Limelight Media

First and foremost it has not been months since she paid for her adSecondly, we are very clear with our disclosures on our purchase agreement and encourage everyone to read carefully before signing the contractOur contract clearly states we do not guarantee an exact installation date and that delays can occur which our out of our controlSales delays, copy delays, design delays, production delays and shipping delays! We also go as far as stating that some restaurant will not be sellable to a point of profitability to warrant producing the tables for that location and that in the event they are not we reserve the right move your ad to a restaurant within a mile radiusThe restaurant that [redacted] is being moved to is approxmiles away and well within her marketing areaWe are installing tables into MrMoms café very shortly as the tables are coming out of production in the coming weeks [redacted] adswill appear on those tables and will not be issuing any refund at this time Please see attach a sample copy of our agreement terms that [redacted] has signed Thank you [redacted] Limelight Media

Contracted with Limelight for a table top ad at a particular restaurant Their sales staff did little if anything to promote this transactionThey expected the business owner to make the salesNow because there were no sales, they are placing our ad at a restaurant that is not in our service areaThe $I spent is basically thrown to the windI would not do business with this company or recommend anyone else to do so eitherThey put no effort forth to help the advertisers! I even offered to wait until they got another job but they just went ahead and put my ad wherever they wanted

On March 5, *** *** purchased a tabletop ad at *** *** *** *** for her real estate business. The estimated
installation date on her purchase agreement was Fall which ended on 12/20/Item # of our contract states that the installation date is only an estimate and is not guaranteed because of the nature of the advertising medium. Item #of the contract states that it is a non-refundable and non-cancellable contractMsSampson’s signature shows that she has read and acknowledged the terms of the contractPlease note that the purchase price was $not $as the complaint statesThis is the third time that Limelight Media has done the tables for ***When we began this project, the installation estimate was based on how long it took to complete the tables the previous two timesWe apologize for the delay but, unfortunately, this has taken longer than we anticipated because sales have been slower than expectedWe will be manufacturing the tables for *** as soon as possibleAt that time, service will be provided to Ms Sampson for the product she purchasedLimelight Media, LLC*** ** *** *** ***
*** ** ***
***

This company does NOT do as they say they will They will take your money and then over a year later there has been no product, no service, and no communication with their primary client, let alone those that were brought in by that first contact
They claim that they will not issue a refund and rely on some vague fine print in order to continue scamming people on the principal of what they never said Anyone who is HONEST in their business practices knows that if your fine print is that important then you make sure you go over that area specifically with a potential customer instead of glossing over it with a reply of "Oh, but that never happens, don't worry", as our salesman did
There were a number of advertisers who filled out the info cards and Limelight refused to accept them well ahead of the cut-off date, as well as them actually telling one of the potential advertisers in this case that "If they couldnt pay it all today there would be no deal" (even though it was yet to be months and months before the tables even went into production!)
When I emailed them to ask about an updated ETA on the tables being finished and placed no one said anything about any delays, or that there was a possibility that this project needed more ads to stay at the diner we had chosen to be featured at (we eat there often, it is close to our business and within our direct marketing area) The reply came back as rude and belittling from their office gal (Barbara) and her reply was to give me a lesson on the seasonal calendar! (See below for exact transcript of this emailed reply):
Kym,
I have received your inquiry about your tabletop ad at Linda's Home PlateAs
stated on your purchase agreement, the estimated installation is Winter 2014/Spring
We are currently still in Winter and Spring is March to June We will
send an email update when the tables go into production and then again when they
are installed
Thank you,
Barbara Kaufman
Limelight Media
BEWARE AND STAY FAR, FAR AWAY FROM THIS COMPANY FOR ANY REASON!! Thier business practices are borderline scammy and purely non-ethical and far below the level of honesty and transparency that should be expected by a professional company
Please feel free to contact me directly for more information regarding my circumstances, and a host of others in my area I have already been contacted by other business owners in CA and FL, in the last few months

Beware! We paid for an ad that was supposed to be installed by February of this year, and it is now June Make sure that you write down a definite "installation no later than" date on the contract so that you can get your money back from your credit card company Do not write a check, only use a credit card, and keep that contractit's extremely one-sided I would never recommend doing business with this company

This response was faxed and emailed to Revdex.com on 1/13/16.
 
Response to Revdex.com Complaint ID# [redacted]
face="Calibri">
On October 16, 2014, [redacted] purchased a tabletop ad at [redacted] for her business, [redacted]. The estimated installation date on her purchase agreement is Spring 2015. Spring is from March 20 to June 20. Item #1 of our contract states that the installation date is only an estimate and is not guaranteed because of the nature of the advertising medium. When we began this project, the installation estimate was based on the time it took us to complete the tables at [redacted] the previous time that we did them. Many variables affect this time frame and it is impossible to predict all of them ahead of time. We do our best to adhere to our estimate and our projects take approximately 9 months to complete if everything goes according to schedule. The tables with [redacted] ad were installed at the restaurant on 8/14/15. This was 10 months from the date she signed her contract. Her two full years of advertising did not begin until the date of installation so any delays in the process does not affect this.
Item #1 of the purchase agreement states that the installation date is only an estimate and is not guaranteed. Item #2 states that the contract is non-refundable and non-cancellable. [redacted] signature shows that she has read and acknowledged the terms of the contract. Her signature on the credit card authorization form shows that she understands that the charge is not refundable and irrevocable unless no service has been provided(service was provided on 8/14/15). Additionally, she made four payments beginning in October 2014 and ending in January 2015 so she did not pay a year in advance as her claim states. Limelight Media has provided service to [redacted]. Therefore, no refund will be issued.

First and foremost it has not been 16 months since she paid for her ad. Secondly, we are very clear with our disclosures on our purchase agreement and encourage everyone to read carefully before signing the contract. Our contract clearly states we do not guarantee an exact installation date and that...

delays can occur which our out of our control. Sales delays, copy delays, design delays, production delays and shipping delays! We also go as far as stating that some restaurant will not be sellable to a point of profitability to warrant producing the tables for that location and that in the event they are not we reserve the right move your ad to a restaurant within a 50 mile radius. The restaurant that [redacted] is being moved to is approx. 5 miles away and well within her marketing area. We are installing tables into Mr. Moms café very shortly as the tables are coming out of production in the coming weeks. [redacted] adswill appear on those tables and will not be issuing any refund at this time.
 
Please see attach a sample copy of our agreement terms that [redacted] has signed.
 
Thank you.
 [redacted]
Limelight Media

Contracted with Limelight for a table top ad at a particular restaurant. Their sales staff did little if anything to promote this transaction. They expected the business owner to make the sales. Now because there were no sales, they are placing our ad at a restaurant that is not in our service area. The $1800.00 I spent is basically thrown to the wind. I would not do business with this company or recommend anyone else to do so either. They put no effort forth to help the advertisers! I even offered to wait until they got another job but they just went ahead and put my ad wherever they wanted.

Review: Limelight Media, LLC Has not met the deadline of delivery of a paid in full product. I have asked for call back and still have had not received. I paid $895.00 for advertising that was to be delivered during the Fall of 2015. This still has not been delivered this is currently 12/28/15. At this time I do not believe they will be able to produce the product Because

LIMELIGHT MEDIA LLC is still collecting money or "selling ad space" at the same public location they collected mine. They are making promises and not keeping them.Desired Settlement: For the public to be aware of this company Limelight MEDIA LLC........ and to please refund my money and quit stealing from people.

Business

Response:

On March 5, 2015 [redacted] purchased a tabletop ad at [redacted] for her real estate business. The estimated installation date on her purchase agreement was Fall 2015 which ended on 12/20/15. Item # 1 of our contract states that the installation date is only an estimate and is not guaranteed because of the nature of the advertising medium. Item #2 of the contract states that it is a non-refundable and non-cancellable contract. Ms. Sampson’s signature shows that she has read and acknowledged the terms of the contract. Please note that the purchase price was $845 not $895 as the complaint states. This is the third time that Limelight Media has done the tables for [redacted]. When we began this project, the installation estimate was based on how long it took to complete the tables the previous two times. We apologize for the delay but, unfortunately, this has taken longer than we anticipated because sales have been slower than expected. We will be manufacturing the tables for [redacted] as soon as possible. At that time, service will be provided to Ms. Sampson for the product she purchased.Limelight Media, LLC[redacted]

Beware! We paid for an ad that was supposed to be installed by February of this year, and it is now June. Make sure that you write down a definite "installation no later than" date on the contract so that you can get your money back from your credit card company. Do not write a check, only use a credit card, and keep that contract... it's extremely one-sided. I would never recommend doing business with this company....

Review: One year ago, I paid for advertising that did not happen at the resturant, "[redacted]" that I frequent every weekend. I was contacted by Limelight to be informed that my advertising was going to be moved to a restaurant I do not frequent nor am I intereted in advertising in. I called and rejected their desire to move my ad, and they were non-responsive. I called my credit card company to charge back the expense and they proceeded to deny my claim as the "small print" says they can move my ad to a resturant within 50 miles of my original request. This is unacceptable. I want my money back as I have not received any services what so ever when I paid for services in April 2013 (estimed delivery of services was Fall 2013)Desired Settlement: I would like a refund of my $695 I paid 16 months ago and have yet to receive services of any kind.

Business

Response:

First and foremost it has not been 16 months since she paid for her ad. Secondly, we are very clear with our disclosures on our purchase agreement and encourage everyone to read carefully before signing the contract. Our contract clearly states we do not guarantee an exact installation date and that delays can occur which our out of our control. Sales delays, copy delays, design delays, production delays and shipping delays! We also go as far as stating that some restaurant will not be sellable to a point of profitability to warrant producing the tables for that location and that in the event they are not we reserve the right move your ad to a restaurant within a 50 mile radius. The restaurant that [redacted] is being moved to is approx. 5 miles away and well within her marketing area. We are installing tables into Mr. Moms café very shortly as the tables are coming out of production in the coming weeks. [redacted] adswill appear on those tables and will not be issuing any refund at this time.

Please see attach a sample copy of our agreement terms that [redacted] has signed.

Thank you.

[redacted]

Limelight Media

Review: I am writing to request assistance in resolving an issue with Limelight Media in Phoenix, a member of your organization. I will provide a brief overview of the situation and can provide additional information should it be required.

In Oct. 2012, our firm contracted for table advertising in 2 restaurants in Tucson, with Limelight Media. We paid $1800 ($900 per restaurant) via our [redacted] credit card. We were told the tables would be installed “approx. Jan - Feb 2013”. With a hint from an LLM staffer that they were behind on installation, I contacted our sales rep (and emailed the owners) to give us a firm date. He could not produce a date and offered to have the owner call me. No further contact was ever made by anyone to me so I contacted my credit card company to begin the process of reversing the charges.

After reviewing my contracts, they agreed to refund my money. They contacted Limelight for their response, which came in the form of botched paperwork about a completely different company complaining of the same problem with them. I responded back to the credit card company that they could not even get their paperwork correct. The credit card company refunded my amount and closed my case. This was in March of 2013.

From that point, we never received any further correspondence from anyone at Limelight that we had not paid for our ads. You would assume that a company would notice a reversal of payment by a payee of $1800. Since they never contacted us, we assume the line in their contract that states…“if the advertiser fails to make full payment … the ad will not appear on the table.”

In July, the tables appeared with our ad included. In mid October, we received a voice mail on our phone stating we owed Limelight for the ads and if we did not pay they would contact their attorney. We never received an invoice requesting payment. As mentioned, we felt we no longer had a valid contract or advertising arrangement with Limelight. On November 4, I sent a certified letter responding to their telephone request for payment, stating all the above and that they could remove the ads. Of course they have now had their attorney send us a threatening letter asking for payment.Desired Settlement: First, we feel we should not be liable for any payment due to them. It was their error that they placed the ad without payment. Our credit card company agreed they had not performed the service as stated in their contract and we had a right to be refunded for our initial payment. They had 4 months to contact us and ask why we had reversed the charges. They had 4 months to remove our ad as they have done in the past based on other Revdex.com complaints against them.

Second, they have acted in an unprofessional manner with regard to managing our account. No one addressed my concerns made by email and phone on two occasions, thus my reason for taking action with reversing the charges. Why should a firm have the right to promise a delivery which they could not meet and then hold my funds for almost 9 months without producing the service. My money was put to other business marketing once we discovered we could not get a delivery date from them.

Third, another company who I have been in contact with experienced much the same issues with Limelight Media regarding this placing of advertising on tables in Tucson. And it seems other complaints regarding their management of advertisers have been listed on your Revdex.com site which indicates a lack of ethical business practices. I am sincerely sorry I did not check on them prior to engaging in their program.

Last, I would like mediation assistance regarding Limelight's demands of me to pay them since their lawyer's letter says to contact them about payment. I have not been able to speak to these people since February when I first asked about delivery of the tables. I have put everything in writing. They have not. I wrote to them and of course they handed it over to their lawyer. Engaging my lawyer will cost all of us more than this is worth. I feel I do not owe them, they feel I do. The only thing I am willing to pay for is the creation of the ad by the agency they used whom were professional and deserve to be paid for their services.

Business

Response:

We have provided services exactly to our contract terms and conditions. During the production stage of our relationship with this customer they decided to dispute their credit card for 1800.00 because they felt we were not going to deliver the product (tables with their ads on them to the restaurants they contracted for). Our administrator contacted them and assured them that we would in fact be producing the tables but unfortunately there were some delays taking place, which we make very clear within our contract terms is a possibility. We even go as far as putting in bold print that the installation date is merely an estimate. Since 2008 when we started offering this type of media placement we have never not delivered per our contract terms and have over 600 restaurants with 1000’s of happy customers on them. This customer told our administrator, quote “Ok , well we will pay for our ads when we actually see the tables in the restaurants and take care of our bill at the installation party that you are hosting” We typically do not allow customers to delay payment like that because of the permanent nature of what we provide. Case in point when we do that, we deliver the product and then if the customer decides not to pay us, we are stuck with having to take legal action to recover our funds as in this situation. They get their product and services and we don’t get paid!! Against our company policy I authorized this customer to make payment well after we installed the tables. When we attempted to collect payment this customer ignored our calls and requests for payments until we threatened legal action. At this time unless we receive payment for the services provided (1800.00), we will file a lawsuit and ask for not only the 1800 that is owed us but legal fees incurred as well. There is no other resolution tom this matter. We will not compromise or settle , we expect to be paid for our services. Thank you [redacted]PresidentLimelight Media

Review: On 10/16/2014 a salesman representing Limelight offered a table ad at a local business and we decided to purchase this ad. We were told that we needed to get our artwork in within 3 days of signing agreement and that the ad would appear on the tables approximately in April of 2015 ( according to salesman). Agreement also states approximately spring. We were a small business and decided to invest the rather costly amount to try to get more business. This also meant that we could have limited other advertising for awhile due to budget. When the ad was not placed on tables by May a call was made and we were told it was an estimate that they were working on it. When the ads were still not on by June it was concerning( phone call made, we were told Spring was through June 20th) . The long of the short is that the ads were not done until August of 2015, long after springtime and when a complaint was made it was met with attitude and with no resolve. We have since closed our business, unknown if the ad would have helped us or not. The issue is that we do not feel that the ad timelines were represented properly and we would never pay a year in advance for advertising for a small business. Dates of complaints are approximate as would have to get phone records for actual datesDesired Settlement: A refund of all or part of cost would be appreciated.

Business

Response:

This response was faxed and emailed to Revdex.com on 1/13/16. Response to Revdex.com Complaint ID# [redacted]On October 16, 2014, [redacted] purchased a tabletop ad at [redacted] for her business, [redacted]. The estimated installation date on her purchase agreement is Spring 2015. Spring is from March 20 to June 20. Item #1 of our contract states that the installation date is only an estimate and is not guaranteed because of the nature of the advertising medium. When we began this project, the installation estimate was based on the time it took us to complete the tables at [redacted] the previous time that we did them. Many variables affect this time frame and it is impossible to predict all of them ahead of time. We do our best to adhere to our estimate and our projects take approximately 9 months to complete if everything goes according to schedule. The tables with [redacted] ad were installed at the restaurant on 8/14/15. This was 10 months from the date she signed her contract. Her two full years of advertising did not begin until the date of installation so any delays in the process does not affect this.Item #1 of the purchase agreement states that the installation date is only an estimate and is not guaranteed. Item #2 states that the contract is non-refundable and non-cancellable. [redacted] signature shows that she has read and acknowledged the terms of the contract. Her signature on the credit card authorization form shows that she understands that the charge is not refundable and irrevocable unless no service has been provided(service was provided on 8/14/15). Additionally, she made four payments beginning in October 2014 and ending in January 2015 so she did not pay a year in advance as her claim states. Limelight Media has provided service to [redacted]. Therefore, no refund will be issued.

Review: Quoted completion early spring (April -May 2013) as of 7/25/2013 still in the proofing stage. ETA is now late August. This has been the answer for May, June, July and now August. I have asked twice in writing for a manager to call me and no call backs so far.Desired Settlement: At this time, I would like to cancel order and refund applied to my credit card.

Business

Response:

Customer was issued a refund already and is satisfied with the resoulution.

This company does NOT do as they say they will. They will take your money and then over a year later there has been no product, no service, and no communication with their primary client, let alone those that were brought in by that first contact.

They claim that they will not issue a refund and rely on some vague fine print in order to continue scamming people on the principal of what they never said. Anyone who is HONEST in their business practices knows that if your fine print is that important then you make sure you go over that area specifically with a potential customer instead of glossing over it with a reply of "Oh, but that never happens, don't worry", as our salesman did.

There were a number of advertisers who filled out the info cards and Limelight refused to accept them well ahead of the cut-off date, as well as them actually telling one of the potential advertisers in this case that "If they couldnt pay it all today there would be no deal" (even though it was yet to be months and months before the tables even went into production!).

When I emailed them to ask about an updated ETA on the tables being finished and placed no one said anything about any delays, or that there was a possibility that this project needed more ads to stay at the diner we had chosen to be featured at (we eat there often, it is close to our business and within our direct marketing area). The reply came back as rude and belittling from their office gal (Barbara) and her reply was to give me a lesson on the seasonal calendar! (See below for exact transcript of this emailed reply):

Kym,

I have received your inquiry about your tabletop ad at Linda's Home Plate. As

stated on your purchase agreement, the estimated installation is Winter 2014/Spring

2015. We are currently still in Winter and Spring is March 20 to June 20. We will

send an email update when the tables go into production and then again when they

are installed.

Thank you,

Barbara Kaufman

Limelight Media

BEWARE AND STAY FAR, FAR AWAY FROM THIS COMPANY FOR ANY REASON!! Thier business practices are borderline scammy and purely non-ethical and far below the level of honesty and transparency that should be expected by a professional company.

Please feel free to contact me directly for more information regarding my circumstances, and a host of others in my area. I have already been contacted by other business owners in CA and FL, in the last few months.

The company promised to fulfill advertising by the summer of 2015, I signed a contract with them in April 2015. I have asked for a refund for months since then to no avail. They quote small fine print that states "the time is an estimate" if you view yelp you will see other people think this is a scam. An estimate is ok, but 3/4 of a year later for an advertising service that was supposed to be strategically planned is not reasonable and therefor I give them 0 stars. Several others have had the same issue. Anytime I wrote them they offered no good customer service and long waits for responses, I think my colleague called them several months ago and they did not answer. Definitely a crooked business in our opinion. We will talk with the restaurant that offers their service and hopefully they will no longer use them either since their customers are getting lied to.

A local salesman in Tampa, Fl was selling advertising on Tables for Limelight Media. It was a local restaurant that we frequented and it seemed like a good way to advertise. They guaranteed 2 years of exposure with probable chance at more. It cost $695 for a spot on a laminated table advertising my computer repair business. The salesman said in most cases they stay longer because the businesses donot replace the tables and the ad remains. They designed the ad and, although longer than expected the tables came out. One year later the business was sold. The new owner replaced the tables after a few months. Thus the tables were there for about 1.5 years. When we contacted Limelight, they said, the contract shows they are not responsible and would do nothing. They would not make good at all on the lost 1/4 of the time promised. I am out $175. Other businesses on the table were out the same or more. Do not EVER do business with this company.