Light Up LLC

From: [email protected] [mailto:[email protected]] Sent: Wednesday, January 25, 7:PMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:***Company Name:Light up LLCCompany Contact:Ream
M***Company Phone:***Company Email:***@***.comPerson Who Sent the Complaint:*** ***Staff Member:*** ***Response:Hello, *** stated that she received a defective sneakers, yet the sneaker she brought back were wornIf the sneaker was not worn we do not have any problem with exchanging the sneakersOur policy states that if the shoe is worn we do not exchangeNo refunds as wellWhat we do offer is a one year warranty from the supplier (not from us), What the customer has to do to use this warranty is to pay $that goes towards the shipping of the new pairthis is what we tried to explain *** when she visited our locationNo shoe company will exchange or accept a return for a used/worn sneakerWaiting to hear back from you to resolve this situationThank you, Ream.Sent on: 1/25/7:59:PMSent by: ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  The sneakers were not worn; my granddaughter put them on Christmas day went outside and one side of the sneaker did not light up. She push the button and the wire fell off of the square piece located in the pouch of the sneaker.  I returned them the next day; to the stand and was told to return them to the main headquarters which turn out to be a warehouse. I brought two pair of sneakers spending over $100.00 dollars and was told if I had any problem just bring them back. The warranty that is given to the customer states its a lifetime warranty. Also the receipts that are given to the customers are sent to their e-mail not given at the point of sale. I was never told about a $25.00 addidition fee for a return. Where is the customer service in this business; every business has return policy why should the customer have to pay any amount to return a product that is less than a week old. I would like a new pair of sneakers that work.Thank you.[redacted].......