Sign in

Lil' Moe's Garage

Sharing is caring! Have something to share about Lil' Moe's Garage? Use RevDex to write a review
Reviews Lil' Moe's Garage

Lil' Moe's Garage Reviews (2)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In the entire explanation from the shop, the main message is that the shop takes zero accountability for any of the work that was completedAs a customer, it is obvious that I will not have the expertise to complete repairs and trust a mechanic to do so 100%If its not 100%, there needs to be some form of accountabilityIt is easy to place blame on another company, provider, or even the customer, but at the end of the day, what you deliver to the customer needs to be fully functional and working 100%, even if at the expense of the shop. It is incorrect to say that you completed a repair out of goodwill, especially when you delivered a faulty installationAfter the initial clutch installation my car's clutch pedal had completely lost its pressure that I had to call a tow truck to have the car towed back to the shop.If the shop did not have the proper expertise to complete the repair as needed, or even had a slight doubt whether the product(s) will work properly, then it has the responsibility to inform the customer and not proceedI originally came to get an aftermarket clutch installed and what I got in return was an entire clutch and transmission that failed repeatedly due to its inability to maintain pressure and the significant chatter that would be created from the entire systemI got so tired of going back to the shop multiple times to have them look at the issue I dealt with it until I was finally on my last straw.The correct solution would have just been to install the OEM slave and master cylinder straight from the auto manufacturer, which I had to go to another shop to have them realize the real issue.Like I originally said, I spent a lot of time and money with the end result that a shop will not take any responsibility for the work completed.Regards,*** ***

In response to this complaint you will find all of the records for this vehicle attached in PDF formatThe only part we supplied was the clutch master cylinder installed on March 7, and as I stated before, that was replaced after it was discovered that the part had been contaminated with debris from a rotted fluid supply line and was an OEM Infinity part that was purchased through the same supplier the customer purchased his clutch and slave cylinder fromWe did verify that the parts supplied were made for his year, make and model vehicleWhen a customer chooses to supply their own parts, beyond verifying the application is correct, there is no possible way we could know if those parts would perform as advertised to the customer. Our usual parts supplier provides us with specific warranty protections for each part we provide and in many cases, that protection exceeds those offered directly by the parts manufacturerThat coverage does not extend to parts provided by the customerIn October of 2013, our warranty for work performed utilizing parts provided by the customer would have been 12,miles or moths, whichever occurred firstThe warranty in that case would be limited to a failure with the installation of those parts and does not apply to a failure of the part or a failure of the part to perform as expected.This customer returned to our facility to have high performance, aftermarket brake rotors installed on April of 2014, which he again, he purchased online and provided himselfThere was no mention at that time of clutch problems or transmission noise and none was noted during the road test following the brake repairsWhat is noteworthy is that at the time this repair was performed, the vehicle had already accumulated nearly 9,miles since the clutch had been installed and almost 2,miles since we replaced the clutch master cylinderThat was the last time we had seen that vehicle and that was over a year ago.The customer states we refuse to accept responsibility for this but after numerous exchanges we still have no idea what it is that we are supposed to accept responsibility for? The nature of his current failure has not been disclosed to us, no one has established how this failure is related to the work we performed and the customer never requested warranty relief even if it did pertainThe current mileage has not been disclosed and no copies of the repairs reportedly made by this other shop have been provided.I agree the issue remains unresolved but in several exchanges, the customer has provided no additional information beyond his initial complaint despite our requests for a description of the failure, the mileage of the vehicle and whether this “other repair facility” feels it is related to the parts provided by the customer or with the quality of the installation itself In the absence of such basic information, it is impossible to move forward on this

Check fields!

Write a review of Lil' Moe's Garage

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Lil' Moe's Garage Rating

Overall satisfaction rating

Description: Auto Repair & Service, Auto Services, Auto Lube & Oil - Mobile, Auto Services - Oil & Lube, Auto - Emissions Testing, Auto Repair - Shocks, Auto Repair - Tune-Up, Auto Repair - Steering & Suspension, Auto Repair - Power Steering, Auto Repair - Maintenance, Auto - Fleet Maintenance, Auto Air Conditioning, Alternators & Generators - Auto Repair, Auto Diagnostic Service, Auto Electric Service

Address: 250 W Guadalupe Rd Ste 7, Tempe, Arizona, United States, 85283-5610

Phone:

Show more...

Web:

www.lilmoesgarage.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Lil' Moe's Garage, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Lil' Moe's Garage

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated