Limbrick Enterprises

Initial Business Response /* (1000, 11, 2016/02/24) */
I'm sorry Mr*** feels this wayWe installed a door for Mr*** on Friday 01/08/A few issues came up after the install in which we sent a second tech out to address to repair and rectify all issues on Monday 01/11/between 5-7pm
to fit with his schedule he also called in same day to reschedule for earlier in the day for a 2-4pm appointment which we accommodated and the repair took less than minutes to complete according to the electronic invoicing system at no cost of course covered under warrantyMr*** also states that there were additional issues after the second visitHe neglected to state that we also sent a tech out on 01/25/between 9-10am at his requested time frame to fix all further issues this repair also took less than mins according to the electronic invoicing system at no cost of course covered under warrantyNever once did Mr*** notify us of his extreme frustration and how upset he was directlyWe sincerely apologize for the inconveniences to Mr***We worked with his schedule for the repairs at the times he specified that worked with his scheduleIf Mr*** needed different times due to his work schedule we would have worked around thatHe could have requested times and days for such work to be completedWe offer hour service days a week regardless of the type of work neededWe could have just as easily scheduled the work for Mr*** on a day off of his work scheduleHowever Mr*** requested the days and times of his serviceThus we will not be issuing any refunds or return of money for inconveniences do to missing work
Initial Consumer Rebuttal /* (3000, 13, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This statement from the company is FalseI have screen shots from my iPhone and tried to schedule a tech to clean up the mess they made and I was informed by "Madison"At number (XXX) XXX-XXXX that no one is available 24/for service and that my call would be returned in a dayThis company is simply lying to keep the moneyPhotos are attached

Initial Business Response /* (1000, 5, 2017/02/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@precisiondoor.net
Ms. [redacted] called on Saturday 1/28/2017 and spoke with [redacted] at our call center on a recorded line.
She stated that she could not get...

the door up at her mother's house and thought that a spring was broken. She was then offered the choice of a 1 to 3 or 3 to 5 appointment. She chose the 1 to 3. At no time did she ask if there would be a service call.
Our technician arrived to the home on time and did a 25 point inspection on the door to determine the problem. He also lifted the door so Ms. [redacted] could remove her car , as it was trapped in the garage. He then offered her three (3) different options to repair her door with the best option being a complete replacement of the door and all of the old parts, which would assure she would never have a problem again.Our prices are standardized in the tablets that our technicians use to create their estimates.They are not able to double prices. At Precision Door we always want our customers to be safe and their doors to operate reliably. Our prices are sometimes more than other companies, as our parts are made to last a lifetime , not just a few years. Ms. [redacted] said she needed to check with her brother in law, and at that time our technician asked to collect the [redacted] service fee .
The service fee covers the cost of sending our technician to the job, the diagnosis of the problem and in this case removing her car from the garage. Now Ms. [redacted] can price shop us, based on the work that my technician had done. Ms. [redacted] chose to call out 2 other companies after us , none of which removed her car for her that was trapped in her garage.
All service companies charge a fee to come to your home ,and then charge labor and parts in addition to that. At Precision Door , we waive our service fee, if the customer decides to have one the recommended options done. She chose to not have any service done , and then proceeded to call other companies.
It is our feeling that our technician deserves to be paid for his time spent on the job, for helping to untrap her car, and for determining her problem. We were unable to book a different call during that time slot as it was dedicated to this call.
Based on these facts , we feel we are more than justified in collecting our service fee.
Initial Consumer Rebuttal /* (2000, 7, 2017/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I guess I have to accept the fact they won't give me my money back. They definitely should tell people when they call about the charge. Thank you for your help.