Lilliston Chrysler Jeep and Dodge

I spoke with [redacted] She had googled the repair and made decision based on that She was charged hour dio, the tech spend nearly The sensor was an internal part on the transmission The job was discounted She is bringing the vehicle back on Wed at She believes the oil and filter change was not completed correctly We are doing the service again at no charge to her She believes the transmission is not shifting correctly at this point, I offered to have our tech ride with her on wed to confirm this Her original complaint was that the vehicle would not move as it was towed I informed her that all of our work was warranted, and the oil and filter would be at not cost [redacted] GMGr

Complaint: [redacted] I am rejecting this response because: Statements are again inaccurate I had already paid for the car in full which included shipping at the expense of the dealer The dealer took and inordinate amount of time to deliver the vehicle in an effort to conserve costs and maximize profits at my expenseDuring the storage of the vehicle, items were removed (stolen) The vehicle was not stored proper or secured properly to which the dealer had an obligation The dealer was notified and agreed to pay for in whole or in part the damages and would look further Many conflicting and inaccurate statements have continually been made by the dealer They have blamed the delivery driver for the missing items and damage, although proof exists of the damage to paint an body prior to leaving the dealership The dealer at no time offered the opportunity to reject the vehicle if unacceptable and made no arrangements for a process or costs for doing so Rejecting the vehicle as unsatisfactory was never given as an option and doing so would certainly resulted in greater costs on the part of both parties and placed an undue burden on myself to return the car and seek a refund through legal channels after two months The dealer tries to make the argument that it was days after that he became aware of certain issues with the car This is untrue and by no means relieves the dealer from there fiduciary obligation to replace stolen and damaged items of the car while in there possession post sale The dealer has been asked to make a claim or provide information regarding there insurance carrier and has refused The dealer could also make a claim with their contracted driver for damages or missing items on my behalf but has not They again bare the responsibility of seeking restitution for stolen and damaged items but have yet to make any effort The dealer has now made the threat of needing to be careful of making founded accusations of lying as some means of trying to silence my claim and just criticism The dealer simply does not wish to take responsibility for the damage, stolen items, or shipping delays as matter of preserving or maximizing profits at my expense Regards, [redacted]

This purchase was an internet saleThere was extensive conversation and pictures sent to this customerWe were asked to price shipping , which we were given a $fee We booked it with that company, they kept putting us off as it was an odd "corridor" and not traveledWe eventually contacted another carrier which was $moreMr [redacted] was not willing to pay extra amountI contracted and paid the higher amount We set the carrier up to protect the customerA small deposit was given to the company and the balance was sent to Mr [redacted] The balance was paid by him once he inspected and accepted delivery nothing was noted by him on the delivery receipt or any claims of missing equipment or damage, other than what was noted by us We were contacted approxdays to weeks later about his concernsThe driver when asked knows nothing about damage or seat coversMr [redacted] would have had recourse if he had indicated damage, called us or the carrier prior to accepting delivery I have no interest in any claim that he thinks he may have including loss of use, covers, damage, 0r anything else [redacted] General Manager [redacted]

Complaint: ***
I am rejecting this response because: They are saying they charged for dia test and 2hrs work then why did I pay $739?? Of course they can make paperwork say whatever they wantBut everything said is contradictingTheir response is going to try and make Revdex.com believe that all is well,but it's notMy car is not shifting right after they took the transmission apart and I never got my oil change correctlyI paid $cash for this car from them and 7molater im out of $for tow/repairs and the repair not done rightDISRESPECTFUL
Regards,
*** ***

I spoke with [redacted].  She had googled the repair and made decision based on that.  She was charged 1 hour dio, the tech spend nearly 2.   The sensor was an internal part on the transmission.   The job was discounted.
She is bringing the vehicle back on...

Wed at 9.30.  She believes the oil and filter change was not completed correctly.  We are doing the service again at no charge to her.  She believes the transmission is not shifting correctly at this point,
I offered to have our tech ride with her on wed to confirm this.  Her original complaint was that the vehicle would not move as it was towed.
I informed her that all of our work was warranted, and the oil and filter would be at not cost
[redacted]
GMGr

This purchase was an internet sale. There was extensive conversation and...

pictures sent to this customer. We were asked to price shipping , which we were given a $995. fee
We booked it with that company, they kept putting us off as it was an odd "corridor" and not traveled. We eventually contacted another carrier which was $500 more. Mr [redacted] was not willing to pay extra amount. I contracted and paid the higher amount.
We set the carrier up to protect the customer. A small deposit was given to the company and the balance was sent to Mr [redacted]. The balance was paid by him once he inspected and accepted delivery.
nothing was noted by him on the delivery receipt or any claims of missing equipment or damage, other than what was noted by us.
We were contacted approx. 10 days to 2 weeks later about his concerns. The driver when asked knows nothing about damage or seat covers. Mr [redacted] would have had recourse if he had indicated damage, called us or the carrier prior to accepting delivery.
I have no interest in any claim that he thinks he may have including loss of use, covers, damage, 0r anything else
[redacted] General Manager [redacted]

Complaint: [redacted]
I am rejecting this response because:
The response is a lie.  The vehicle was paid for in full and included shipping.  The vehicle was stored carelessly for nearly two months while the dealer attempted to low ball transport company in order to maximize profits at my expense.  The dealer failed to secure the vehicle and items were removed during the extended delay in delivery.  The inspection sheet was presented to myself and rejected and unsigned by myself as damage and missing items were noted at the time the vehicle was delivered.  The deliver driver had noted the damage to the paint on both doors on his inspection sheet at time of pick up from the dealer.  The deliver driver also noted damaged items and that only factory oem seat covers were present.  The dealer sales person was notified immediately of missing, damage, and broken items.  
Attached is [redacted] delivery driver inspection sheet at time of pickup from dealer detailing multiple dents and chips.  These can be seen in photographs and are not present in marketing photos.  Of course, the delivery driver had no knowledge of custom after market seat covers or missing auxiliary driving light covers.  The dealer was given a copy of this at time of initial pickup prior to delivery to me.
The car was paid for on 11-16-2013.  Attached is loan for this car showing first payment and interest paid in november.    I was delivered 2 months later on 1-17-14 as evidenced by the attached [redacted] inspection sheet.  Again and again Dealer has lied and I have proof.
Regards,
[redacted]

The inspection report matches the one that our used car manager signed when the vehicle left.   All these minor body conditions were relayed to Mr [redacted] by [redacted] our used car manager.    It would not behoove us to do otherwise as the car was being sent half way accros the country.   None of Mr [redacted] concerns are noted on the receipt.
Mr [redacted] was well aware of the quote of 995 for transportation, and was unwilling to spend the additional amount.  I authorized the additional expense which did decrease our profit on our sale. 
Mr [redacted] had the $1500 which he gave to the driver after accepting the vehicle and signing the delivery sheet.
At no point , from the first e-mail to final delivery was there ever a promise of contract to have the car shipped by any date.  He was able to pick that unit up himself and drive back at any point.  The fact that he lives
1500 miles from our dealership has no bearing.   He found a vehicle that was in our inventory, negotiated a price which included  995 for shipping (at his request),   I paid the xtra cost, and he accepted delivery
He seems to want to add whatever he wants to justify a high number that he now want you to believe we owe him.
Mr [redacted] should caution his claims and accusations of myself, as I have never lied to him or Revdex.com.  I will take appropriate action if it continues.
We have been very fair to this customer, he is mad because we denied to pay him for new seat covers.  Again the first e-mail regarding these covers occurred some 10 days after he accepted delivery, a simple call
or notation to the carrier about these covers would have provided him the coverage he now seeks from us.   He again refuses to acknowledge his responsibility in this matter.   We specifically sent all $1500. to him,
so that he was in control of the delivery at his end.   He had the money, the power and the authority to accept or decline or force acknowledgement of damage.  
The dealership owes this customer nothing, If I thought even a gray area existed, I would have already sent him a check
[redacted]
GMGR

Complaint: [redacted]
I am rejecting this response because:
Statements are again inaccurate.  I had already paid for the car in full which included shipping at the expense of the dealer.  The dealer took and inordinate amount of time to deliver the vehicle in an effort to conserve costs and maximize profits at my expense. During the storage of the vehicle, items were removed (stolen).  The vehicle was not stored proper or secured properly to which the dealer had an obligation.  The dealer was notified and agreed to pay for in whole or in part the damages and would look further.  Many conflicting and inaccurate statements have continually been made by the dealer.  They have blamed the delivery driver for the missing items and damage, although proof exists of the damage to paint an body prior to leaving the dealership.  The dealer at no time offered the opportunity to reject the vehicle if unacceptable and made no arrangements for a process or costs for doing so.  Rejecting the vehicle as unsatisfactory was never given as an option and doing so would certainly resulted in greater costs on the part of both parties and placed an undue burden on myself to return the car and seek a refund through legal channels after two months.  The dealer tries to make the argument that it was 10 days after that he became aware of certain issues with the car.  This is untrue and by no means  relieves the dealer from there fiduciary obligation to replace stolen and damaged items of the car while in there possession post sale.  The dealer has been asked to make a claim or provide information regarding there insurance carrier and has refused.  
The dealer could also make a claim with their contracted driver for damages or missing items on my behalf but has not.  They again bare the responsibility of seeking restitution for stolen and damaged items but have yet to make any effort.
The dealer has now made the threat of needing to be careful of making founded accusations of lying as some means of trying to silence my claim and just criticism.
The dealer simply does not wish to take responsibility for the damage, stolen items, or shipping delays as matter of preserving or maximizing profits at my expense.
Regards,
[redacted]

Review: I saw the following advertisement

http://[redacted]

I was in contact with [redacted] telling him I would pay $23463 for the Jeep and was hoping to get $30000 for my trade..

He said they should be able to get me at least $28000 and I told him I would stop done.. I get there and they tell me the Jeep is $34465.Desired Settlement: I expect them to honor the posted price of the car.

Business

Response:

General Manager, [redacted], contacted our web provider as they did not pull the dealer installed upgrade on this vehicle from our internal system ([redacted]) and upload onto our website. This is an automated system. After contacting the company, we had them put a retraction on our dealership website adjacent to this vehicle and made certain all other data was pulling correctly now. [redacted] then contacted the customer, Mr. [redacted] and explained what happened. [redacted] renegotiated the price of the vehicle by offering to sell the dealer installed upgrade for cost, which was roughly a 5,000 savings to him. The customer was in agreeance with the savings on the upgrade, however, we were unable to come to terms with the evaluation of his trade-in vehicle.

Review: had my car towed their for service 12-31-13 they said could not look at it until Weds after holiday. I spoke with someone 1/4/14 who said diagnostic test shows I need a sensor which would cost no morethan,$100 but the bill could be up to $739. depending how long it takes to fix. When I spoke with them about picking my car up I asked they do my oil change. When I picked car up a guy was fast talking me about the bill. I paid and left with the car the next day I checked my oil and it was black and the filter was old. I looked up repair I had done and its common problem with this vehicle and takes no more than 1hr to fix. I called llilliston spoke to service mgr. told him my concern about being over charged and my oil wasnt changed he was rude and said they dont change filter just the oil we went back and forth about the oil I asked how long did it take to repair my car he said a couple of hrs and rudely said your car is driving aint it we did what we were supposed to doDesired Settlement: I want the bill to be adjusted, and them to pay for a professional oil change service because I took my car to them 3 times for oil change and if they never changed the filter my engine might be in trouble.

Business

Response:

I spoke with [redacted]. She had googled the repair and made decision based on that. She was charged 1 hour dio, the tech spend nearly 2. The sensor was an internal part on the transmission. The job was discounted.

She is bringing the vehicle back on Wed at 9.30. She believes the oil and filter change was not completed correctly. We are doing the service again at no charge to her. She believes the transmission is not shifting correctly at this point,

I offered to have our tech ride with her on wed to confirm this. Her original complaint was that the vehicle would not move as it was towed.

I informed her that all of our work was warranted, and the oil and filter would be at not cost

GMGr

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They are saying they charged for dia test and 2hrs work then why did I pay $739?? Of course they can make paperwork say whatever they want. But everything said is contradicting. Their response is going to try and make Revdex.com believe that all is well,but it's not. My car is not shifting right after they took the transmission apart and I never got my oil change correctly. I paid $9600 cash for this car from them and 7mo. later im out of $1000. for tow/repairs and the repair not done right.. DISRESPECTFUL

Regards,

Review: vehicle was delivered without advertised accessories. Namely custom seat covers and offroad light covers. Vehicle delivery was delayed by two months during which time it was improperly cared for and body damage occured. Vehicle delivery was delayed in an effort to save dealer money at the cost of myself the purchase. Costs for having purchased the vehicle include financing insurance and depreciation and loss of use.Desired Settlement: Refund in whole or part of the damages amount totaling $2030.

seat covers $750

Light covers $80

Body damage $400 estimate

finance, insurance, depreciation, loss of use $600

Business

Response:

This purchase was an internet sale. There was extensive conversation and pictures sent to this customer. We were asked to price shipping , which we were given a $995. fee

We booked it with that company, they kept putting us off as it was an odd "corridor" and not traveled. We eventually contacted another carrier which was $500 more. Mr [redacted] was not willing to pay extra amount. I contracted and paid the higher amount.

We set the carrier up to protect the customer. A small deposit was given to the company and the balance was sent to Mr [redacted]. The balance was paid by him once he inspected and accepted delivery.

nothing was noted by him on the delivery receipt or any claims of missing equipment or damage, other than what was noted by us.

We were contacted approx. 10 days to 2 weeks later about his concerns. The driver when asked knows nothing about damage or seat covers. Mr [redacted] would have had recourse if he had indicated damage, called us or the carrier prior to accepting delivery.

I have no interest in any claim that he thinks he may have including loss of use, covers, damage, 0r anything else

[redacted] General Manager [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The response is a lie. The vehicle was paid for in full and included shipping. The vehicle was stored carelessly for nearly two months while the dealer attempted to low ball transport company in order to maximize profits at my expense. The dealer failed to secure the vehicle and items were removed during the extended delay in delivery. The inspection sheet was presented to myself and rejected and unsigned by myself as damage and missing items were noted at the time the vehicle was delivered. The deliver driver had noted the damage to the paint on both doors on his inspection sheet at time of pick up from the dealer. The deliver driver also noted damaged items and that only factory oem seat covers were present. The dealer sales person was notified immediately of missing, damage, and broken items.

Attached is [redacted] delivery driver inspection sheet at time of pickup from dealer detailing multiple dents and chips. These can be seen in photographs and are not present in marketing photos. Of course, the delivery driver had no knowledge of custom after market seat covers or missing auxiliary driving light covers. The dealer was given a copy of this at time of initial pickup prior to delivery to me.

The car was paid for on 11-16-2013. Attached is loan for this car showing first payment and interest paid in november. I was delivered 2 months later on 1-17-14 as evidenced by the attached [redacted] inspection sheet. Again and again Dealer has lied and I have proof.

Regards,

Business

Response:

The inspection report matches the one that our used car manager signed when the vehicle left. All these minor body conditions were relayed to Mr [redacted] by [redacted] our used car manager. It would not behoove us to do otherwise as the car was being sent half way accros the country. None of Mr [redacted] concerns are noted on the receipt.

Mr [redacted] was well aware of the quote of 995 for transportation, and was unwilling to spend the additional amount. I authorized the additional expense which did decrease our profit on our sale.

Mr [redacted] had the $1500 which he gave to the driver after accepting the vehicle and signing the delivery sheet.

At no point , from the first e-mail to final delivery was there ever a promise of contract to have the car shipped by any date. He was able to pick that unit up himself and drive back at any point. The fact that he lives

1500 miles from our dealership has no bearing. He found a vehicle that was in our inventory, negotiated a price which included 995 for shipping (at his request), I paid the xtra cost, and he accepted delivery

He seems to want to add whatever he wants to justify a high number that he now want you to believe we owe him.

Mr [redacted] should caution his claims and accusations of myself, as I have never lied to him or Revdex.com. I will take appropriate action if it continues.

We have been very fair to this customer, he is mad because we denied to pay him for new seat covers. Again the first e-mail regarding these covers occurred some 10 days after he accepted delivery, a simple call

or notation to the carrier about these covers would have provided him the coverage he now seeks from us. He again refuses to acknowledge his responsibility in this matter. We specifically sent all $1500. to him,

so that he was in control of the delivery at his end. He had the money, the power and the authority to accept or decline or force acknowledgement of damage.

The dealership owes this customer nothing, If I thought even a gray area existed, I would have already sent him a check

GMGR

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Statements are again inaccurate. I had already paid for the car in full which included shipping at the expense of the dealer. The dealer took and inordinate amount of time to deliver the vehicle in an effort to conserve costs and maximize profits at my expense. During the storage of the vehicle, items were removed (stolen). The vehicle was not stored proper or secured properly to which the dealer had an obligation. The dealer was notified and agreed to pay for in whole or in part the damages and would look further. Many conflicting and inaccurate statements have continually been made by the dealer. They have blamed the delivery driver for the missing items and damage, although proof exists of the damage to paint an body prior to leaving the dealership. The dealer at no time offered the opportunity to reject the vehicle if unacceptable and made no arrangements for a process or costs for doing so. Rejecting the vehicle as unsatisfactory was never given as an option and doing so would certainly resulted in greater costs on the part of both parties and placed an undue burden on myself to return the car and seek a refund through legal channels after two months. The dealer tries to make the argument that it was 10 days after that he became aware of certain issues with the car. This is untrue and by no means relieves the dealer from there fiduciary obligation to replace stolen and damaged items of the car while in there possession post sale. The dealer has been asked to make a claim or provide information regarding there insurance carrier and has refused.

The dealer could also make a claim with their contracted driver for damages or missing items on my behalf but has not. They again bare the responsibility of seeking restitution for stolen and damaged items but have yet to make any effort.

The dealer has now made the threat of needing to be careful of making founded accusations of lying as some means of trying to silence my claim and just criticism.

The dealer simply does not wish to take responsibility for the damage, stolen items, or shipping delays as matter of preserving or maximizing profits at my expense.

Regards,