Lightning Domains & Internet Services, LLC

I have called and spoke with this company more than times! ( I have proof from my cell phone.) This company does not know what is wrongI was called by MrA*** today, 03/28/2016, and he gave me a run a round that the problem was resolved, and I told him that I have been testing the system with all the instructions he and his staff have given me to tryMrA*** is NOT a tech! I, on the other hand, majored and worked in electronics, security systems and Internet and server based and telecommunications applications like ***, A+, Network +He does know what is who ! He told me he has a "tech" working on my problemHe better be truthful, and say he does not know what is happening, and find a solution and stop the double talk!!

To my surprise, I am to understand that this complaint ticket is still open I say that because the customer has replied on more than one occasion that the device is working He admitted that he needed to disarm the device before rearming the dfence deviceWhich how the system was designed I will not respond to Mr***’s personal attacks on my Character Many times when Mr*** has called in he is more interested in speaking about personal issues rather than the dfence device We have of thousands of devices in the field with no customer complaints. Mr*** is correct in that he has called many any times we have taken his call and have called him back many times I don’t know what else to say except we have gone the EXTRA mile with Mr***

This is in response to the complaint from *** ***, who purchased a vehicle with dFence GPS from Earnhardt Ford on or around 1/18/2016.My name is Tony A***, CEO with Innovative Aftermarket Group, Inc We manufacture and distribute the dFence product to new car dealers throughout the US
and Western Europe I have personally talked to Mr*** on at least occasions, and I know of other employees who have spoken to Mr*** In speaking to him we explained how the system works, that we use a cellular network to communicate data back and forth to the GPS device We also explained that there could be areas where the cellular coverage is gapped, however, in speaking to Mr***, as he explained how he was using his device, it was clear to our team he was not using the phone app and web app properly.We understand it can be highly frustrating when one thinks they are using a device correctly and are not. We have thousands and thousands of customers that use our product everyday with no issues We do our best to ensure customers know how to use our product and if they don’t we offer 24/support.We have offered Mr*** the correct use of the product, and a detailed description of how the product operates I feel we have gone the extra mile in assisting Mr***