Sign in

Lilly Cares Foundation, Inc.

Sharing is caring! Have something to share about Lilly Cares Foundation, Inc.? Use RevDex to write a review
Reviews Lilly Cares Foundation, Inc.

Lilly Cares Foundation, Inc. Reviews (3)

The Lilly Cares Foundation, Inc., an independent section 501(c)(3) private operating foundation ("Lilly Cares"), helps people who cannot afford their prescriptions. The Lilly Cares program is designed to meet the needs of as many individuals as possible, based on established criteria. Those criteria...

help us provide as many Lilly products as possible to patients in a consistent and compliant manner.This patient's request for help from Lilly Cares has been resolved: the patient was enrolled in the program on 8/16/2016, and the requested medication has been shipped to his health care provider's office.It's important to note that the Lilly Cares application process requires action on both the part of the patient and health care provider. In this case, an enrollment decision was delayed due to missing application information. Once that information was received, a decision was made. We're very pleased that we were able to provide needed medication to the patient.Thank you,Steve S[redacted] President-Lilly Cares Foundation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They provided what they promised.
Regards,
[redacted]

The Lilly Cares program while well-meaning is not serving patients properly. The only contact method is via phone 800-545-6962. Callers are told that they can expect a wait in excess of 2 minutes. After 30 minutes in the phone queue, callers are told to leave a message and then disconnected. It typically takes three calls totaling approximately 1 hour and 20 minutes before callers reach a representative. If callers do leave a message, they are told they will be contacted within 24 hours. I have left five messages over the past two weeks with no return call to date. If you call late in the day and are in the queue, at 5 pm all holding callers are disconnected.
When I asked to speak with a supervisor, on my last call, I was told none were available. The rep would not give any information except his first name. Over the past two weeks, I have spent in excess of eight hours trying to get a refill and an expedited 30 day shipment since my mother ran out of medication a week ago. While I was assured that the expedited shipment was being process on 1/27/16, 2/2/16, 2/5/16, and 2/9/16, no medication has been sent. I have been promised that a shipment will be sent via overnight transportation on 2/9/16. To further complicate the problem, paperwork sent via fax takes many days/week to be processed into the system. Also, there is no feedback option for notifying the Lilly Cares leadership team. Finally, since there is no online support (to check account/order status), the only way to check on a promised shipment is to call and again spend over an hour waiting to speak with a rep. Lilly needs to develop a medication to fix their dysfunctional Lilly Cares program, then take a mega-dose.

+1
Check fields!

Write a review of Lilly Cares Foundation, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Lilly Cares Foundation, Inc. Rating

Overall satisfaction rating

Address: P.O. Box 230999, Centreville, Virginia, United States, 20120

Phone:

Show more...

Add contact information for Lilly Cares Foundation, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated