WE LOOKED AT THE CAR SEVERAL TIMES WITH THE CUSTOMER FOR THE STEERING NOISE,WE LISTENED TO OTHER NEW CAMRY'S STEERING NOISEWE FOUND OUT THAT THEY ALL SOUND THE SAME, SOUND WHILE TURNING THE STEERING WHEEL.I ASKED IF THE CUSTOMER WANTED TO GO TO ANOTHER DEALER AND LET THEM LOOK AT IT
AND GET A SECOND OPINION ON THE SOUNDSHE WENT GRAY DANIELS TOYOTA AND THEY GREASED THE STEERING SHAFT TO SEE IF IT MADE IT BETTER, BUT IT STILL HAS SAME NOISEALL TOYOTA'S THAT HAVE ELECTIC STEERING MAKE A LITTLE STEERIN NOISE THA IS NORMAL, YOU CAN BEARLY HERE IT.I CALLED TOYOTA TO SEE IF THER WAS ANYTHING THAT COULD BE DONE TO REMOVE THE STEERING NOISE BUT THEY SAID IT WAS A SOUNDI WOULD BE MORE THAN GLAD TO FIX HER CAR FOR HER, BUT THER IS NOTHING TO FIX
we have ordered a new radio for the vehicle and when it comes in we will deliver a loaner vehicle to the customerat that point we will bring the runner to our store and replace the radiothis way the customer does not have to miss any work or time shuttling the vehiclesAll of the damages
incurred during the previous repairs have been repairedWe asked the manufacturer to provide an extended warranty, and Toyota declinedWe are doing everything within our power to keep the customers satisfied and repair their vehicle
Complaint: [redacted]
I am rejecting this response because: "repairing" a vehicle five plus times when it was bought brand new is unacceptable. "Repairing" issues that should of never arisen in the first place does not make up for hundred of dollars in lost wages due to the dealerships lack of communication, lack of ordering correct parts, lack of customer service in general, and lack of respect for customer's money. We will settle for nothing less than an extended three year warranty and credit towards future services.
Regards,
[redacted]
MRS. [redacted] BOUGHT THE CAR ON 05/16/08 , THE CAR DID NOT HAVE ANY RECALLS, ALL RECALLS WERE DONE. IT DID HAVE A CSP ZE7 FOR OIL CONSUMPTION,SUNVISOR, AND STICKY DASH. WE DID THE OIL CONSUPTION AND IT PASSED BECAUSE TOYOTA SAYS IT HAS TO USE MORE THAN A QUART OF OIL TO HAVE THE ENGINE REBUILD. WE...
REPLACED THE SUNVISOR UNDER THE CSP LIKE TOYOTA SAYS TO DO IT. WE ORDERED THE DASH FOR HER, WHEN WE GET THEM IN WE CALL CUSTOMERS AND SET AN APPT. FOR THEM TO HAVE REPLACED. I CALLED HER THIS MORNING BECAUSE I HAVE A DASH THAT I CAN USE TO REPLACE HERS DUE TO A CUSTOMER WRECKED THERE CAR, SO I CALLED 2 DIFFERENT # AND LEFT MESSG.WE GO BY WHAT TOYOTA POLICY TELLS US WHAT TO DO FOR AS WARRANTY WORK OR CSP, CUSTOMER SUPPORT PROGRAMS. WE ARE FOR THE CUSTOMER AS ALWAYS, WE ARE HERE TO REPAIR THERE VEHICLES ACCORDING TO TOYOTA POLICIES.THANKS [redacted] @ HERRIN GEAR TOYOTA
we want nothing but satisfied customers here at Herrin Gear. In the spirit of that, we sent a second request to Toyota (who warranties the vehicles, we the dealership do not) asking for an extended warranty. Toyota has again declined to give one. We at the dealership, will still pick up, provide a loaner car, and deliver the repaired vehicle to the customers at no cost when the parts are available. Also We will offer one of 2 options to the customer for the hassle. We will split the cost of a 3year 50k mile comprehensive "warranty" with a 50 dollar deductible. Cost is $1000.. We will pay $500 towards it. Or we will offer 3 free oil changes after your toyotacare expires. Please understand that our hands are tied by the manufacturer who warranties these vehicles, we just sell them and try to provide excellent service.thank you
we are in complete agreement that a brand new vehicle should not have any issues. unfortunately, sometimes they do, and when they do, we do our best to repair them. The service manager asked Toyota to extend a warranty, and they declined. when the radio gets in we will repair it, and the customer will not have to drive here. We will provide a loaner car, even though this dealership does not have a loaner fleet or loaner policy. Herrin Gear Toyota is doing their best to reconcile this issue as rapidly as possible.
Complaint: [redacted]
I am rejecting this response because: none of this makes up for many days of lost wages. We will not settle for anything less than a 3 year extended warranty and credit towards service. OR if the dealership would like to buy our vehicle back for what is owed, we would be more than happy to do that and take our business and money elsewhere.
Regards,
[redacted]
WE LOOKED AT THE CAR SEVERAL TIMES WITH THE CUSTOMER FOR THE STEERING NOISE,WE LISTENED TO OTHER NEW CAMRY'S STEERING NOISEWE FOUND OUT THAT THEY ALL SOUND THE SAME, SOUND WHILE TURNING THE STEERING WHEEL.I ASKED IF THE CUSTOMER WANTED TO GO TO ANOTHER DEALER AND LET THEM LOOK AT IT
AND GET A SECOND OPINION ON THE SOUNDSHE WENT GRAY DANIELS TOYOTA AND THEY GREASED THE STEERING SHAFT TO SEE IF IT MADE IT BETTER, BUT IT STILL HAS SAME NOISEALL TOYOTA'S THAT HAVE ELECTIC STEERING MAKE A LITTLE STEERIN NOISE THA IS NORMAL, YOU CAN BEARLY HERE IT.I CALLED TOYOTA TO SEE IF THER WAS ANYTHING THAT COULD BE DONE TO REMOVE THE STEERING NOISE BUT THEY SAID IT WAS A SOUNDI WOULD BE MORE THAN GLAD TO FIX HER CAR FOR HER, BUT THER IS NOTHING TO FIX
we have ordered a new radio for the vehicle and when it comes in we will deliver a loaner vehicle to the customerat that point we will bring the runner to our store and replace the radiothis way the customer does not have to miss any work or time shuttling the vehiclesAll of the damages
incurred during the previous repairs have been repairedWe asked the manufacturer to provide an extended warranty, and Toyota declinedWe are doing everything within our power to keep the customers satisfied and repair their vehicle
They decided to give me my money backI received a phone call to bring the car and get my money back on Friday the 21st of July
Complaint: [redacted]
I am rejecting this response because: "repairing" a vehicle five plus times when it was bought brand new is unacceptable. "Repairing" issues that should of never arisen in the first place does not make up for hundred of dollars in lost wages due to the dealerships lack of communication, lack of ordering correct parts, lack of customer service in general, and lack of respect for customer's money. We will settle for nothing less than an extended three year warranty and credit towards future services.
Regards,
[redacted]
MRS. [redacted] BOUGHT THE CAR ON 05/16/08 , THE CAR DID NOT HAVE ANY RECALLS, ALL RECALLS WERE DONE. IT DID HAVE A CSP ZE7 FOR OIL CONSUMPTION,SUNVISOR, AND STICKY DASH. WE DID THE OIL CONSUPTION AND IT PASSED BECAUSE TOYOTA SAYS IT HAS TO USE MORE THAN A QUART OF OIL TO HAVE THE ENGINE REBUILD. WE...
REPLACED THE SUNVISOR UNDER THE CSP LIKE TOYOTA SAYS TO DO IT. WE ORDERED THE DASH FOR HER, WHEN WE GET THEM IN WE CALL CUSTOMERS AND SET AN APPT. FOR THEM TO HAVE REPLACED. I CALLED HER THIS MORNING BECAUSE I HAVE A DASH THAT I CAN USE TO REPLACE HERS DUE TO A CUSTOMER WRECKED THERE CAR, SO I CALLED 2 DIFFERENT # AND LEFT MESSG.WE GO BY WHAT TOYOTA POLICY TELLS US WHAT TO DO FOR AS WARRANTY WORK OR CSP, CUSTOMER SUPPORT PROGRAMS. WE ARE FOR THE CUSTOMER AS ALWAYS, WE ARE HERE TO REPAIR THERE VEHICLES ACCORDING TO TOYOTA POLICIES.THANKS [redacted] @ HERRIN GEAR TOYOTA
we want nothing but satisfied customers here at Herrin Gear. In the spirit of that, we sent a second request to Toyota (who warranties the vehicles, we the dealership do not) asking for an extended warranty. Toyota has again declined to give one. We at the dealership, will still pick up, provide a loaner car, and deliver the repaired vehicle to the customers at no cost when the parts are available. Also We will offer one of 2 options to the customer for the hassle. We will split the cost of a 3year 50k mile comprehensive "warranty" with a 50 dollar deductible. Cost is $1000.. We will pay $500 towards it. Or we will offer 3 free oil changes after your toyotacare expires. Please understand that our hands are tied by the manufacturer who warranties these vehicles, we just sell them and try to provide excellent service.thank you
we are in complete agreement that a brand new vehicle should not have any issues. unfortunately, sometimes they do, and when they do, we do our best to repair them. The service manager asked Toyota to extend a warranty, and they declined. when the radio gets in we will repair it, and the customer will not have to drive here. We will provide a loaner car, even though this dealership does not have a loaner fleet or loaner policy. Herrin Gear Toyota is doing their best to reconcile this issue as rapidly as possible.
Complaint: [redacted]
I am rejecting this response because: none of this makes up for many days of lost wages. We will not settle for anything less than a 3 year extended warranty and credit towards service. OR if the dealership would like to buy our vehicle back for what is owed, we would be more than happy to do that and take our business and money elsewhere.
Regards,
[redacted]