Lilla's Bridal Boutique

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While I take responsibility for not double checking the items when I picked them up, I am still very disappointed in the outcome and the lack of empathy shown by the boutiqueHalf of a refund or the sale of a new belt at half off would have been an appropriate offer in my opinion Regards, [redacted] ( [redacted] )

January 2, 2016To Whom It May Concern:My apologies for not responding to the first letter from the Revdex.com but I was away visiting family from December 15-[redacted] ( [redacted] ) purchased a wedding gown, veil and belt from us on 5/16/Per her signed purchase agreement, her wedding date was 9/6/On 8/19/she informed us that her wedding had taken place earlier than plannedFurthermore, she let us know that she would still be picking up her dress even though the wedding had already taken place, she said she would start making payments on the dress in the meantimeAlthough no payments were received, [redacted] called us 12/9/to let us know that she would be in soon to pay her balance and pick up all of her itemsOn 12/12/2014, [redacted] came in, paid her balance, signed our release form which states everything was in order, took her items and leftOn December 5, (days later) she came back into my store on a busy Saturday claiming that she hadn't received her belt with her gownI, myself, was working with a bride since she had a scheduled bridal appointmentMy staff was kind and courteous to her, but so much time had passed that they didn't know what to say to her other than they would go and check our storage for this "said missing belt." The belt was not located in storageHowever, as a courtesy to her once I heard about what had happened, I asked Ben, my Business Manager, if he could think of a way to track down a belt that was said to had been left behind over a year agoBen reconciled our belt inventory via [redacted] over the last few years to see if it may sheds some lightIf indeed the belt was still in the store it would certainly show upIf the belt was truly left behind and had been sold to another customer in error the inventory report would show this to be trueBen came in afterhours and went through this process so that we could give [redacted] an answerIn the end, Ben found that only two of this particular belt (style ***) had ever passed through the storeIn fact, the inventory report showed that we received two belts (***) and sold two belts (***)One was sold in February 2013, and the other was sold to [redacted] Items such as these are always placed in storage with the bride's wedding gown just as [redacted] 's was last yearWe take great care in making sure these items are placed with their wedding gownsWe have been in business for over thirty years and take great pride in giving service to all our customers [redacted] stated that I hadn't called her back on Monday, but I was off that MondayOn Tuesday morning, [redacted] showed up with no phone call ahead of time to let us know she would be comingWhen she arrived, unfortunately I couldn't speak with her because I was assisting a bride whom had an appointment with me first thing in the morningMy job entails me to work one on one with a bride and it is hard for me to leave their sideBecause of this, Ben came to me and I had told him to tell [redacted] what he had found through his inventory reportBen explained in great length to [redacted] that our inventory report showed we had two belts and sold two and one was to herWe honestly thought this would remedy the situationIt did not, [redacted] was still upset We felt as though she should have come to us right away if something was truly missingA retailer cannot be expected to replace an item that was taken over a year agoAt this time there simply isn't anything I can do for [redacted] She took her items home and returned to my store a year later claiming a belt was left behindAs a retailer, I cannot be responsible for items that have been picked up over a year agoWe did everything for [redacted] that we could possibly doI am sincerely sorry that she is unable to locate her beltSincerely, Dianna S.Owner

January 2, To Whom It May Concern:
small">My apologies for not responding to the first letter from the Revdex.com but I was away visiting family from December 15-*** *** (***) purchased a wedding gown, veil and belt from us on 5/16/Per her signed purchase agreement, her wedding date was 9/6/On 8/19/she informed us that her wedding had taken place earlier than plannedFurthermore, she let us know that she would still be picking up her dress even though the wedding had already taken place, she said she would start making payments on the dress in the meantimeAlthough no payments were received, *** called us 12/9/to let us know that she would be in soon to pay her balance and pick up all of her itemsOn 12/12/2014, *** came in, paid her balance, signed our release form which states everything was in order, took her items and left
On December 5, (days later) she came back into my store on a busy Saturday claiming that she hadn't received her belt with her gownI, myself, was working with a bride since she had a scheduled bridal appointmentMy staff was kind and courteous to her, but so much time had passed that they didn't know what to say to her other than they would go and check our storage for this "said missing belt." The belt was not located in storageHowever, as a courtesy to her once I heard about what had happened, I asked Ben, my Business Manager, if he could think of a way to track down a belt that was said to had been left behind over a year agoBen reconciled our belt inventory via *** over the last few years to see if it may sheds some lightIf indeed the belt was still in the store it would certainly show upIf the belt was truly left behind and had been sold to another customer in error the inventory report would show this to be trueBen came in afterhours and went through this process so that we could give *** an answerIn the end, Ben found that only two of this particular belt (style ***) had ever passed through the storeIn fact, the inventory report showed that we received two belts (***) and sold two belts (***)One was sold in February 2013, and the other was sold to *** ***Items such as these are always placed in storage with the bride's wedding gown just as ***'s was last yearWe take great care in making sure these items are placed with their wedding gowns
We have been in business for over thirty years and take great pride in giving service to all our customers*** stated that I hadn't called her back on Monday, but I was off that MondayOn Tuesday morning, *** showed up with no phone call ahead of time to let us know she would be comingWhen she arrived, unfortunately I couldn't speak with her because I was assisting a bride whom had an appointment with me first thing in the morningMy job entails me to work one on one with a bride and it is hard for me to leave their sideBecause of this, Ben came to me and I had told him to tell *** what he had found through his inventory reportBen explained in great length to *** that our inventory report showed we had two belts and sold two and one was to herWe honestly thought this would remedy the situationIt did not, *** was still upset
We felt as though she should have come to us right away if something was truly missingA retailer cannot be expected to replace an item that was taken over a year ago
At this time there simply isn't anything I can do for ***She took her items home and returned to my store a year later claiming a belt was left behindAs a retailer, I cannot be responsible for items that have been picked up over a year agoWe did everything for *** that we could possibly doI am sincerely sorry that she is unable to locate her belt
Sincerely,
Dianna SOwner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:While I take responsibility for not double checking the items when I picked them up, I am still very disappointed in the outcome and the lack of empathy shown by the boutiqueHalf of a refund or the sale of a new belt at half off would have been an appropriate offer in my opinion.
Regards,
*** *** (***)

January 2, 2016To Whom It May Concern:My apologies for not responding to the first letter from the Revdex.com but I was away visiting family from December 15-29.*** *** (***) purchased a wedding gown, veil and belt from us on 5/16/Per her signed purchase agreement, her wedding date was
9/6/On 8/19/she informed us that her wedding had taken place earlier than plannedFurthermore, she let us know that she would still be picking up her dress even though the wedding had already taken place, she said she would start making payments on the dress in the meantimeAlthough no payments were received, *** called us 12/9/to let us know that she would be in soon to pay her balance and pick up all of her itemsOn 12/12/2014, *** came in, paid her balance, signed our release form which states everything was in order, took her items and left. On December 5, (days later) she came back into my store on a busy Saturday claiming that she hadn't received her belt with her gownI, myself, was working with a bride since she had a scheduled bridal appointmentMy staff was kind and courteous to her, but so much time had passed that they didn't know what to say to her other than they would go and check our storage for this "said missing belt." The belt was not located in storageHowever, as a courtesy to her once I heard about what had happened, I asked Ben, my Business Manager, if he could think of a way to track down a belt that was said to had been left behind over a year agoBen reconciled our belt inventory via *** over the last few years to see if it may sheds some lightIf indeed the belt was still in the store it would certainly show upIf the belt was truly left behind and had been sold to another customer in error the inventory report would show this to be trueBen came in afterhours and went through this process so that we could give *** an answerIn the end, Ben found that only two of this particular belt (style ***) had ever passed through the storeIn fact, the inventory report showed that we received two belts (***) and sold two belts (***)One was sold in February 2013, and the other was sold to *** ***Items such as these are always placed in storage with the bride's wedding gown just as ***'s was last yearWe take great care in making sure these items are placed with their wedding gowns. We have been in business for over thirty years and take great pride in giving service to all our customers*** stated that I hadn't called her back on Monday, but I was off that MondayOn Tuesday morning, *** showed up with no phone call ahead of time to let us know she would be comingWhen she arrived, unfortunately I couldn't speak with her because I was assisting a bride whom had an appointment with me first thing in the morningMy job entails me to work one on one with a bride and it is hard for me to leave their sideBecause of this, Ben came to me and I had told him to tell *** what he had found through his inventory reportBen explained in great length to *** that our inventory report showed we had two belts and sold two and one was to herWe honestly thought this would remedy the situationIt did not, *** was still upset We felt as though she should have come to us right away if something was truly missingA retailer cannot be expected to replace an item that was taken over a year ago. At this time there simply isn't anything I can do for ***She took her items home and returned to my store a year later claiming a belt was left behindAs a retailer, I cannot be responsible for items that have been picked up over a year agoWe did everything for *** that we could possibly doI am sincerely sorry that she is unable to locate her belt. Sincerely, Dianna S.Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
While I take responsibility for not double checking the items when I picked them up, I am still very disappointed in the outcome and the lack of empathy shown by the boutiqueHalf of a refund or the sale of a new belt at half off would have been an appropriate offer in my opinion.
Regards,
*** *** (***)