Lil Sprout Photography

Client did indeed receive a month & year session through Lil Sprout Photography However client has had the images form the month session since May 11th, (See attached screen shot) Client has only paid $for the year session as she was qualified for the 1st year captured series Client has been notified of my hospitalization as well I do still indeed need to get the year session images to this clientmonth session link - [redacted]

Client " [redacted] " wanted to take part in promotional "Spring Mini Sessions" Saturday May 31st, She was unable to make the date of sessions, so I had driven hours just to accommodate her family on a separate date Thursday May 29th, At the end of her session [redacted] had stated that she was going to "pay on line" No payment was ever received, when client had emailed regarding status of her session I had in deed informed her of her 'Non-Payment" She then stated she mailed a check - less that minute later a reply came back stating she had not" I've been left emails and phone calls from both [redacted] & her husband Her husband had left both apologizing for his wives behavior & messages she had been leaving He also had stated that he was boing to be paying for his session To date - no payment has been received I'm unaware of any business who provides services or products without payment-- [redacted] Lil Sprout Photography

#222222;">In regards to ID # [redacted] Resolution: Full refund was sent to parties below on 8/29/& gallery of images was sent to client 8/30/ [redacted] - did indeed seek services which were rendered on 6/18/ She however paid $on 6/18/2014, & this amount was refunded on 8/29/ The remaining $was paid by her Mother (see info below) as this was a pre-purchased gift certificate [redacted] ***via personal check ( [redacted] ) & mailed to the above address on 8/29/ Re: Complaint Background Problem Occurred date: of 6/30/- I'm a little unsure of this one As to my knowledge nothing happened on this dateClient has sent emails stating she had felt "ripped off" due to no sneak peek "Sneak peeks" are something not mentioned in any informational sent to any of my clients This is something I verbally ask all clients at the end of their sessions, due to parental permission is needed to post these images publicly Not all sessions are posted as it's at my discretion and only about 33% of my sessions are put up for "sneak peeks" During the said times of communications, I've also been in contact with client " [redacted] ***'s" sister " [redacted] " & her spouse " [redacted] ***" on several separate occasions Client was told at the time of her session on 6/28/that my average turn around time is 2-weeks I am running behind due to [redacted] This has also been relayed to the client & her spouse Their services of their sessions images will be completed and posted on 8/30/ Prints from their session will be ordered and sent once they decide on their images of choice and relay to me If any further information is needed - please contact me at [redacted] Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am writing to update the complaint I had filed previously with LilSprout Photography Although we were unable to resolve the concern through your office, I would like to have it changed to a status of "resolved." Please let me know if that is possible or if you have additional questions Thank youResolved: This complaint has been resolved to the customers full satisfaction Photos have been delivered and they were well worth the waitThank you Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If the reason I have not received my disk of pictures was because I have not payed, then why did I receive written notice that my disk was being mailed to me on more than one occasion before she finally spoke of it on July 25th? Supposedly, the original disk was mailed out June 23rdWhen the disk did not come by June 26, I sent a message (see Attachment "LSJuly10") She then stated on her Facebook page on July 3rd that she resent the disk from the Post Office and I would receive a tracking number (see Attachment "LSJuly4")I never received a tracking number or the disk in the mailI sent her another message July 9th which she responded to on July 10th (see Attachments "LSJuly10" and "LS1") On July 25th, still with no disk, I sent another message which she replied to almost instantly and that this was the first mention of not receiving my payment (see Attachments "LS1", "LS2", LS3" and "LS4") Please note that at the end of the conversation from [redacted] on July 25th (Attachment LS4) she stated the "disc will be sent this afternoon" and "Payment is not necessary" That conversation on July 25th, was that last that [redacted] has responded toEven though she said "payment was not necessary", weeks later we offered to pay her just so we could get our picturesBut she never returned my or my husbands phone calls to set up a time to stop by her studio to pick up the disk and still pay her By then, we were not going to make a payment on her website just to not get the disk in the mailWhy should I pay online and trust her to mail it when she told me on several occasions that it was already in the mail, and that I did not have to pay? Regards, [redacted]

Got my newborn pics taken and paid for six months later I still dont have my pics and cant get ahold of her...dont want this to happen to anyone else..DONT GO HERE!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] "I contacted the business MULTIPLE times via email and phone call/voice mail to discuss if my outstanding payment was the reason that we had not received the picture gallery and the printsThe business owner NEVER returned any of those emails or phone callsWe were also told at our newborn session that the remaining balance could be paid when we picked up the pictureI don't know of another business that finds it acceptable to change their policies and NOT let their customers knowI have not been contacted about the remaining balance or been given an invoice even though I have contacted her via email and phone calls OVER times in the last three monthsShe did email me on March to state that I would be getting the gallery session in the next week, and did not mention anything about the remaining balanceBut again, I am STILL WAITING for the gallery sessionI have again emailed and called in the last three days, stating that as soon as I receive the session and order the prints, I can gladly pay the remaining balance at the time of the picture pickup; which is what she told me we would doI understand that your family is going through hardships and you had a long hospital stayBut that does not make it acceptable as a business to NOT contact your customers or to deliver on the services you were hired forRegardless of the fact that the deposit is non-refundable, I still hired you for services that have NOT been full filledI do not know of ANY business that finds it acceptable to ignore phone calls and emails from customers for over months, not full fill the services that you were hired for and still be expected to be paid the full price for services? You take beautiful pictures and all we want is for the picture gallery password so we can order the pictures from youAs soon as we do this and we pick up the pictures from you, I will gladly finish paying you for your servicesConsidering I've only heard back from you in regards to emails that I've sent in the last months, I'm very nervous to pay ahead of time, considering the lack of timeliness the last couple months To resolve this issue, we would like the password for the gallery so we can order the picturesOnce we have ordered those and set up a pick up time, I will gladly finish paying the balance at the time of the pick up Regards, [redacted]