Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern, We have received your complaint involving the lost items from the roomWe are sorry for the misunderstanding and have issued a check for the amount of $to the guest ( [redacted] )Any further information we can provide you feel free to let me know! Thank you! James E [redacted] Front Office Manager The Westin INDIANAPOLIS
To Whom It May Concern, We have received your complaint involving...
the lost items from the room. We are sorry for the misunderstanding and have issued a check for the amount of $185 to the guest ([redacted]). Any further information we can provide you feel free to let me know! Thank you! James E[redacted] Front Office Manager The Westin INDIANAPOLIS
I do not recommend this hotel in any manner! We had made plans on attending the Drum Corp International Championships in the Indianapolis Lucas Oil Stadium during the weekend of August 7-9, which consisted of a King room and a double. Upon arriving at the hotel we were told the double was not available. We were also told the hotel does not guarantee rooms. From all my years in traveling, I have never experienced a hotel, or one of this supposed caliber that did not honor a reservation, not to mention a reservation that had been prepaid, way in advance.
The following Monday I took the liberty to contact the Starwood Customer Service, primarily to inquire about this no guarantee practice. The nice gentleman was quite apologetic, and did assure me that I would be contacted by someone from the hotel. To my surprise, I was by a Ms. Gail [redacted], executive assistant. The email was a very cold emailing containing a stale apology. I further contact Ms. [redacted], who needless to say has not people skills, nor compassion for those patrons who I am sure supply her overly paid salary.
So those of you who are looking for a guaranteed reservation, DO NOT go for the Westin in Downtown Indy. I will NEVER stay in this establishment again, and I will question whether I stay with the Starwood chain ever again as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern, We have received your complaint involving the lost items from the roomWe are sorry for the misunderstanding and have issued a check for the amount of $to the guest ( [redacted] )Any further information we can provide you feel free to let me know! Thank you! James E [redacted] Front Office Manager The Westin INDIANAPOLIS
To Whom It May Concern, We have received your complaint involving...
the lost items from the room. We are sorry for the misunderstanding and have issued a check for the amount of $185 to the guest ([redacted]). Any further information we can provide you feel free to let me know! Thank you! James E[redacted] Front Office Manager The Westin INDIANAPOLIS
I do not recommend this hotel in any manner! We had made plans on attending the Drum Corp International Championships in the Indianapolis Lucas Oil Stadium during the weekend of August 7-9, which consisted of a King room and a double. Upon arriving at the hotel we were told the double was not available. We were also told the hotel does not guarantee rooms. From all my years in traveling, I have never experienced a hotel, or one of this supposed caliber that did not honor a reservation, not to mention a reservation that had been prepaid, way in advance.
The following Monday I took the liberty to contact the Starwood Customer Service, primarily to inquire about this no guarantee practice. The nice gentleman was quite apologetic, and did assure me that I would be contacted by someone from the hotel. To my surprise, I was by a Ms. Gail [redacted], executive assistant. The email was a very cold emailing containing a stale apology. I further contact Ms. [redacted], who needless to say has not people skills, nor compassion for those patrons who I am sure supply her overly paid salary.
So those of you who are looking for a guaranteed reservation, DO NOT go for the Westin in Downtown Indy. I will NEVER stay in this establishment again, and I will question whether I stay with the Starwood chain ever again as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]