Lighting, Inc.

Sent: Thursday, October 30, 2014 10:15 AM
To: [redacted]
Subject: ID# [redacted] Lighting Inc- [redacted]
 
On 10-23-2014 [redacted] (owner) of Lighting Incorporated contacted Mr. [redacted] and apologized for...

the manner in which his order was handled. Mr. [redacted] agreed to refund Mr. [redacted] his $11.04 on check [redacted] and sent him a gift certificate for $300.00. It was our understanding that Mr. [redacted] would look up the manufactures number on the knobs he needed and we would order them free of charge. Mr. [redacted] (operations manager) for Lighting Incorporated reached out to him on the 25th and left him message requesting the information on the knobs. To date we have not received the information from him.
Lighting Incorporated has been in business since 1959 and believe that our commitment to customer service has been the foundation to our success. Mr. [redacted] unfortunate experience has given us an opportunity to discuss and improve our policies and procedures with respect to how our staff handles “walk in” customers.   
 
Cordially,
 
 
[redacted]
General Manager
Lighting Incorporated
Houston, Austin, San Antonio, Woodlands
[redacted]