Lily Lotus Inc

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*** *** ** *** ** *** Dear ***, I am
writing in response to a complaint notification received The earrings that the customer is referring to had a price tag was was clearly marked on one side with the price $and with the product code on the other side which read “***”Perhaps she was looking at the product code and mistaked it for the cost being $However, the salesperson remembers telling her it was $The customer then attempted to return the item to our Kailua boutique a few days laterHowever, since the item was sold at an off site event, the salesperson assisting her was unfamiliar with the event terms and transactionOff-site event sales are not in the POS system of every store so are not accessible to all staffThe sales person in our boutique did tell her the our usual boutique return policy is no return on jewelryHowever, she ALSO told her to contact the main office at our other store location since she was not familiar with the off-site event termsShe gave the customer the relevant contact information because the office was not open on the weekendThe Customer never contacted the main office prior to filing a complain with the Revdex.comIn retrospect, our service agent should have taken the customer’s contact information and relayed it to our main office so that we could have handled the refund for herHowever, since that did not happen we did not have the information to contact the customer until the complain came throughThe refund is not a problemWe are not in the business of overpricing or hoodwinking our customersIt appears that this is just a misunderstanding of the tag and written pricing which we are more than willing to resolve with a refund. Please advise if I should contact the customer directly at this time or if there is another process that is adviseFeel free to contact me for further information directly at *** Aloha, Momi Momi *** Lily Lotus Inc. *** ***
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[redacted] Dear [redacted],   I am writing in response to a complaint notification received.   The earrings that the customer is...

referring to had a price tag was was clearly marked on one side with the price $42 and with the product code on the other side which read “[redacted]”. Perhaps she was looking at the product code and mistaked it for the cost being $19. However, the salesperson remembers telling her it was $42. The customer then attempted to return the item to our Kailua boutique a few days later. However, since the item was sold at an off site event, the salesperson assisting her was unfamiliar with the event terms and transaction. Off-site event sales are not in the POS system of every store so are not accessible to all staff. The sales person in our boutique did tell her the our usual boutique return policy is no return on jewelry. However, she ALSO told her to contact the main office at our other store location since she was not familiar with the off-site event terms. She gave the customer the relevant contact information because the office was not open on the weekend. The Customer never contacted the main office prior to filing a complain with the Revdex.com. In retrospect, our service agent should have taken the customer’s contact information and relayed it to our main office so that we could have handled the refund for her. However, since that did not happen we did not have the information to contact the customer until the complain came through. The refund is not a problem. We are not in the business of overpricing or hoodwinking our customers. It appears that this is just a misunderstanding of the tag and written pricing which we are more than willing to resolve with a refund.    Please advise if I should contact the customer directly at this time or if there is another process that is advise. Feel free to contact me for further information directly at [redacted].   Aloha, Momi   Momi [redacted] Lily Lotus Inc.   [redacted] 
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