Lil' Tire Shoppe Tire Pros

We are so sorry for the problems that this customer encountered when they visited our shop. They came in on 3-21-2017 and we replaced the front pads and rotors on this vehicle.  Our mechanic drove the vehicle and did not hear a noise before the vehicle left.   On 3-23-2017 they came...

back in and we pulled codes and found that the sensor had not been reset.  That was definitely on us.   We did not hear from them again until 7-26-2017 at which time we warranted their brakes, pads and labor and replaced their brake hoses.   If the hoses had been the problem from the beginning, they could not have driven the vehicle for 4 months.  The brakes would have locked up in March or April and they would have had a problem a lot sooner.   We also checked about the mix-up between their 2001 and 2010 Camry and their concerns about parts. The right parts were put on the right vehicle.  We use the VIN# when ordering parts.We feel like we did what was right for them at the time.  Our mechanics are well trained and did what they felt was right.  We know that our customers expect us to do the work necessary and trust us to look out for their best interest.  If we had felt at the time that replacing the hoses and adding over $200.00 to their bill was needed we would have and that would have been in our best interest.  If we would have foreseen the problem with the hose we would have replaced it in the beginning.   We are so sorry for your inconvenience and if you could see your way to revisit our shop in the future, your next oil change will be on us. [redacted]LIL’ TIRE SHOPPE

Complaint: [redacted]
I am rejecting this response because: he is proving my point of performing services unnecessarily. If those hose had gone bad like they said, there would have been more evidence. There was never any leakage of fluids from the hoses nor did the brakes ever fail or that mushy feeling that accompanies that issue. It was only the sound. We let them perform that job but we were also told to replace the back as well.  I regretted allowing them the chance to fix what they had botched in the first place. I took it to another  facility to have the back done and let them know about this sound that still was not resolved. It was nothing wrong with the back brakes that they told me needed to be replaced.  I will never trust them to do another thing for me. My coworker brings five of her vehicles there for service and she is done with them as well this was handled very poorly. I just wanted them to know that I was wronged, give them a chance to admit it and make it right. It's ok that they want to stand behind their technicians during mistakes. I will be telling everyone that will listen my experience and disappointment.  
Regards,
[redacted]