I am sending emails to you containing materials regarding Ms***'s caseThe first email contains of pagesI am sending you all signed documents where the patient consents to treatmentThere are also clinical notes along with our documented conversation where Ms*** requests a
refund to Care Credit because she is no longer able/willing to make her monthly payment to Care CreditIf this had been treatment that was paid for and not yet rendered, we would definitely be entitled to refund Care Credit for services not renderedHowever, the treatment required for Ms*** was an extraction of tooth #along with a bridge to close the gap so that she would not have missing teethThe area (tooth numbers 12, 13, 14) has already been prepared for the bridge, meaning the teeth are exposed and currently protected by a temporary bridgeAs you will see, Ms*** was urged to come in and complete treatment to prevent loss of the prepped teethMs*** continuously refused to complete treatmentShe wanted our office to refund Care Credit, who had already paid for the services we are providing for her, because she did not want a monthly payment anymore with Care CreditPlease review all materials submittedWe request that this dispute be reconsidered as it is unjust that this patient is demanding a refund for treatment that is currently in progress, has been interrupted, and unfinished due to her inability or unwillingness to make payments on her Care Credit accountI will be sending the next email with the remaining materialPlease let me know if you require anything further
Complaint: [redacted]I am rejecting this response because:The response provided by Southtown Dental Group (hereafter referred to as “the Group”) includes inaccurate information and the Group has not provided the refund due to me. Firstly regarding inaccurate information, I have and continue to make my payments on my Care Credit account and my financing is of no regard to this dispute, ultimately. If needed a record of my on-time, and above-minimum payments could be made available to a judicial reviewer. Nor is my Care Credit account of any concern to the Group seeing as the Group was paid in full for all treatment including treatment never rendered by the Group.Secondly regarding inaccurate information, I do not have any gap where the tooth was removed, nor do I have a temporary bridge. My dental care has been attended to properly by a different dental provider. I am requesting a complete refund for the services and product (permanent bridge) not rendered to me by the Group. Furthermore, whether or not I initially agreed to the proposed full course of treatment, the Group should not have asked for or received full upfront payment for care that would take multiple visits and would cost them nothing unless I returned. I consented, under duress, to the treatment and later having more sense sought a second opinion. It being my prerogative to seek a second opinion, especially before further treatment occurred, I wisely did so. That second opinion swayed my decision to not continue with treatment at the Group. Before even following through with my latter decision, I reached out to the Group asking for a refund. They refused then to refund me in any form and now they continue to refuse even though they received payment for goods and services they have admitted to not supplying.I hold that the Group should not have asked for or taken upfront full payment from me for a full course of treatment, including for treatment not rendered on 12/1/16; that payment should have been requested only for services rendered on the date of December 1, 2015; that the Group incurred no further expenses related to my care after my 12/1/16 visit; and I hold that the Group shall refund directly to me all monies which were paid in advance for services and product never rendered, regardless of proposed treatment plan. To my accounting the total due to me from Southtown Dental Group amounts to $2,189.00.Regards,[redacted]
I am sending emails to you containing materials regarding Ms***'s caseThe first email contains of pagesI am sending you all signed documents where the patient consents to treatmentThere are also clinical notes along with our documented conversation where Ms*** requests a
refund to Care Credit because she is no longer able/willing to make her monthly payment to Care CreditIf this had been treatment that was paid for and not yet rendered, we would definitely be entitled to refund Care Credit for services not renderedHowever, the treatment required for Ms*** was an extraction of tooth #along with a bridge to close the gap so that she would not have missing teethThe area (tooth numbers 12, 13, 14) has already been prepared for the bridge, meaning the teeth are exposed and currently protected by a temporary bridgeAs you will see, Ms*** was urged to come in and complete treatment to prevent loss of the prepped teethMs*** continuously refused to complete treatmentShe wanted our office to refund Care Credit, who had already paid for the services we are providing for her, because she did not want a monthly payment anymore with Care CreditPlease review all materials submittedWe request that this dispute be reconsidered as it is unjust that this patient is demanding a refund for treatment that is currently in progress, has been interrupted, and unfinished due to her inability or unwillingness to make payments on her Care Credit accountI will be sending the next email with the remaining materialPlease let me know if you require anything further
Complaint: [redacted]I am rejecting this response because:The response provided by Southtown Dental Group (hereafter referred to as “the Group”) includes inaccurate information and the Group has not provided the refund due to me. Firstly regarding inaccurate information, I have and continue to make my payments on my Care Credit account and my financing is of no regard to this dispute, ultimately. If needed a record of my on-time, and above-minimum payments could be made available to a judicial reviewer. Nor is my Care Credit account of any concern to the Group seeing as the Group was paid in full for all treatment including treatment never rendered by the Group.Secondly regarding inaccurate information, I do not have any gap where the tooth was removed, nor do I have a temporary bridge. My dental care has been attended to properly by a different dental provider. I am requesting a complete refund for the services and product (permanent bridge) not rendered to me by the Group. Furthermore, whether or not I initially agreed to the proposed full course of treatment, the Group should not have asked for or received full upfront payment for care that would take multiple visits and would cost them nothing unless I returned. I consented, under duress, to the treatment and later having more sense sought a second opinion. It being my prerogative to seek a second opinion, especially before further treatment occurred, I wisely did so. That second opinion swayed my decision to not continue with treatment at the Group. Before even following through with my latter decision, I reached out to the Group asking for a refund. They refused then to refund me in any form and now they continue to refuse even though they received payment for goods and services they have admitted to not supplying.I hold that the Group should not have asked for or taken upfront full payment from me for a full course of treatment, including for treatment not rendered on 12/1/16; that payment should have been requested only for services rendered on the date of December 1, 2015; that the Group incurred no further expenses related to my care after my 12/1/16 visit; and I hold that the Group shall refund directly to me all monies which were paid in advance for services and product never rendered, regardless of proposed treatment plan. To my accounting the total due to me from Southtown Dental Group amounts to $2,189.00.Regards,[redacted]