Lightfoot Mechanical

Mrs***,I apologize for the misunderstanding on our part, and any inconvenience we have caused you I will be sending you the refund of the $that you requested Thank you [redacted] CEOLightfoot Mechanical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However it does not relate to the business not communicating with customers about their charges and about fees to come to the home for cost estimates What I was told over the phone is completely different than what happened and what I was told when the serviceman come to my home It's sad to know this type of tactics are used by businesses especially when there are many elderly customers who may fall victim to this They really need to take a look at their business practices Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: On 1/I received an email from [redacted] with the bill for $ I immediately responded to her with the same information I provided to you in the message to Revdex.com On 1/I received a response from [redacted] stating, " My apologies! That information had not been presented to meI will write this off and will not bother you again Thank you, [redacted] [redacted] Mechanical, Inc [redacted] Office - [redacted] Fax [redacted] Air Conditioning Heating Plumbing Electrical Foam Insulation 2011, & Angie's List Service Award Winner Accredited Business Member Revdex.com www.fwRevdex.comab.org www.fwRevdex.com.org Follow Us on: Visit our Website - www[redacted] mechanical.com License # TACLA001791C M- TECLRegulated by The Texas Department of Licensing and Regulation [redacted] Additionally, the information they provided to you was entirely false Not once did they ever offer to send someone over to give me an estimate Nor did they inform me that the coupon is not valid unless work is completed I repeat!!! Not once did they inform me of that information The only reason they came down on their original price of (which was the lowest) was because I informed them that Amazon (whom I ordered and received the light fixture from) offered me installation for $ After I informed the installer of that information he left my house went to his truck and called his "boss" Approximately minutes later he returned saying that his boss was willing to lower the price to I said NO As I mentioned prior to this.....what this company is doing is a complete scam They do not inform you of all the information prior to coming out to the home I wonder how many other people they made pay for this "fee" after informing them of their "unavailable" quote [redacted] said that she would not charge me the fee so maybe their own employees should be notified of that fact Regards, [redacted]

Ms [redacted] does not owe any service fee I am sorry for the confusion