Lilys Too Consignment

Per our policies that are agreed to at checkout, we do not accept returns on custom made itemsI asked the customer if she has separated and fluffed up the layer (see screen shot of email) She told me she didShe sent back the items, attached is the first picture is how I received themThey did not look like they had been separated at allThe second two pictures are after I separated and fluffed the layers on one of the tutus, the other I left as I received it to show the differenceWhile not on a dog or a figure like the product picture (see attached) they sure do look similar to meAs I mentioned to the customer, as this was an unauthorized return, the items can go back to her or we work with a yorkie rescue in Texas that takes our returns and we can donate the items to themThere is no basis for this complaint and I would like to see all reference to it removed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company offered to ship the items back to me or donate themThis does not resolve the issue as I am still out $for items that do not look like what I ordered onlineI'm unable to see the photos the business sent to you, so I'm not sure what they look like All I know is what was supposed to be $in quality tutus looked like more like headbandsI did try fluffing them up and when I told the company it was still an issue, they stopped responding to all my messages and did not return any voicemails everThat is terrible customer service in my opinionPoor customer service and poor product quality and completely unsatisfied customerI am demanding my money back and even shipped the items back to them Regards, [redacted]

They finally contacted me and informed me that they processed a refund Dec 15, 2015, which they didIt would have been nice of them to even inform me that they were unable to fulfill my order and to look out for the refund at that time, which they failed to doHORRIBLE! Never again! Thank you
for your help! *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company offered to ship the items back to me or donate them. This does not resolve the issue as I am still out $70 for items that do not look like what I ordered online. I'm unable to see the photos the business sent to you, so I'm not sure what they look like.  All I know is what was supposed to be $70 in quality tutus looked like more like headbands. I did try fluffing them up and when I told the company it was still an issue, they stopped responding to all my messages and did not return any voicemails ever. That is terrible customer service in my opinion. Poor customer service and poor product quality and completely unsatisfied customer. I am demanding my money back and even shipped the items back to them.
Regards,
[redacted]

Per our policies that are agreed to at checkout, we do not accept returns on custom made items. I asked the customer if she has separated and fluffed up the layer (see screen shot of email).  She told me she did. She sent back the items, attached is the first picture is how I received...

them. They did not look like they had been separated at all. The second two pictures are after I separated and fluffed the layers on one of the tutus, the other I left as I received it to show the difference. While not on a dog or a figure like the product picture (see attached) they sure do look similar to me. As I mentioned to the customer, as this was an unauthorized return, the items can go back to her or we work with a yorkie rescue in Texas that takes our returns and we can donate the items to them. There is no basis for this complaint and I would like to see all reference to it removed.