On our family road trip we had to drive over something in the middle of the highway that left our car rattling. Rex at Wytheville Auto & Truck Repair had us in right away to make sure everything was ok and had us back on the road safely soon after. I definitely recommend this repair shop if you are ever in the Wytheville VA area.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
As soon as the business got notified I received call from [redacted] the owner of wythville auto and truck repair.He started off calling out my man hood and cursing.The 1st thing I done when I lost my wheel was call my insurance company.I was headed to [redacted] to get my boat serviced (not going fishing) so my insurance agent and me desided it would be best to get it towed to [redacted] marina for the repairs.I was towed to their shop I ask if they could get me to [redacted].[redacted] told me to go to tractor supply they problay have a hub that would fit. They did I bought 90 dollars worth of parts.My tow bill was 600 dollars for 5 miles of towing nothing but excuses of y it was so high I was told your insurance covered it..The second tow I should have not been charged...............The outer bearing was put on wrong period a hub comes in a kit with outer bearing in the same package not pressed in like the inner bearing.I have pictures showing the tapered bearing was put on wrong.Wittness to call I received Thursday and all the nonsense cussing my steering on my boat was broke I had no fishing poles so their response is completely inaccurate.Only thing positive that can come from this is the public gets to know the real wythville auto and truck repair before they get ripped off like I did.
On our family road trip we had to drive over something in the middle of the highway that left our car rattling. Rex at Wytheville Auto & Truck Repair had us in right away to make sure everything was ok and had us back on the road safely soon after. I definitely recommend this repair shop if you are ever in the Wytheville VA area.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
As soon as the business got notified I received call from [redacted] the owner of wythville auto and truck repair.He started off calling out my man hood and cursing.The 1st thing I done when I lost my wheel was call my insurance company.I was headed to [redacted] to get my boat serviced (not going fishing) so my insurance agent and me desided it would be best to get it towed to [redacted] marina for the repairs.I was towed to their shop I ask if they could get me to [redacted].[redacted] told me to go to tractor supply they problay have a hub that would fit. They did I bought 90 dollars worth of parts.My tow bill was 600 dollars for 5 miles of towing nothing but excuses of y it was so high I was told your insurance covered it..The second tow I should have not been charged...............The outer bearing was put on wrong period a hub comes in a kit with outer bearing in the same package not pressed in like the inner bearing.I have pictures showing the tapered bearing was put on wrong.Wittness to call I received Thursday and all the nonsense cussing my steering on my boat was broke I had no fishing poles so their response is completely inaccurate.Only thing positive that can come from this is the public gets to know the real wythville auto and truck repair before they get ripped off like I did.