Sign in

Lilliput Hats

462 College St, Toronto, Ontario, Canada, M6G 1A1

Sharing is caring! Have something to share about Lilliput Hats? Use RevDex to write a review
Reviews Hats Lilliput Hats

Lilliput Hats Reviews (%countItem)

On Sept. 6th, I made a very unwise purchase following an appointment at my oncologist's office. It was an emotional decision that I made in the moment due to my state of mind.
Upon returning home (3 hours away) I realized this was a bad decision. I was in the middle of chemotherapy and unable to drive back to Toronto so I mailed the hat back to the store-never worn and in the original packaging.
I included a very nice letter explaining my situation but unfortunately left off contact info. (Chemo brain').
Today, I called ***, the store owner, because I had not received the refund of $271.20. She told be that because it was not within 30 days, she would not refund the money OR issue me a credit for the store. She acknowledged she did receive the hat on October 2, 2017. My tracking number indicated that it was delivered on September 29, 2017. BOTH DATES ARE WITHIN 30 DAYS.

*** NOW HAS MY HAT AND MY $271.20 AND PLANS ON KEEPING BOTH

She was kind enough to call me back (sarcasm) and YELL at me because I accused her of theft AND to tell me I needed to take responsibility for my purchase. I was so upset with her tone and rudeness I hung up, not wanting to subject myself to her toxic and aggressive behaviour because of my health situation.

What kind of shop owner would keep a customer's money and property when I explained that it was not something I could afford and made impulsively in an upset state of mind? This is theft and I plan on following up with the next step.

I am taking "responsibility" for my purchase and I understand the return policy BUT are there not times and situations that would warrant an exception with a bit of common decency and humanity'

Desired Outcome

Refund I would like a refund of $271.20.

Lilliput Hats Response • Jan 10, 2018

On Sept 6, the client purchased 2 hats from me. On Oct 1, I received with no prior conversation or authorization return, one of the hats. In the note, the client demanded a refund and provided me with her credit card number, but did not include any contact email or phone number. I was unable to reach her. My store has a clear no refund, 7 day exchange policy. Had the client simply reached out to me via email or phone to explain her reason for wanting to return the hat, the I would have happily considered her circumstance. I do not want clients to be dissatisfied with their purchases. The client chose to simply send it back without any conversation or compromise.. In early Jan, she contact me at the shop to inquire about her refund. I explained that this call was 3 months after the date she returned it and 4 months from the time of purchase. She became very angry and berated me and my company. She accused me of theft. I have / had no intention of keeping the hat but under the circumstances and length of time the hat was in her possession, worn or unworn, I do not know. I am unable to refund or exchange her purchase. The conversation became more heated and I ended the call by confirming that she could pick up her original purchase or that I would send it back . I stand by my hand made hats, and my return/ exchange policy. Again, this could have likely been more favourably resolved had the client picked up the phone with in the week or even 2 weeks after purchase. I may have made the exception here, but as such that did not happen . There will be no refund or exchange forthcoming in this matter. I thank you for your consideration.. *** - owner / designer - Lilliput Hats

Check fields!

Write a review of Lilliput Hats

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Lilliput Hats Rating

Overall satisfaction rating

Address: 462 College St, Toronto, Ontario, Canada, M6G 1A1

Phone:

Show more...

Web:

This website was reported to be associated with Lilliput Hats.



E-mails:

Sign in to see

Add contact information for Lilliput Hats

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated