Lighting Commerce

Revdex.com:At this time, I have not been contacted by Lighting Commerce regarding complaint ID [redacted] .Sincerely, [redacted]

This is in response to the complaint ID written aboveWe did not have the item to ship itThe customers credit card was never billedWe do not bill
any customers until we ship their productSince we were not able to ship the product, we cancelled the orderThe customers card will not be billed for the order since it will not be shippedWe apologize for any inconvenience this may have caused the customer. Thank you, *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What this business fails to acknowledge is that they misled me into believing they already had the product and that it would be shippedThis kept me from getting the product elsewhereThey failed to communicate properly and eventually did not communcate at allIt appears to me that they never intended to complete the sale
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered a chandelier August 3, 2018 for $383. After many excuses and calls (none of which was initiated by them) I was told on Sept 28th that their account with the manufacturer was suspended and they no longer sold for Danolite. However, the same light I ordered is currently "on stock" on their website but for $783. So they just do not want to honor the price they originally sold it for.

This is in response to the complaint ID...

written above. We did not have the item to ship it. The customers credit card was never billed. We do not bill any customers until we ship their product. Since we were not able to ship the product, we cancelled the order. The customers card will not be billed for the order since it will not be shipped. We apologize for any inconvenience this may have caused the customer.  Thank you,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What this business fails to acknowledge is that they misled me into believing they already had the product and that it would be shipped. This kept me from getting the product elsewhere. They failed to communicate properly and eventually did not communcate at all. It appears to me that they never intended to complete the sale.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Lighting Commerce regarding complaint ID [redacted].Sincerely,[redacted]