LIGHTHOUSE JEWELERS

Review: ON JUNE 14TH I TOOK A WESTMINISTER CHIME CLOCK IN FOR REPAIR, AT THAT TIME THEY SAID I WOULD GET AN ESTIMATE. A WEEK LATTER I CALLED TO RECIEVE THIS ESTIMATE AND THEY SAID WORST CASE SCENARIO WOULD BE $195. I WENT THERE AND ASKED THEM WHAT WOULD DETERMINE A WORST CASE SCENARIO, I JUST ASKED WHAT WAS TO BE DONE WITH THE CLOCK, WHAT WOULD MAKE IT 4195 VS. SAY$150. I SAID IT VERY POLLITELY AND THE OWNER CAME OUT AND JUST WAS I-RATE, LIKE HOW DARE YOU QUESTION ANYTHING. I EXPLAINED I JUST WANTED TO KNOE WHAT I WAS PAYING FOR. I ASKED IF THE REPAIRMAN COULD CALL ME AND THEY SAID NO, THAT THEY WOULD E-MAIL ME THE INFORMATION DURING THE WEEK. WOW, THIS WAS ON A MONDAY AND I WAITED TILL THURSDAY OF THAT WEEK AND NOOTHING. I WAS GOING OUT OF THE COUNTRY FOR 2 WEEKS SO I DID NOT WANT THE CLOCK TO BE THERE THAT LONG SINCE I HAVN'T HEARD ANYTHING BY E=-MAIL. I DON'T KNOW WHY E-MAIL AND NOT BY PHONE, LIKE EVERYTHING WAS HUSH HUSH, ANYWAY I BROUGHT THE CLOCK BACK AND THE CLERK TOLD ME SHE UNDERSTOOD AND THAT I COULD BRING IT BACK AFTER MY TRIP. LATTER THAT THURSDAY I DID GET THE E-MAIL WITH WHAT WAS TO BE DONE, OILING, ELECTRONIC CLESNING AND REBUILT MOTOR. WELL I WAS LEAVING THAT FRIDAYAT NOON SO I RUSHED THE CLOCK BACK THAT MORNING AND THE OWNER WAS THERE MET ME AT THE DOOR, HE WAS JUST OPENING AND I EXPLAINED TO HIM THAT I RECIEVED THE E-MAIL WITH WHAT THE REPAIRS WERE TO BE AND SO I TOL;D HIM THAT I WAS BRINGING CLOCK BACK FOR THE REPAIR AND HE SAYS THAT HE DID NOT WANT THE CLOCK, DESPITE HE WASN'T THE ONE WHOM WS DOING THER REPAIRS. I SAID I THINK WE JUST GOT ON THE WRONG FOOT, I DID QUESTION HIM ON THE AGE OF THE CLOCK AND I THINK HE DID NOT LIKE THAT TOO MUCH. I FEEL THAT AS A BUSSINEESMAN AND OWNER HE ACTED WRONGLY TOWARD A CUSTOMER, I DID NOT GET LOUD OR BOISTEROUS JUST WANTED AN EXPLANATION.. ANYWAY ON THE WAY OUT HE SAYS DON'T HAVE TO EXPLAIN ANYTHING TO ME AND PUSHED THE DOOR ON ME ON THE WAY OUTDesired Settlement: I WOULD LIKE FOR HIM TO CALL, NOT E-MAI AND ALLOW ME TO BRING CLOCK BACK FOR REPAIR. I HAVE HAD JEWELRY REPAIRE THERE AND HAVE BEEN QUIT SATISFIED WITH THEM, HOWEVER WITH THIS CLOCK AND LIKE , A NIGHTMSARE. EVERYTHING IS BY E-MAIL, THEY CAN;T EVEN CALL ME WITH THE ESTIMATE I HAD TO CALL THEM. WOULD NOT LET ME TALK TO THE CLOCK PERSON, AND JUST DID NOT TREAT ME LIKE A GOOD CUSTOMER