Complaint: [redacted] I am rejecting this response because:The response provided by Southtown Dental Group (hereafter referred to as “the Group”) includes inaccurate information and the Group has not provided the refund due to meFirstly regarding inaccurate information, I have and continue to make my payments on my Care Credit account and my financing is of no regard to this dispute, ultimatelyIf needed a record of my on-time, and above-minimum payments could be made available to a judicial reviewerNor is my Care Credit account of any concern to the Group seeing as the Group was paid in full for all treatment including treatment never rendered by the Group.Secondly regarding inaccurate information, I do not have any gap where the tooth was removed, nor do I have a temporary bridgeMy dental care has been attended to properly by a different dental providerI am requesting a complete refund for the services and product (permanent bridge) not rendered to me by the GroupFurthermore, whether or not I initially agreed to the proposed full course of treatment, the Group should not have asked for or received full upfront payment for care that would take multiple visits and would cost them nothing unless I returnedI consented, under duress, to the treatment and later having more sense sought a second opinionIt being my prerogative to seek a second opinion, especially before further treatment occurred, I wisely did soThat second opinion swayed my decision to not continue with treatment at the GroupBefore even following through with my latter decision, I reached out to the Group asking for a refundThey refused then to refund me in any form and now they continue to refuse even though they received payment for goods and services they have admitted to not supplying.I hold that the Group should not have asked for or taken upfront full payment from me for a full course of treatment, including for treatment not rendered on 12/1/16; that payment should have been requested only for services rendered on the date of December 1, 2015; that the Group incurred no further expenses related to my care after my 12/1/visit; and I hold that the Group shall refund directly to me all monies which were paid in advance for services and product never rendered, regardless of proposed treatment planTo my accounting the total due to me from Southtown Dental Group amounts to $2,189.00.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The response provided by Southtown Dental Group (hereafter referred to as “the Group”) includes inaccurate information and the Group has not provided the refund due to meFirstly regarding inaccurate information, I have and continue to make my payments on my Care Credit account and my financing is of no regard to this dispute, ultimatelyIf needed a record of my on-time, and above-minimum payments could be made available to a judicial reviewerNor is my Care Credit account of any concern to the Group seeing as the Group was paid in full for all treatment including treatment never rendered by the Group.Secondly regarding inaccurate information, I do not have any gap where the tooth was removed, nor do I have a temporary bridgeMy dental care has been attended to properly by a different dental providerI am requesting a complete refund for the services and product (permanent bridge) not rendered to me by the GroupFurthermore, whether or not I initially agreed to the proposed full course of treatment, the Group should not have asked for or received full upfront payment for care that would take multiple visits and would cost them nothing unless I returnedI consented, under duress, to the treatment and later having more sense sought a second opinionIt being my prerogative to seek a second opinion, especially before further treatment occurred, I wisely did soThat second opinion swayed my decision to not continue with treatment at the GroupBefore even following through with my latter decision, I reached out to the Group asking for a refundThey refused then to refund me in any form and now they continue to refuse even though they received payment for goods and services they have admitted to not supplying.I hold that the Group should not have asked for or taken upfront full payment from me for a full course of treatment, including for treatment not rendered on 12/1/16; that payment should have been requested only for services rendered on the date of December 1, 2015; that the Group incurred no further expenses related to my care after my 12/1/visit; and I hold that the Group shall refund directly to me all monies which were paid in advance for services and product never rendered, regardless of proposed treatment planTo my accounting the total due to me from Southtown Dental Group amounts to $2,189.00.Regards, [redacted]