Lightbulb Emporium

Review: We didn't need the product afterall. May 29, 2012 I paid [redacted] to return the 6 unopened light bulbs with, original packing slip, letter of explanation why product was returned and request for refund. July 14, 2013 I emailed LBE customer service - providing in addition to the above information, the [redacted] receipt showing where they signed and accepted the product and reminding them it was my 2nd attempt to collect my money. Also, the phone a[redacted] and [redacted] is never answered or it automatically disconnects.

LBE has not responded to any attempts to contact them. Even though I have the name, date and time that they signed to accept product back from [redacted]. Now I am out the $36.41 originally charged to my credit card, the actual product itself, plus the $10.00 paid to [redacted] to return unopened product.Desired Settlement: I feel I should be credited the total amount of $46.31. The least, I should recieve the original $36.41. They should not have both the merchandised and my money too.

Review: Ordered a number of bulbs- one arrived broken. Want it replaced. Contacted company by email. Company does not answer phones or emails after first promise to do so. Many, many complaints with company online by other consumers!Desired Settlement: Replace broken bulb at no cost to me ASAP

Review: Made a purchase on May 30th 2013. Was told my products would be 1 week out. after 15 days I called, got through, and was told the problem was with the MFG, and that my product would not be in, and able to ship until June 22nd. So I waited, and waited, and called again the last week of June, was told that the product has been received, but the MFG needed to inventory / stock the product and so expect another day or 2 before it would be shipped out to me. After a few more days, I checked their tracking feature on their website, and it was still showing "product shipped" but under tracking number is says "call for tracking information" Which was exactly how it looked since the day I made the purchase.

The problem I am having, is that since July 1st, I have called and e-mailed this company at all different times of the day, several times a day, and I get nothing. No one has replied to my e-mails, and all the numbers they have listed go to an automated system saying to contact them via e-mail.

I am just wondering why the company is not answering the phones any more, and it is scaring me because I read other reviews of people having the same problems, and if no one is responding to my contact attempts, I can not even ask for a refund!Desired Settlement: The items are still wanted, so I would just like to have the order filled. Have they even placed the order with the MFG ([redacted]) or are they just collecting peoples money and closing the doors? I will settle for a full refund so that I can order my items elsewhere, but waiting 2 months for a few light bulbs is a little extreme.

My main reason for filing with the Revdex.com is to notify and alert others of this problem. I was shocked at the lack of complaints against this company, but for all I know they just decided to close the doors, and so perhaps no one is aware of this yet. I would like to have my Product delivered as ordered / promised, or a full refund issued.

Review: I placed a very large order for light fixtures for a construction project in January, 2013. Most of the order was filled and shipped. However, the order also included 74[redacted] that were not shipped with my original order. They were priced at $39.50, totaling $2923.00. Payment was made as part of the larger order, but we have not received these items. Our architect has contacted Light Bulb Emporium several times and each time there is a promise made that delivery of the items is forthcoming but it has not happened. At this point, I have tried to contact Light Bulb Emporium (owner [redacted]) to get a refund but have not been able to reach them. The voicemail box is full and all emails sent to customer service get an immediate generic response.Desired Settlement: I wish to get a refund of $2923.00 so that I may purchase the necessary items from another vendor that will fulfill my order.

Thank you.

Review: I ordered two specific 50 watt lightbulbs, I was sent the same brand lightbulbs however they are 70 watts. I double checked the order form copy that was in the packaging, I did indeed order the 50 watt bulbs. The customer service number is out of service. I have sent 15 emails to the customer service email with no response.Desired Settlement: I want a full refund for my purchase.

Review: 2 light bulbs in a large order I placed never worked. As part of an order that totaled 104 light bulbs of a few different types 2 of the CFL bulbs that cost 11.75/each were defective and never worked. I have tried for several weeks to call and email the company but the phone calls always result in a record message indicating I should send an email to customer service and the emails go unanswered.Desired Settlement: Would prefer to just have these 2 bulbs (16W R40 E27 2700k Dimming CFL's) replaced but if that's not possible then a refund is acceptable as well.

Review: Our architect, [redacted], ordered light fixtures from Light Bulb Emporium on December 18, 2012 order #212335. The order included 8 different items. We have received some of the items but have NOT received the Progress Lighting item # P5774-30. We paid $1,382.50 for this item and have attempted to contact Light Bulb Emporium numerous times over the past months without success. Their phone number (###-###-####) has a recorded message that directs you to their website so have been unable to speak with anyone.Desired Settlement: We have been forced to order these light fixtures from another provider at a higher cost as we need them for the construction of our house. We expect a full and prompt refund for the $1,382.50 that we paid Light Bulb Emporium.

Review: I placed an order (ID # [redacted]) on April 30th, 2013 The order was for (2) Osram DULUX S/E 11 W/840 CF11DS/E/840 bulbs [redacted])

The bulbs were shipped to me but they had an incorrect base on them. On May 3rd, I called [redacted] and spoke with [redacted] who informed me she was aware of the problem, that this happened to several customers, and she was awaiting receipt of the correct bulbs from the manufacturer. Again on June 11th, I spoke with [redacted] who had informed me she was still awaiting receipt of the correct bulbs from the manufacturer. August 2nd, I still had not heard from Light Bulb Emporium, so I E-mailed them ([redacted]) this message along with my request:

"I have been very patient waiting for the correct bulbs, but it is apparent, they are not going to arrive in a timely fashion. Please advise me who to address the incorrect bulbs to for refund of $38.43 (amount paid for the incorrect bulbs)"

As of Aug 28th, 2013, I have not received any form of communication from Light Bulb Emporium to either correct the situation or acknowledge my E-mail.Desired Settlement: I would like to return the incorrect bulbs and receive a refund. (I could not wait any longer for the correct bulbs and have since gotten them elsewhere.)

Review: Our parent company, [redacted] in Germany placed and order for several light bulbs with [redacted] located at [redacted] NJ on June 17, 2013The merchandise has been paid to [redacted] via wire transfer on June 26, 2013 in the amount of $816.40 as per their invoice. Our parent company has asked repeatedly via email when will the merchandise be shipped but to this day, September 20, 2013, [redacted] have not shipped the goods or communicated with our parent company regarding the merchandise. We have also tried to communicate with [redacted] but the telephone number we have (###-###-####) has been disconnected.Desired Settlement: We would like the merchandise ASAP shipped to: [redacted] Germany, or, we would like to be reimbursed in the amount of $816.40

Review: I purchased a TCP circular fluorescent bulb and ballast as a set. LBE's part number is [redacted], my order number is [redacted], dated Jan. 11, 2013. When I received the order, I placed this bulb and ballast into a single phase torchiere lamp. It was used an average of 2 hours per day and after 4 months the bulb burned out. I phoned several times, only to get an automated message to send an email. On May 31, I started sending emails to LBE, receiving only automated responses that someone would get in touch with me. No one did. I then went to the manufacturer, TCP, and was informed that it was LBE's responsibility to honor the warranty. I sent emails to LBE informing them of this. On June 18, I received a replacement bulb -- no ballast. The bulb would not work with the ballast, so the ballast is bad. I notified LBE of this by email on June 19. No response. I sent another email on June 25. No response. It is virtually impossible to contact these people by telephone. I believe I have now waited more than long enough for them to handle this warranty request.Desired Settlement: I want them to send me the replacement ballast.

Review: Upon reconciliation of my accounts, I realized just recently that my credit card account was never credited the refund balance (less restocking fee) owed to me on a product return in September 2012. Upon checking LBE's website and phone, it appears they may now be out of business.

1) On June 25th, 2012, I ordered the large Crystorama Solaris chandelier [order #[redacted]]; accepted delivery on or around August 8, 2012.

2) On August 17, 2012, I ordered the smaller Crystorama Solaris chandelier [order #[redacted]] because the one I received was too large for my dining room. I spoke with a LBE customer service rep. who provided me with the details on sending the chandelier directly back to Crystorama. She explained that I would receive a credit on my account for the amount, less the restocking fee once they received the product back.

3) On September 11, 2012, I shipped the large Solaris chandelier back to Crystorama [[redacted]. Westbury, NY, 11590] with the required detail given to me by LBE. I confirmed delivery confirmation via US Postal Service Delivery Conf. Receipt.

I am still owed the refund amount of $398 less the restocking fee. LBE made no attempt to refund my money and I no longer have the product. All in, this transaction (including shipping fees) cost me over $500.Desired Settlement: $398