Lightology

Complaint: [redacted] I am rejecting this response because: Assuming the fixture is refunded in full, I will withdraw my complaint The president of the company assured me on a phone call that I would receive a refund Although my designer purchased the light, Lightology's shipped the light to me and in fact, called me and communicated with me when I received the light The company had my name and address on the shipping labels It is disingenuous to argue that I have no direct recourse against them here My designer selected the light based on the appearance of this fixture on lightology's website She had no way to know there were quality issues with the construction of the light and the molding of the plastic being subpar, in addition to the misleading pictures on lightology's website I was absolutely told by Kristie in customer service to install the light to evaluate whether the appearance of the light matched the website because the light is illuminated on the website picture Only after installing the light was I told that this voided the return I have been assured that I will receive a complete refund on the light onto the cc used to purchase the light I do not agree with anything in the response to my complaint Sincerely, Melissa [redacted]

Complaint: ***
I am rejecting this response because:Assuming the fixture is refunded in full, I will withdraw my complaint The president of the company assured me on a phone call that I would receive a refund Although my designer purchased the light, Lightology's shipped the light to me and in fact, called me and communicated with me when I received the light The company had my name and address on the shipping labels It is disingenuous to argue that I have no direct recourse against them here My designer selected the light based on the appearance of this fixture on lightology's website She had no way to know there were quality issues with the construction of the light and the molding of the plastic being subpar, in addition to the misleading pictures on lightology's website I was absolutely told by Kristie in customer service to install the light to evaluate whether the appearance of the light matched the website because the light is illuminated on the website picture Only after installing the light was I told that this voided the return I have been assured that I will receive a complete refund on the light onto the cc used to purchase the light I do not agree with anything in the response to my complaint
Sincerely,
Melissa ***

Complaint: ***
I am rejecting this response because:Assuming the fixture is refunded in full, I will withdraw my complaint The president of the company assured me on a phone call that I would receive a refund Although my designer purchased the light, Lightology's shipped the light to me and in fact, called me and communicated with me when I received the light The company had my name and address on the shipping labels It is disingenuous to argue that I have no direct recourse against them here My designer selected the light based on the appearance of this fixture on lightology's website She had no way to know there were quality issues with the construction of the light and the molding of the plastic being subpar, in addition to the misleading pictures on lightology's website I was absolutely told by Kristie in customer service to install the light to evaluate whether the appearance of the light matched the website because the light is illuminated on the website picture Only after installing the light was I told that this voided the return I have been assured that I will receive a complete refund on the light onto the cc used to purchase the light I do not agree with anything in the response to my complaint
Sincerely,
Melissa ***

The person complaining is not actually the customer that made this purchase...the fixture was selected by the customers interior designer and purchased through the interior designer account...we state in every possible place we can that once a fixture is installed it is not returnable but maybe the
person making this complaint did not realize this since the fixture was purchased through her interior designer who failed to communicate this to her...this verbiage appears on every order confirmation and multiple places within our website that provide our complete return policy...the person making this complaint was never instructed to install the fixture, our customer service person informed the complainant that she would contact the vendor for more information and simply mentioned that maybe the fixture looked different because in the online picture the fixture was lit up...the complainant then took it upon herself to install the fixture...Even though the fixture was installed we still offered the complainant a refund with a minimal restocking fee for store credit so she could purchase a new fixture...we made every effort to come to a fair resolution but the customer refused every offer we made to resolve this amicably

I purchased a product from Lightology that was completely mislabeled and the description was completely inaccurateEven after submitting a review and contacting customer service, I have not recieved any communications from LightologyThey still advertise and sell the same product with title and description ***)The product is described as a Bcandelabra base (E12) but it is a Cbase holiday bulb

Initial Business Response /* (1000, 8, 2015/04/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lightology.com
customer received full refund on 3/31/for the lost package

Complaint: [redacted]
I am rejecting this response because:
Assuming the fixture is refunded in full, I will withdraw my complaint.  The president of the company assured me on a phone call that I would receive a refund.  Although my designer purchased the light, Lightology's shipped the light to me and in fact, called me and communicated with me when I received the light.  The company had my name and address on the shipping labels.  It is disingenuous to argue that I have no direct recourse against them here.  My designer selected the light based on the appearance of this fixture on lightology's website.  She had no way to know there were quality issues with the construction of the light and the molding of the plastic being subpar, in addition to the misleading pictures on lightology's website.  I was absolutely told by Kristie in customer service to install the light to evaluate whether the appearance of the light matched the website because the light is illuminated on the website picture.  Only after installing the light was I told that this voided the return.  I have been assured that I will receive a complete refund on the light onto the cc used to purchase the light.  I do not agree with anything in the response to my complaint.
Sincerely,
Melissa [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com[redacted]Lightology
[redacted]
[redacted]
Dear [redacted]:
This message is in regard to a complaint submitted to the Revdex.com about your business on 2/11/2016 by [redacted] .  This complaint was assigned ID [redacted].
Thank you for your cooperation in providing a
written response to the above consumer’s complaint.  What
happened after I submitted a written response to the complaint?
Following our Revdex.com® policy, we notified the
consumer of your response and requested that they provide confirmation as to whether or not their concerns had been
satisfactorily resolved.  The consumer responded positively, thus the closing of the complaint as resolved. This is a positive disposition
for your business and should not negatively impact your rating with Revdex.com. 
Please note, your Revdex.com can be reached for assistance, in a
variety of ways, for your convenience!
Phone and Email 9am-5pm - 312-245-2510 & [email protected]
Live Chat 10am-3pm - http://www.Revdex.com.org/chicago
Sincerely,
Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
F: 312-595-9760
E: [email protected]
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The person complaining is not actually the customer that made this purchase...the fixture was selected by the customers interior designer and purchased through the interior designer account...we state in every possible place we can that once a fixture is installed it is not returnable but maybe the...

person making this complaint did not realize this since the fixture was purchased through her interior designer who failed to communicate this to her...this verbiage appears on every order confirmation and multiple places within our website that provide our complete return policy...the person making this complaint was never instructed to install the fixture, our customer service person informed the complainant that she would contact the vendor for more information and simply mentioned that maybe the fixture looked different because in the online picture the fixture was lit up...the complainant then took it upon herself to install the fixture...Even though the fixture was installed we still offered the complainant a refund with a minimal restocking fee for store credit so she could purchase a new fixture...we made every effort to come to a fair resolution but the customer refused every offer we made to resolve this amicably.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com[redacted]Lightology
[redacted]
Dear [redacted]:
This message is in regard to a complaint submitted to the Revdex.com about your business on 2/11/2016 by [redacted] .  This complaint was assigned ID [redacted].
Thank you for your cooperation in providing a
written response to the above consumer’s complaint. 
What
happened after I submitted a written response to the complaint?
Following our Revdex.com® policy, we notified the
consumer of your response and requested that they provide confirmation as to whether or not their concerns had been
satisfactorily resolved.  The consumer responded positively, thus the closing of the complaint as resolved. This is a positive disposition
for your business and should not negatively impact your rating with Revdex.com. 
Please note, your Revdex.com can be reached for assistance, in a
variety of ways, for your convenience!
Phone and Email 9am-5pm - 312-245-2510 & [email protected]
Live Chat 10am-3pm - http://www.Revdex.com.org/chicago
Sincerely,
Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
F: 312-595-9760
E: [email protected]
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]