Lightspeed POS

I signed up on July 3rd for the software and as of today, Aug 28th I am still not live. There have been discrepancies from when I was set up and different people trying to help which has delayed everything and I have been sitting waiting for over two weeks now. Emails go days unanswered and when they do it is the same as previous, saying looking into it. There is no one to physically speak with. Everyone passes it off to another person who then says someone else will need to help and it just has kept going. I am lost in the system now and am struggling to understand how a high-level tech pos company cannot get my information loaded so I can go live. One individual stated it was on me at this point which is not true as I have been waiting and waiting for clarifications and how to get it done. I am past the 45 days as I truly had hoped to get it up two weeks after I signed up, so I am unable to get the refund. I feel like the team knows I am lost in the middle, and they just continue to pass me around as none of them want to help with the set up at this point.

07/**/we received a call from the customer outlining frustrations about the performance of her Lightspeed product. 07/**/a Customer Success
Manager emailed the customer to apologize for any convenience caused and to advise that a follcall would ensue to discuss this matter further. 07/**/a Customer Success Manager called the store number and was advised by staff that the customer was not inA follemail was sent to the customer that same day, outlining our contact attempt and including our contact information should she wish to discuss the matter further.08/**/we received the Revdex.com complaint issued by the customer and immediately tried calling the store once againThis number was listed on the complaint as the desired contact number to utilizeOnce again, a staff member indicated that the customer would not be in that dayWe asked that a message be passed to the customer upon her return detailing our contact attemptA follemail was sent that same day.08/**/2017, we called the store and were again told that the customer would not be in that dayWe asked that a message be passed to her detailing our contact attemptThat same day, we contacted the customer's husband who was also listed as a contact on the accountHe declined to offer an alternative contact number but agreed to pass on a message to the customer on our behalf. 09/**/2017, we called the store and were once again advised that the customer would not be in that dayWe once again asked that a message be passed to the customer advising of our contact attemptFollowing this call, we sent an email to both the customer and her husband detailing our contact attempts and advised of how to get in touch should she wish to discuss her complaint furtherThat afternoon the customer returned our phone callWe discussed the matter, as well as her overall experience with our company, and reached a resolution whereby we refunded the customer month of her subscriptionThe customer was satisfied with this resolution and we provided the customer with a point of contact in the Customer Success team should she require any further assistance moving forward.We apologize for the delay in responding to this complaintAs indicated, it was only brought to our department's attention on 08/28/However, as outlined, we had been attempting to contact the customer since the date of her complaint

Hi ***, Lightspeed only offers 14-day free trials of our software, which prospect customers are able to initiate themselves through our website (***)Lightspeed does not provide trial versions of our software to existing customers,
nor do we charge customers (existing or prospect) to use a trialBased on your feedback, this does seem to be an issue that stems from a transaction between yourself and the previous owner of your new businessYour current account subscription was renewed on 01/**/2016, paid in full, and expires on 01/**/The renewal date last year was the last time Lightspeed has accepted payment towards this account’s subscriptionWe would suggest contacting the previous owner to reach an amicable agreement moving forwardWe do apologize for the inconvenience this interaction has caused you, and to hear that Lightspeed Restaurant is not a fit for your businessAs mentioned, your account expires on 01/**/2017, and you may choose not to renew your account for the following yearPlease do not hesitate to contact us should you have any further questions or concerns regarding this matter

Revdex.com:At this time, I have not been contacted by Lightspeed POS regarding complaint ID [redacted].Sincerely,
[redacted]