Lillian Lottie Bridal Couture

Hello, Last month we responded to this complaint and clicked the box that said we would like for the Revdex.com to review prior to posting If you check and do not have the response from Lillian Lottie, please contact us and we can re-submit Thank you!

"Hello [redacted] ,First we would like to say that our mission at Lillian Lottie is to not only provide an amazing experience for our brides, but also handle ourselves professionallyWe do see that you purchased your gown back in April and have called several times for an updateWe have noted that you first called on for an update, and then again on and At this time would like to apologize if you feel that we have not communicated or disregarded you.On the 7th and 10th you were told that your gown would be shipping mid NovemberWe have checked with the designer and your gown has shipped to us, and went out on Monday the 9th.We have hundreds of brides purchase through our store and occasionally dresses can come months early, and also sometimes run lateThe gowns are hand made over seas and have to clear shipping and quality controlFor those reasons, we are always very clear in our contracts that any ship date from the manufacturer are only an estimate, and that ship dates can change through out productionWe are more than happy to expedite the gown to you as soon as it arrivesYou did state that you would like to look for another gown, and that you also tried contacting us for a refund, however we must apologize that we have not received that message or emailPlease feel free to contact us directly at [redacted] for your options"

I am responding to the current complaint about merchandise received We shipped this gown on 11/20, via UPS, with the bride receiving it on 11/ Here is the tracking number:
***
After which, no communication was received from the bride expressing that she wants to return the gown I read that her seamstress was unable to alter the gown the way the bride has requested, however, I cannot vouch for this seamstress or the quality of her work She may say the dress cannot be altered, putting down the gown instead of her own abilities We have specially sold and altered that same style (Maggie Sottero, Jessica) times in the past few months This gown is constructed in production with the intention of future alterations and tailoring If she had come to Lillian Lottie for alterations, we could guarantee the fit, however, she did not Please let me know if you have any additional questions
Thanks,
Meghan
Lillian Lottie Couture
Tel***

Hello,
Last month we responded to this complaint and clicked the box that said we would like for the Revdex.com to review prior to posting. 
If you check and do not have the response from Lillian Lottie, please contact us and we can re-submit.
 
Thank you!

"Hello...

[redacted],First we would like to say that our mission at Lillian Lottie is to not only provide an amazing experience for our brides, but also handle ourselves professionally. We do see that you purchased your gown back in April and have called several times for an update. We have noted that you first called on 9.19.15 for an update, and then again on 10.7.15 and 11.10.15. At this time would like to apologize if you feel that we have not communicated or disregarded you.On the 7th and 10th you were told that your gown would be shipping mid November. We have checked with the designer and your gown has shipped to us, and went out on Monday the 9th.We have hundreds of brides purchase through our store and occasionally dresses can come months early, and also sometimes run late. The gowns are hand made over seas and have to clear shipping and quality control. For those reasons, we are always very clear in our contracts that any ship date from the manufacturer are only an estimate, and that ship dates can change through out production. We are more than happy to expedite the gown to you as soon as it arrives.
You did state that you would like to look for another gown, and that you also tried contacting us for a refund, however we must apologize that we have not received that message or email. Please feel free to contact us directly at [redacted] for your options. "

Hello-
I am so beyond frustrated with this company that I can't even deal with this anymore. My mom had to step in for me and was corresponding with Lillian Lottie for a resolution. We now have the dress in our possession. However, the fit is completely different from what was expected based on the initial trial of the sample in the store. The photos I have now from that date and when I received the gown show this. The way that the dress was pulled so tightly on me (I do understand sample sizes are different from the actual dress received) made the shape completely different as well as a key design element in the back. Either way, the company told my mom that they are completely unwilling to compensate for the long wait (in the contract it says allow 2-4 extra weeks, not a couple extra months) nor will they take the dress back as it does not fit me AT ALL the way that was originally presented. Alterations will not even fix that problem. They claim to have asked every seamstress in their shop for advice on the matter. This means nothing to me as the seamstress that I physically went to see to fix the gown said she can only do so much to make it fit the way the sample did. Which wasn't much. I am at a loss. I have already purchased another gown at a local business and plan to sell the dress from Lillian Lottie since they are so unwilling to make up for any lack of customer service.

"Hello...

[redacted],First we would like to say that our mission at Lillian Lottie is to not only provide an amazing experience for our brides, but also handle ourselves professionally. We do see that you purchased your gown back in April and have called several times for an update. We have noted that you first called on 9.19.15 for an update, and then again on 10.7.15 and 11.10.15. At this time would like to apologize if you feel that we have not communicated or disregarded you.On the 7th and 10th you were told that your gown would be shipping mid November. We have checked with the designer and your gown has shipped to us, and went out on Monday the 9th.We have hundreds of brides purchase through our store and occasionally dresses can come months early, and also sometimes run late. The gowns are hand made over seas and have to clear shipping and quality control. For those reasons, we are always very clear in our contracts that any ship date from the manufacturer are only an estimate, and that ship dates can change through out production. We are more than happy to expedite the gown to you as soon as it arrives.
You did state that you would like to look for another gown, and that you also tried contacting us for a refund, however we must apologize that we have not received that message or email. Please feel free to contact us directly at [redacted] for your options. "

Hello,
Last month we responded to this complaint and clicked the box that said we would like for the Revdex.com to review prior to posting. 
If you check and do not have the response from Lillian Lottie, please contact us and we can re-submit.
 
Thank you!

I am responding to the current complaint about merchandise received.  We shipped this gown on 11/20, via UPS, with the bride receiving it on 11/25.  Here is the tracking number: 

 
After which, no communication was received from the bride expressing that she wants to return the gown.  I read that her seamstress was unable to alter the gown the way the bride has requested, however, I cannot vouch for this seamstress or the quality of her work.  She may say the dress cannot be altered, putting down the gown instead of her own abilities.  We have specially sold and altered that same style (Maggie Sottero, Jessica) 6 times in the past few months.  This gown is constructed in production with the intention of future alterations and tailoring.  If she had come to Lillian Lottie for alterations, we could guarantee the fit, however, she did not.  Please let me know if you have any additional questions.
 
Thanks,
 
Meghan
Lillian Lottie Couture
Tel. [redacted]