Lighthouse Lending, Inc.

Per Ms*** the company provided me a full cash refundI do appreciate their reconsiderationIssue resolved

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*** *** To Whom It May Concern; The following explanation has been provided by the Salon Manager: “Guest came in to
the *** salon and received a perm and hair cut from the stylist. Guest said she wanted a "tight Afro perm". The stylist told her that her shoulder length hair would not be a right Afro perm with the length, and she would need at least 3-inches cut off to achieve the style. They still went ahead with the perm. Guest usually gets a perm with white and gray rods, they used smaller rods for this latest perm.The stylist said the guest left happy. The same guest came in to the *** salon two days later, on Wednesday, and proceeded to tell the stylist who did the perm that she wanted a refundShe used cursed words, said very rude things about the stylist’s technical skills, and that she would sue the stylist, myself, and the salonThis was heard by another stylist and another guest, all of which have written statements on the situationThe stylist explained we do not offer refunds, but we could fix her hair for free of charge to her (The stylist also mentioned that the guest had her hair slicked back in to a pony tail, which would cause the perm to relax.)The guest then proceeded to call me, the salon manager, at the *** salon and demand a refund and tell me how awful her hair was and the same things she told the stylist at the *** salon. I told her I would be more than happy to take a look at her hair and re-perm it if I thought it was an option. We went through my schedule and hers to see what would work and she said the following Monday was the only day that worked for her. I told her I don't work Mondays but she would be more than welcome to have one of my assistants fix it. Since she didn't want the original stylist to do it, I offered her to come to our *** salon and have another stylist fix it. I made the stylist at *** aware of this. Monday rolled around, the guest never came to either salon and never called.The guest then called the *** salon on Wednesday, to yell at the original stylist again and that stylist told her she could call the salon manager at the *** salon, come see the salon manager at the *** salon, or that the salon manager would be at the *** salon on Thursday. She, the guest, then called me again that Thursday and cussed, yelled, and demanded I refund her money when she comes to the salon at 2pm. I reminded her she didn't come in on Monday to have her hair looked at. After yelling, swearing, and saying defamatory things about the stylist who did her perm and the salon, I told her if she didn't calm down, I would have to hang up. She went on saying she would be in at 2pm for her refund, and hung up on me. The guest never came in to the salon or called.” To the best of my knowledge, this is a truthful account of the salon manager’s and stylist’s experience with this customer. Please let me know that you have received their response and if there is further information needed. Sincerely,*** ***Regional Director

Response:Statement of Facts The Salon Manager, *** *., who spoke to the client about this issue is no longer with Fantastic SamsShe gave her two week resignation notice on August 23, with her departure scheduled for September 6thOn Sunday, September 4th, *** Minformed *** *.,
(Director) a client called regarding a lost gift card*** searched the office (where lost cards are kept) and did not find oneShe stated she checked with other staff members present when the gift card was supposedly lostUnfortunately, no one reported having seen the gift cardThe security camera video was reviewed by Management and was found inconclusiveThere was no evidence of a misplaced, lost, or stolen gift cardThis information was relayed to *** on Tuesday September 6th, her last day of workWe are not certain if *** tried to contact the client with that information before her departure on September 6thWe had not heard anything further about this incidentWe found no evidence of card theft and we believe that the card must have been misplaced or lost elsewhereEfforts were made in good faith to locate the gift card, however, it is our Company policy that we are not responsible for personal items brought into the salon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I would like to understand the word "inconclusive" as to there camera footage of while we were there. I would like to see this footage. Othrrwise I have been told by someone anonymous at Fantastic Sams that they know what happened to the card but will never admit it because they would liable as the employee was acting as an agent for the company at the time they took the card. Their answer being that their "policy is is they arent responsible for anything brought into their stores" is absurd. Morally they should be very responsible. Its a slap in the face that my wife and I came into their establishment because of a referral given to us in which they marketed to me to pull me in but to turn around and say their not responsible is a cop out. They know what happened and stole our money. We will sue this company if this is the only response. I never thought people/companies were like this. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[First off I am or never said I was happy. I've been going to this location for the past 2 years. I've had 3-4 perms in this location the last 2 years but a first time to have this particular stylist. This is the first time a stylist ever combed my hair out after the perm, then cut it. I have no curls as it is almost straight. I cannot allow this company to put anything else on my hair because it will fry. I had a brain tumor 5 years ago and I never lost my hair.  I will not and cannot allow this company to cause me to lose my hair now. I continue to respectively request a refund]
Regards,
[redacted]

The company has been very kind to this customer up until he came into the store and starting yelling, cussing and threatening our parts counter person.  First, the repair.  The customer did bring in the ski for it running poorly.  What we found the first time was that all the Super...

Charger hoses had melted and where restricting the air intake causing the engine to work much harder.  We still have the hoses.  Oh, I also need to state this was a year ago (June 2014) when it was brought in.  The engine ran much better after that, but we did not water test it as sent it out for fiberglass repair. Also as a favor to the customer, we sent the ski out to have fiberglass work completed on the boat as he had some damage to it.  Of the $727 first repair bill.  $510 was for fiberglass repair from another company.  We did not charge for that service or getting that done for him.  How he can say the hoses were not bad and the fiberglass repair was not needed is beyond reason….Well, he brought it back on July 2nd 2014 because it was still having issues. It worked better than before but not as fast as he would like.  We further diagnosed it and found that indeed there were some  significant issues in the motor.  We found that rings and seals were bad and blowing fuel into the bottom end of the motor. The fuel would then wipe away the oil from the crank bearings thus causing the bearings to go bad.  Further the gas would build up in the bottom end of the motor to a point they would finally blow out of the oil tube into the hull of the PWC.  The motor needed to be rebuilt due to the damage.  We got permission from him to rebuild the motor and did that.  We finished it at the end of July 2014. We then water tested it this time to see how it was running.  We felt it ran well and would hit a top speed of 68 miles an hour which is typical for these models.  We called him and told him that is was ready and to come and get it. Then we spent a year trying to get this guy to come and get his skis and to pay us for the work.  I came really close to doing a lien sale on the ski’s because he would not return calls.  (Yes, I say ski’s as when he dropped of the failed unit, the trailer had another ski on it) In one of our many messages, we told him that his skis would be stored outside as there is no room in the tech bays.  My wife was kind enough to buy a tarp and cover them for part of the year, but the wind destroyed the tarp after a few months.  Well finally earlier this year he started returning calls saying he did not have the money to pay for the repairs.  So he made a couple small payments this year.  Then sent one of his friends over to recover the skis.  Then he started to complain that the units were getting weathered and damaged outside.  We told him if he would pick them up they would not get damaged by the weather anymore.  Even his friend who came was surprised he did not pick the ski’s up and let them stay our side in the brutal heat.  The customer signed the repair order that states we charge $5 a day for storage if not picked up in a week. That would be $1,800 in storage fee’s that we did not charge him that I am now considering going to court to collect given his threats at the store on July 11th.He finally came in on July 10th and paid for and took the skis, again complaining that his ski’s where not covered all year.  Did not mention anything about missing tools, etc.Anyway, he return the next day. Within 10 seconds he is yelling and cussing at our parts guy that he wants his money back. When the counter person told him he had to calm down or leave, the customer then told him “go ahead and try to kick me out”  That was said so loud and in a menacing mean tone that I heard it in my office. I came out and asked him what this was all about.  As he is still yelling, he is saying the PWC still does not go as fast as it should, he ran a couple tanks of gas through it like we asked before getting on it hard.  HE then said that everything we did was not needed, that he knows mechanical stuff and that everything we did was not needed and we lied about it needing the work and he wanted his money back.  At this whole time, our Service manager was trying to tell him what we did again and that if it is not working right, to bring it in and we’ll make it right.  IT was probably only a fouled park plug.  He then yelled that we lied about what needed fixed and he wanted his money back. At this time, I had enough of his insults and yelling, that I told him he had to leave the store and come back when he was civil.  When he would not, I told him in stronger words to get out.  He then threatened to kick my as, cause a major beat down on me and will [redacted] me up. He even walked up to me and challenged me to hit him in the face….I walked away to go call the police and then he finally walked out saying he was going to call the police on me.  I thought great, get out and do that.So, the cops came, they wanted to know if I wanted to press charges on him for challenging me to a fight and threatening harm (Assault). I told them no, but I did not want him on my property again as I was sure he would hurt someone.  That’s where it ended.We are stilling willing to check his ski out to see if there is something wrong that we did and fix it on our dime.  But he will need to call, make an appointment and bring a more civil attitude.  He was not interested in that when he came in, all he wanted was his money back and not to let us look at his ski.  A refund is not in the cardsI have attached copies of the 2 repair orders for reference.