4:pmDelivered, Left with IndividualHAMPTON, GA Get Updates DeliveredSincerely, [redacted] VP Creative Director [redacted] Ph# [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThey can credit my account the refund.Thank you for your help with this matter.....***

The customer has been refunded in full via [redacted]

Hello my name is [redacted]. I recently filed a complaint for not receiving my product and today I have just received it so I would like to waive the complaint. Thank you!

We sincerely apologize to our customer, and for the delay in his order. Our customer service was also severely lacking the last 2 months due to personal problems we faced.Please understand we are a small company that at our strongest had 3 people running it. In the last 3 months we had 1 person...

running the whole show and we along with our customers have felt the effects. Its been a very tough period and we have been overwhelmed by the popularity of our products and unprepared to deliver products in a timely fashion, all the while dealing with significant health problems.Back to the customer in question we did not send out his order for almost 3 weeks and may have sent it out around the time of his complaint. We ended up sending him his order with no verification or communication to him, nor did we check to see if he had at any point contacted us, and basically left him in the dark.According to the USPS tracking number he finally received his order on the 22 of Jan. Please see tracking info below.At this point we may have unfortunately lost him as a customer but wish to refund him for half his order in hopes he will not be turned off completely with using what he did purchase from us.Tracking Number: [redacted]Tracking Number: [redacted] Expected Delivery onMonday 22 January 2018 by8:00pm  DeliveredJanuary 22, 2018 at 4:46 pmDelivered, Left with IndividualHAMPTON, GA 30228 Get Updates DeliveredSincerely,[redacted] VP Creative Director[redacted]Ph# [redacted]